Contact Virgin Pulse Global Challenge Customer Service

Why should I report an Issue with Virgin Pulse Global Challenge?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Virgin Pulse Global Challenge to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Doesn't allow adding activities to historical entries (or lack thereof, as happened when it first forgot my username and password)My team at work has set up the global challenge with the max buzz tracker, everyone else seems to be up and running with their max buzz synced, but I can't seem to activate mine - it acts as if I already had a login - and every time I click onto the login link that the website gives me to "reset" my password, it only keeps bringing me back to the beginning as if I attempted to login with it just saying "reset password" or it may have expired - what are your suggestions for me to get this fixed, because I have the max buzz with a completely inaccurate time that I can't fix because I can't log in nor keep track of my steps at the end.

2. Takes an absolute age to sync with the max buzz tracker, alot of the time it doesn't manage it and you have to manually enter steps which could encourage cheating.

3. It is the sole reason for me to give up on any further global challenge editiins.I bought the wristband to sync with this app, but it appears that once your subscription ends, the app won't let you in to make changes to the wristband (even something as simple as setting the time can't be done).

4. A selection of recently added items would be very helpful, and being able to edit something already added.Max Buzz device will not sync the steps with the app any longer.

5. Your activity doesn't get synced automatically, so i tried connecting it with google fit and that turned out to be even worse.Really nice app overall, but I would like some more functionality when adding nutrition (like, being able to add nutrition via the app).

6. Entering the steps is a pain A)when it sync than it does not show the option to input convertion steps (cycling, swimming etc).

7. One more thing - when I look at the website for information, it is what people have posted so many years ago - it makes me wonder is it compatible with my phone?Horrible App, first of all, if you are using Max Buzz... the thing takes for every to get connected.

8. Doesn't auto sync steps.

9. Doesn't sync properly half the time.

10. Web page is easier and better (even the app should be) Summary: Easier to use other apps for my activities and put entries on the web pageForgets my username and password on a regular basis.

11. The app doesn't save session, so i need to enter my credentials every day, which is pretty annoying.

1. Fix Virgin Pulse Global Challenge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Virgin Pulse Global Challenge: Restarting the app will resolve most errors.
2. Update the Virgin Pulse Global Challenge App. Here is how:
   1. On Android goto PlayStore » Search for "Virgin Pulse Global Challenge" » Open Virgin Pulse Global Challenge » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virgin Pulse Global Challenge » click "UPDATE".
3. Clear Virgin Pulse Global Challenge app cache: Clearing cached data will force your app to retrieve the latest data directly from Virgin Pulse Global Challenge servers.
   1. On Android, goto Settings » Apps » Select "Virgin Pulse Global Challenge" » click Storage » click "Clear Cache".
4. Check Virgin Pulse Global Challenge app permissions. If any of these permissions required to use your device's features are disenabled, Virgin Pulse Global Challenge might not work.
5. Uninstall and reinstall Virgin Pulse Global Challenge. If nothing else has worked, completely uninstall Virgin Pulse Global Challenge then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Virgin Pulse Global Challenge not working

2. Fix Virgin Pulse Global Challenge Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Virgin Pulse Global Challenge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Virgin Pulse Global Challenge not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Virgin Pulse Global Challenge may not be able to connect to the Internet when running in the background.