Contact ASUS AiCloud Customer Service

Why chat with our AI ASUS AiCloud Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of ASUS AiCloud.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. And the connection is quick for anything else, both on a phone and on a router, just the file access from AiCloud is slow.

2. If they do I would like to be able to make them larger to see the detail of the picture.Aside from the interface being clunky and constantly having to agree to ToS (I am over the age of 16 dialogue box) every time you navigate to another subfolder or device, the app provides the most basic of functionality but is inconsistent and the settings are not as clearly defined as they should be.

3. If you copy a file from your USB storage to your local storage, it actually puts the string "asuscopy" AFTER the file extension...which means your device will not recognise the file type without you having to edit the filename.

4. Don't you test compatibility when releasing updates? A similar thing happened last year to the same effect and I had to downgrade the router firmware.

5. Unable to connect.After the most recent update, the router is always offline and it is impossible to re-add it (IO error).

6. After watching several YouTube videos finally figured out how to get this app to work and connect to my router.

7. Used to work ok ish but now this update seems to connect at such a slow speed you can't stream anything anymore.

8. Would like to backup phone picture automatically to USB that is attached to Asus router instead of manually.

9. Does not download any file to my local mobile device.

10. I rolled back to .094 and now it can't connect to the router if I'm not on the same network.

11. Perhaps, asus don't develop it because of so many rifles in this business with all those NAS systems and Clouds , all they have perfect working apps , secure and easy to use from various platforms.Utterly abysmal.

1. Fix ASUS AiCloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ASUS AiCloud: Restarting the app will resolve most errors.
2. Update the ASUS AiCloud App. Here is how:
   1. On Android goto PlayStore » Search for "ASUS AiCloud" » Open ASUS AiCloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASUS AiCloud » click "UPDATE".
3. Clear ASUS AiCloud app cache: Clearing cached data will force your app to retrieve the latest data directly from ASUS AiCloud servers.
   1. On Android, goto Settings » Apps » Select "ASUS AiCloud" » click Storage » click "Clear Cache".
4. Check ASUS AiCloud app permissions. If any of these permissions required to use your device's features are disenabled, ASUS AiCloud might not work.
5. Uninstall and reinstall ASUS AiCloud. If nothing else has worked, completely uninstall ASUS AiCloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ASUS AiCloud not working

2. Fix ASUS AiCloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ASUS AiCloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ASUS AiCloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ASUS AiCloud may not be able to connect to the Internet when running in the background.