Contact Cloud Android Client Customer Service

Why should I report an Issue with Cloud Android Client?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gladinet, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - You can click on files to view the files using native Android application. - You can mark files as offline for offline access.

1. An in-app function to take videos and upload would have been a BIG plus!Works on my tablet, but doesn't give me an option to enter password on my android phone Samsung S9+... what the hell?This is the first time I have tried to retrieve anything from cloud.

2. I need to retrieve some old text messages that don't know how to do itWorks great from a deviceThere's no password option rubbish appGreat sync appCan't use.

3. Tested on Samsung S8 and S9.I've just spent a couple of hours trying to set this up on Android and Windows to discover there is no documentation or help of any kind available anywhere.

4. Android users .PDF views are zoomed in and don't allow documents to be seen in full.

5. Works great on iPhoneWorks as expected.

6. Everything is great about this app except one thing.

7. You then have to click the 3 dots and select open.

8. Only on Android.

9. When you preview a file it zooms way in.

10. Utterly useless!Please update and fix glitch.

11. On the IPhone we don't have this issue.

1. Fix Cloud Android Client Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cloud Android Client: Restarting the app will resolve most errors.
2. Update the Cloud Android Client App. Here is how:
   1. On Android goto PlayStore » Search for "Cloud Android Client" » Open Cloud Android Client » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cloud Android Client » click "UPDATE".
3. Clear Cloud Android Client app cache: Clearing cached data will force your app to retrieve the latest data directly from Cloud Android Client servers.
   1. On Android, goto Settings » Apps » Select "Cloud Android Client" » click Storage » click "Clear Cache".
4. Check Cloud Android Client app permissions. If any of these permissions required to use your device's features are disenabled, Cloud Android Client might not work.
5. Uninstall and reinstall Cloud Android Client. If nothing else has worked, completely uninstall Cloud Android Client then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cloud Android Client not working

2. Fix Cloud Android Client Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cloud Android Client be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cloud Android Client not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cloud Android Client may not be able to connect to the Internet when running in the background.