Published by HarmonyBit on Mar 14, 2024

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Why should I report an Issue with Famio: Connect With Family?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HarmonyBit to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Famio: Connect With Family image 1 contact Famio: Connect With Family image 2

Famio Customer Insights

1. I want my money back and subscription cancelled now.I am trying to contact them they keep trying to take money out of my account and I never used them they have no phone number you have to email them no good app don't try itBad experience.

2. After tediously and painstakingly going through each and every possible option, sequence of options, setting, and available service, I learned there is no WAY TO LOCATE A DEVICE WITHOUT THAT DEVICES KNOWLEDGE OR PERMISSIONS.After working great for a short while, it then starts to mulfanction.

3. Why couldn't it first decline payment!!!! I hate this app very much, they gonna run with your moneyIt often doesn't find the person I am tracking, or it doesn't have any info on where someone goes.

4. Please cancel my subscription.Horrible, contact link on web page doesn't connect.

5. Also after I sent the link, I need to install the app to my parents phone and subsribe again to their app.

6. After installing and paying the 3 days subscription fee, I couldn't even use it to locate anybody.

7. The point is that you have to wait for the person to come home to do that and by then you have missed one whole days trips history, only to go through the same process again in a matter of 3-4 days.

8. I want a refund and can't cancel the subscription.

9. Have to uninstall as not useful to me.VERY USELESS APP! SCAM! Calling google play to please cancel this app to avoid another victim.

10. I need to send a link to my parents before I can track their locations.

11. It doesnt update the persons location, and doesnt show that the person left home even after 8 hours of being out and about.

Steps to Troubleshoot & Fix Famio Issues

1. Fix Famio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Famio: Restarting the app will resolve most errors.
  2. Update the Famio App. Here is how:
    1. On Android goto PlayStore » Search for "Famio" » Open Famio: Connect With Family » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Famio » click "UPDATE".
  3. Clear Famio: Connect With Family app cache: Clearing cached data will force your app to retrieve the latest data directly from Famio servers.
    1. On Android, goto Settings » Apps » Select "Famio: Connect With Family" » click Storage » click "Clear Cache".
  4. Check Famio app permissions. If any of these permissions required to use your device's features are disenabled, Famio might not work.
  5. Uninstall and reinstall Famio. If nothing else has worked, completely uninstall Famio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Famio not working


2. Fix Famio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Famio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Famio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Famio may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need my money refunded. I never had this never used this and I keep getting chsrged

    — by Catherine Leonard warber 3 weeks ago

  • Please cancel my subscription on 19/3 amounting US$55.00

    — by Stephen Chow 1 month ago

  • I want to unsubscribe

    — by Stephen Chow 1 month ago

  • Not suitable for me

    — by Stephen Chow 1 month ago

  • Please cancel this subscription i didnt authorize yhis transaction i dont even usung a damiky tracking app . Please stop the psument snd refund the money thanks in advance

    — by michael shane howell 1 month ago

  • Please cancel

    — by STACYANN KALLOO 1 month ago

  • I want to cancel my subscription from famio. It doesn't meet my expectations.

    — by Hirmalyn Salvante 2 months ago

  • Hello I want to cancel my subscription. I was charged again which I would like a refund $31.78.

    — by Irma Ventura 2 months ago

  • Cancel my subscription in Famio App

    — by Norman Verille Suan 2 months ago

  • I cancelled my subscription last year yet I keep getting billed. Why?

    — by Ikoliba Ayininuola 2 months ago

  • Hello, why from my bank there was charged of 39$. I have canceled my subscription and it was charged 3 days ago. I need immediately my money to be refunded and subscription to be canceled.
    My cars last digits are 0025 4010

    — by Luiza 3 months ago

  • Why up till now famio has made life so miserable for me due to unwanted subscription of #16500 I have requested a refund but Famio choose to ignore

    — by Kenneth 3 months ago

  • Please cancel my subscription

    — by Zack Kail 4 months ago

  • I dont want it ..

    — by 09532835530 4 months ago

  • You illegally billed me after I had cancelled several months ago

    — by 09532835530 4 months ago

  • Need to cancel pls . Not using it and getting charged

    — by Tina Bombardieri 5 months ago

  • To the Management and Staff of Famio. Please I would like to inform you that I am not happy for my subscription, and I want to cancel my subscription to stop it us soon us possible. Thank you very much for your consideration.

    — by Gabriel Taladua Tuparan 1 year ago

  • Requesting you to kindly cancel the famino subscription on priority. Mobile No 9819208297

    — by Rohini pise 1 year ago

  • I want cancel my familo app and money back

    — by Hardeep kaur 1 year ago

  • Can I refund my money that I accidentally purchase your app. This is the transaction ID number GPA.3360-135-3461-5499..0 / transaction number G32sjnx7xs65jHcq9XuaJuP ... please help me back my money because I accidentally purchase that app...

    — by ELLYN velasco 1 year ago

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