Contact ScreenLogic Connect Customer Service

Why should I report an Issue with ScreenLogic Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pentair to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you have any problems with this app, please email pentairscreenlogic@gmail.

1. I'd give a lot more stars if I could use it on my pool!We were so excited this app finally got an update.....and at first it seemed great.

2. I've moved on to using nodejs-poolController but might come back.Update June 6th, 2023: Got an app update today and boy was it an update! 5 or so years in the making and it looks to have fixed the major issues.

3. The recent updates improved Android version significantly and it now has pretty much everything you need.Got the update a few days ago.

4. But my pool temp is not working now, so I don't know what happened.Adding one star for the new update.

5. Seems really good...thank you! A few nits: I'm not seeing the temperature setting unless the heater is on on the Pool screen.

6. Now I see only one (Not even the main pump), so I cannot change pump speeds.Huge improvement after recent updates.

7. How about the ability hold down the button to repeat adjustments to pump speed? Or even better, how about allowing to type in a pump speed instead of having to hold down the arrows to adjust?NOT a fan of this new whatever you want to call it.

8. BUT, now it seems I log into someone else's pool every time!! I have had to stop using the app to avoid the extreme frustration of not seeing MY pool on it! I don't see a 'fix' for it either.

9. Hope it's a sign of things to come.Much better now that we can control the same pool features as on the iPhone, but could use a little polish.

10. If anyone is trying to figure out the issue with the clorinator option...you need to re-enable from the control panel menu...and it actually showed up now!! So make sure you recheck your automation panel menu.

11. Also, when selecting Pump, used to be able to select various features under my main pump to set different pump speeds.

1. Fix ScreenLogic Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ScreenLogic Connect: Restarting the app will resolve most errors.
2. Update the ScreenLogic Connect App. Here is how:
   1. On Android goto PlayStore » Search for "ScreenLogic Connect" » Open ScreenLogic Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ScreenLogic Connect » click "UPDATE".
3. Clear ScreenLogic Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from ScreenLogic Connect servers.
   1. On Android, goto Settings » Apps » Select "ScreenLogic Connect" » click Storage » click "Clear Cache".
4. Check ScreenLogic Connect app permissions. If any of these permissions required to use your device's features are disenabled, ScreenLogic Connect might not work.
5. Uninstall and reinstall ScreenLogic Connect. If nothing else has worked, completely uninstall ScreenLogic Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ScreenLogic Connect not working

2. Fix ScreenLogic Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ScreenLogic Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ScreenLogic Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ScreenLogic Connect may not be able to connect to the Internet when running in the background.