Published by Shopmatic on Jul 5, 2023

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Why should I report an Issue with Shopmatic - Sell Online?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shopmatic to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Shopmatic - Sell Online image 1 contact Shopmatic - Sell Online image 2

About Shopmatic - Sell Online

1. Download NOW and create your web-store in a matter of minutes. - Accept payments via credit cards, debit cards, Paytm, PayPal etc.. - Unique online store for your business with a free Shopmatic domain (yourbusiness. myshopmatic. 1.

2. If you are an individual entrepreneur or someone with an existing business, or someone with a hobby, passion or skill, you can create your online presence with the Shopmatic eCommerce seller App.

3. An app that allows you to create a professional eCommerce store in under 2 minutes without any upfront charges.

4. Set up your online store in less than 2 minutes with our eCommerce seller app.

5. The transaction model - 3% Transaction fee on a successful sale and INR 50 / SDG 1 / HKD 4 / USD 1 at the end of 12 months. 2.

6. You pay only 3% of the transaction value when you successfully sell your products and INR 50 / SDG 1 / HKD 4 / USD 1 at the end of 12 months.

7. The subscription model - to limit your costs with three plan options for you to choose from.

Shopmatic Customer Insights

1. i just love your app but recently i stopped use it because there is no catalogue if 3 4 catalogue Option add on it it looks more loveable and sweet to use i request to team shopmatic please work on it add CATALOGUE system on it and 2 3 banner on apps and aslo when i uploaded any photos its crack and look liked damaged photos.

2. Moreover, I can't find any contact number to talk to someone from Shopmatic.This is the most unprofessional company i have seen.I had purchased there paid membership for an entire year.It has already been 8 months & i am not able to use my website with its full potential because of several bugs in the product.I had raised bugs several times but none of them have been resolved yet.

3. If you are willing to pay for just trying out their service.. you may go ahead and they will keep billing you every month even when you uninstalled the app!Just wanted to explore the app, and i forget to delete the account and realise they started sending me email regarding their fees.

4. Disappointed and frustrated of having to log all that info, only to be told its actually not available!It is taking so much of time to process but after several attempts also I'm not able to fill details.It is asking for web address.I want to suggest few things to improve.

5. I prefer using carousell/shopee 🙄 Would not recommend anyone to sign up if you just wanna explore.I hadn't expected that for my purposes, I wouldn't need web developers.

6. They recommended me to self delete (which i need to pay the dam fee when i never even use their platform LOL) and recommended me to stay live their platform if possible.

7. This has been a seamless experience for me, especially after I started seeing positive results.

8. How do I get an item shipped? I have one unshipped item in my cart and I've not been contacted by the team.

9. It won't let me sign up because it keeps saying network issue when I type in my number.

10. Please fix this issue as soon as possible, thanksOnly started using it a few hours ago.

11. 2 It is automatically changing picture size and not providing crop option.Try to include crop option.

Steps to Troubleshoot & Fix Shopmatic Issues

1. Fix Shopmatic Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Shopmatic: Restarting the app will resolve most errors.
  2. Update the Shopmatic App. Here is how:
    1. On Android goto PlayStore » Search for "Shopmatic" » Open Shopmatic - Sell Online » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shopmatic » click "UPDATE".
  3. Clear Shopmatic - Sell Online app cache: Clearing cached data will force your app to retrieve the latest data directly from Shopmatic servers.
    1. On Android, goto Settings » Apps » Select "Shopmatic - Sell Online" » click Storage » click "Clear Cache".
  4. Check Shopmatic app permissions. If any of these permissions required to use your device's features are disenabled, Shopmatic might not work.
  5. Uninstall and reinstall Shopmatic. If nothing else has worked, completely uninstall Shopmatic then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Shopmatic not working


2. Fix Shopmatic Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Shopmatic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Shopmatic not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Shopmatic may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to create my account from scratch. Everything is messed up.

    — by Lakshay Kumar 1 year ago