Contact Hale Health Customer Service

Why should I report an Issue with Hale Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hale Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The lack of biometric (fingerprint) login which has been widely available on most phones for 3-4 years dings the app 4 stars out of a possible 5.this app has horrible stability! it's a medical app for crying out loud, it shouldn't be crashing every time I open it! yes, I am at the latest version, yes I've tried force stopping and restarting, yes I've tried uninstalling it and reinstalling it.

2. And actually holding video meetings on the app itself is terrible, but activity is so limited on the computer version that you have to use both, often at the same time, if you want to talk to your provider.

3. complete garbage.If you're a medical provider please do not limit patients to submit their patient history via this hale.co app.

4. The main site might appear great and maybe even sharp for providers but limiting patients to inputting pages of Q&A via this interface is horrible.

5. It's enough to make me consider changing doctors.I've been disappointed that the use of attachments isn't allowed for patients to send to provider .

6. Please fix! The android app is useless!!!Crashed 5 out of 5 times on me after entering my medical history, information about my injury, and other tedious info.

7. It does come up that I need to share data and or results, but no way with the 2021 version of Hale.

8. One other shortfall: Unable to copy/paste my notes from a previous date, so I'll have them full my records.The UX is nightmarish as well as the color selection.

9. The patient text entry field is limited to the screen area not used for displaying the question.

10. I take away the 2nd star because the push notifications aren't great.

11. Any 5 star ratings are most likely from the company itself.It's a great app.

1. Fix Hale Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hale Health: Restarting the app will resolve most errors.
2. Update the Hale Health App. Here is how:
   1. On Android goto PlayStore » Search for "Hale Health" » Open Hale Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hale Health » click "UPDATE".
3. Clear Hale Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Hale Health servers.
   1. On Android, goto Settings » Apps » Select "Hale Health" » click Storage » click "Clear Cache".
4. Check Hale Health app permissions. If any of these permissions required to use your device's features are disenabled, Hale Health might not work.
5. Uninstall and reinstall Hale Health. If nothing else has worked, completely uninstall Hale Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hale Health not working

2. Fix Hale Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hale Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hale Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hale Health may not be able to connect to the Internet when running in the background.