Contact Hilti ON!Track 3 Customer Service

Why should I report an Issue with Hilti ON!Track 3?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hilti AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The latest app version brings additional Hilti specific tool management along with asset management features to provide transparency and control of your entire asset park.

2. Login credentials from existing Hilti accounts (ON!

3. Track 3 mobile app to manage all of your construction equipment and consumables anytime, anywhere.

4. A login is required to use the app.

5. Track 3, Hilti Online, Hilti Connect) can be used or created with a simple registration.

1. I am the local administrator and need this to be working consistently to keep track of numerous assets.Trash app crashes on launch 50x and when you can get in it'll crash if you click anythingPlease fix upload multiple pictures of an asset.

2. Will go back to pen and paper if this doesn't get resolved.Can we get an update for an option to clear all items in the transfer queue.

3. Takes a long time to load scanned plant so be mindful of what info is loaded against each item.Never remembers log in and often wont let me log in at all.

4. Sometimes other workers will have already made the transfer without my knowledge forcing me to remove each item individually from the queue.

5. I've reported issues with our accounts manager and he's just as useless, doesn't reply or offer any help.

6. The old app worked perfectly.Update and it crashed, now its uselessApp will not stay logged in and switching from one tab to the next will cause app to crash.

7. Besides that the app helps a lot.Camera on scanner is not focusedApp keeps crashing and constantly logs out.

8. Crashing to install start screen now every time.

9. Unreliable, App constantly crashing, timing out, or error messages preventing me to use the app at all.

10. Username and password dissapears every time and has to be re entered often takimg several times.

11. I contact customer support and they tell me to clear cache.

1. Fix Hilti ON!Track 3 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hilti ON!Track 3: Restarting the app will resolve most errors.
2. Update the Hilti ON!Track 3 App. Here is how:
   1. On Android goto PlayStore » Search for "Hilti ON!Track 3" » Open Hilti ON!Track 3 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hilti ON!Track 3 » click "UPDATE".
3. Clear Hilti ON!Track 3 app cache: Clearing cached data will force your app to retrieve the latest data directly from Hilti ON!Track 3 servers.
   1. On Android, goto Settings » Apps » Select "Hilti ON!Track 3" » click Storage » click "Clear Cache".
4. Check Hilti ON!Track 3 app permissions. If any of these permissions required to use your device's features are disenabled, Hilti ON!Track 3 might not work.
5. Uninstall and reinstall Hilti ON!Track 3. If nothing else has worked, completely uninstall Hilti ON!Track 3 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hilti ON!Track 3 not working

2. Fix Hilti ON!Track 3 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hilti ON!Track 3 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hilti ON!Track 3 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hilti ON!Track 3 may not be able to connect to the Internet when running in the background.