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- Our AI is availaibe 24/7, to help you solve any pressing challenges.
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- Skip support wait times and emailing back and forth. Get help immediately.
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What users are saying
1. I want my money back and subscription cancelled now.I am trying to contact them they keep trying to take money out of my account and I never used them they have no phone number you have to email them no good app don't try itBad experience.
2. After tediously and painstakingly going through each and every possible option, sequence of options, setting, and available service, I learned there is no WAY TO LOCATE A DEVICE WITHOUT THAT DEVICES KNOWLEDGE OR PERMISSIONS.After working great for a short while, it then starts to mulfanction.
3. Why couldn't it first decline payment!!!! I hate this app very much, they gonna run with your moneyIt often doesn't find the person I am tracking, or it doesn't have any info on where someone goes.
4. Please cancel my subscription.Horrible, contact link on web page doesn't connect.
5. Also after I sent the link, I need to install the app to my parents phone and subsribe again to their app.
6. After installing and paying the 3 days subscription fee, I couldn't even use it to locate anybody.
7. The point is that you have to wait for the person to come home to do that and by then you have missed one whole days trips history, only to go through the same process again in a matter of 3-4 days.
8. I want a refund and can't cancel the subscription.
9. Have to uninstall as not useful to me.VERY USELESS APP! SCAM! Calling google play to please cancel this app to avoid another victim.
10. I need to send a link to my parents before I can track their locations.
11. It doesnt update the persons location, and doesnt show that the person left home even after 8 hours of being out and about.
Steps to Troubleshoot & Fix Famio Issues
1. Fix Famio Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Famio: Restarting the app will resolve most errors.
- Update the Famio App. Here is how:
- On Android goto PlayStore » Search for "Famio" » Open Famio: Connect With Family » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Famio » click "UPDATE".
- Clear Famio: Connect With Family app cache: Clearing cached data will force your app to retrieve the latest data directly from Famio servers.
- On Android, goto Settings » Apps » Select "Famio: Connect With Family" » click Storage » click "Clear Cache".
- Check Famio app permissions. If any of these permissions required to use your device's features are disenabled, Famio might not work.
- Uninstall and reinstall Famio. If nothing else has worked, completely uninstall Famio then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Famio not working
2. Fix Famio Server issues & Internet Connection
- Check network connection: An unstable Internet will make Famio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Famio not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Famio may not be able to connect to the Internet when running in the background.
Reported Issues
Como dar de baja del servicio para ya no recibir cargos! En un momento de urgencia utilice el servicio porque se robaron el teléfono de mi esposa, según entendí que el servicio seria por 3 días, agradezco su atención.
Deseo cancelar mi cuenta. Considero que su aplicaciones es adecuada, pero no es momento de yo instalarla. Agradezco que sea aceptado en un futuro próximo. Favor señalarme si hay algún desembolso
Dear Famio Support, Would you please cancel my subscription? Thanks in advance, Best regards. John Samuels
I didn’t request this service. Don’t know why they are deducting from my private account. But I need all my money back in my account please and Thanks
Please cancel.
I need my money refunded. I never had this never used this and I keep getting chsrged
Please cancel my subscription on 19/3 amounting US$55.00
I want to unsubscribe
Not suitable for me
Please cancel this subscription i didnt authorize yhis transaction i dont even usung a damiky tracking app . Please stop the psument snd refund the money thanks in advance
Please cancel
I want to cancel my subscription from famio. It doesn't meet my expectations.
Hello I want to cancel my subscription. I was charged again which I would like a refund $31.78.
Cancel my subscription in Famio App
I cancelled my subscription last year yet I keep getting billed. Why?
Hello, why from my bank there was charged of 39$. I have canceled my subscription and it was charged 3 days ago. I need immediately my money to be refunded and subscription to be canceled. My cars last digits are 0025 4010
Why up till now famio has made life so miserable for me due to unwanted subscription of #16500 I have requested a refund but Famio choose to ignore
Please cancel my subscription
I dont want it ..
You illegally billed me after I had cancelled several months ago
Need to cancel pls . Not using it and getting charged
To the Management and Staff of Famio. Please I would like to inform you that I am not happy for my subscription, and I want to cancel my subscription to stop it us soon us possible. Thank you very much for your consideration.
Requesting you to kindly cancel the famino subscription on priority. Mobile No 9819208297
I want cancel my familo app and money back
Can I refund my money that I accidentally purchase your app. This is the transaction ID number GPA.3360-135-3461-5499..0 / transaction number G32sjnx7xs65jHcq9XuaJuP ... please help me back my money because I accidentally purchase that app...
