Contact Hilti Shop Customer Service

Why should I report an Issue with Hilti Shop?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hilti AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'll now uninstall this thing.the app is so bad it has been like this since 2 years ago and never been fixed ..the problem is when you are looking for some thing to buy on the tools or any thing and you try to fo back just one time is will send you out all the way from the app and you have to go back again to choose what you are looking and when was the things you were buying I hope you guys fix it....The volume calculator just links to the one on the website which has been down for months! Less than useful...Searching is very difficult on hilti app and logs you out when placing orders .

2. Photos don't match all itemsI want to be better able search technical library keywords such as xfr systems vastly different then just non metallic pipes what's the difference ap from using the internet tool? Nothing and its pain in the butt.I try to login and I haven't been able to for a few weeks.

3. Other industrial supplier apps that I have installed allow me to reference parts and add items to an order while I'm offline, an order that I can then submit when I have service again.

4. A waste of timeManage my tools, stock up on my everyday project needs and book in repairs easily.

5. If I had fast internet at my jobsite I could just use a normal browser, one where I can bookmark the products I use most.

6. No probs for the boys with makita gear tho...Far too much specificity is need.

7. Poor customer support for expensive gear .

8. I changed the password, I created a new user but I still can't use the application.

9. Batter to use browser.App do not work.

10. shows that i am logged in, but cannot access any function.

11. It's just a re-packaged web browser.

1. Fix Hilti Shop Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hilti Shop: Restarting the app will resolve most errors.
2. Update the Hilti Shop App. Here is how:
   1. On Android goto PlayStore » Search for "Hilti Shop" » Open Hilti Shop » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hilti Shop » click "UPDATE".
3. Clear Hilti Shop app cache: Clearing cached data will force your app to retrieve the latest data directly from Hilti Shop servers.
   1. On Android, goto Settings » Apps » Select "Hilti Shop" » click Storage » click "Clear Cache".
4. Check Hilti Shop app permissions. If any of these permissions required to use your device's features are disenabled, Hilti Shop might not work.
5. Uninstall and reinstall Hilti Shop. If nothing else has worked, completely uninstall Hilti Shop then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hilti Shop not working

2. Fix Hilti Shop Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hilti Shop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hilti Shop not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hilti Shop may not be able to connect to the Internet when running in the background.