Published by Seiko Epson Corporation

Report an issue with Epson PULSENSE View.
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Why should I report an Issue with Epson PULSENSE View?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Epson PULSENSE View

1. "Epson PULSENSE View" is an application for Android that allows you to view the data recorded by your PULSENSE device, making it easy to keep an eye on your daily, weekly or monthly statistics.

2. PULSENSE calculates calories burned based upon body motion and heart rate data, which is related very closely to calories burned, enabling more detailed calorie calculation.

3. PULSENSE measures heartbeat and activity 24 hours a day, tracking your exercise across five heart rate zones, as well as steps, distance, calories, sleep quality, and mind.

4. PULSENSE View relies on mobile device and Wi-Fi station data when determining your position, which is less accurate than GPS data.

5. Data will be synchronised wirelessly via Bluetooth® Smart with your Android device, providing you with real time data on the go.

6. This application does not use a GPS data to preserve your Android device battery.

7. You can use this function to monitor your heart rate during a workout for effective heart rate zone training.

8. In addition you can use the app to set your targets and manage your device settings including your wake-up alarm.

9. Press the 'START' button to start the recording and finish the recording by pressing 'STOP' at the end of your training.

10. You can also input your calories manually by pressing the button.

11. Swipe the tab in the middle at the top of the screen to the bottom in order to display the real-time meter.

Epson PULSENSE View Customer Insights

1. Every a few days, the watch will net be able to pair with my phone, i need to reinitialize the watch to repair it.

2. ZipRaw jagged on DNS hone, nonlinear DNS address kiuSee a good oneAt least once a day the app completely loses connection with my PS-100.

3. Even worse, the watch will ask you to reset the time every few days' of unable to pair.

4. Why can't Epson reliably connect with their own device? Other apps by 3rd parties work fine.

5. A great device let down by poor software.Very disappointed.

6. My pulsense is basically a watch and nothing else, very rarely syncs with the app.This app is crab.

7. What a pain! Will the develper see this and do something?!Duster UNICOLOR BY or CYD to ERGB non sVGAnit or NFT site.

8. All of the software interfaces are on a scale from clumsy to terrible.

9. Today's problems started with an upgrade announcement, but I can't even find out what version I have.

10. Painful experience all-in-all.Maybe it's a translation problem from the Japanese but I don't think so.

11. Pairing is only possible with active Location service.

Steps to Troubleshoot & Fix Epson PULSENSE View Issues

1. Fix Epson PULSENSE View Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Epson PULSENSE View: Restarting the app will resolve most errors.
  2. Update the Epson PULSENSE View App. Here is how:
    1. On Android goto PlayStore » Search for "Epson PULSENSE View" » Open Epson PULSENSE View » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Epson PULSENSE View » click "UPDATE".
  3. Clear Epson PULSENSE View app cache: Clearing cached data will force your app to retrieve the latest data directly from Epson PULSENSE View servers.
    1. On Android, goto Settings » Apps » Select "Epson PULSENSE View" » click Storage » click "Clear Cache".
  4. Check Epson PULSENSE View app permissions. If any of these permissions required to use your device's features are disenabled, Epson PULSENSE View might not work.
  5. Uninstall and reinstall Epson PULSENSE View. If nothing else has worked, completely uninstall Epson PULSENSE View then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Epson PULSENSE View not working


2. Fix Epson PULSENSE View Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Epson PULSENSE View be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Epson PULSENSE View not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Epson PULSENSE View may not be able to connect to the Internet when running in the background.

Reported Issues