Published by KONICA MINOLTA, INC.

contact PageScope Mobile for Android Chat with our AI-based PageScope Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with PageScope?



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Why chat with our AI PageScope Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of PageScope.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Very handyWorks so easy, like it very muchDownloads app to find it is nlonger in use.Discontinued App March 2019no work.

2. It's work fine but the message "Pagescope Mobile has stopped" keep popping up every now and then.

3. Very irritating.Use the bizhub as a personal scanner attached to my phone and file the documents on the phone.

Steps to Troubleshoot & Fix PageScope Issues

1. Fix PageScope Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PageScope: Restarting the app will resolve most errors.
  2. Update the PageScope App. Here is how:
    1. On Android goto PlayStore » Search for "PageScope" » Open PageScope Mobile for Android » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PageScope » click "UPDATE".
  3. Clear PageScope Mobile for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from PageScope servers.
    1. On Android, goto Settings » Apps » Select "PageScope Mobile for Android" » click Storage » click "Clear Cache".
  4. Check PageScope app permissions. If any of these permissions required to use your device's features are disenabled, PageScope might not work.
  5. Uninstall and reinstall PageScope. If nothing else has worked, completely uninstall PageScope then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PageScope not working


2. Fix PageScope Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PageScope be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PageScope not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PageScope may not be able to connect to the Internet when running in the background.

Reported Issues

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