Contact AT&T Secure Family Companion Customer Service

Why should I report an Issue with AT&T Secure Family Companion®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AT&T Services, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device.   If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App.

2. AT&T Secure Family uses the Google Accessibility API as an optional component to the parental controls function, and when enabled by the parent, helps to prevent removal of the Secure Family Companion App to prevent disablement of parental control functions by the child.

3. AT&T Secure Family® is a device locator & parental control app to help parents protect their children by offering real-time location tracking with safety alerts, screen time control, content blocker, website & app usage tracker, and ability to find a lost phone.

4. To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family Parent App (adults, parents, or guardians) and the AT&T Secure Family Companion App (children).

5. Secure Family is for AT&T & Cricket Wireless customers. * Set scheduled alerts on your child’s device location.

6. The AT&T Secure Family service is free for the first 30 days.

7. View, modify or cancel service anytime within the Secure Family app.

8. The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att. com/privacypolicy and the App’s End User License Agreement found at att. com/legal/terms. secureFamilyEULA.

9. Only authorized app users have permission to use the App to locate a family member’s device.

10. Install the Companion App on your child’s device and pair it with the Parent App on your device.

11. Afterwards, you will be automatically billed $7. 99 each month (includes support for up to 10 family members and up to 30 devices in total).

1. You wanted yours when you were our ageMy dad uses this app and my biggest problem is App tracking, possibly listens to the user through the microphone (which is creepy), tracks my location (which if my mom doesn't want to tell him where we are, he can use the app to see, which is also creepy), Locks your phone, like, What if its 9:00 PM and your phone is locked And you are kidnapped and you have your phone on you? That is very dangerous, And can access your email info, which can lead to identity theft, And that's all I found.It's dehumanizing, get rid of the app features and limit the internet features.

2. It's horrid and after a while it's made my phone lag and I can't click on things properly,my phone freezesjust in case anyone has this and doesn't know how to turn it off, you can go into settings and turn off the permissions and also just download a free VPN and it should be able to override it, if your parents go though your apps you can also get an app hider that will just look like a calculator or something, it's a lot of work but it can be worth it compared to having strict parents.

3. I hope if you have this problem, you try to use a free VPN to "override" the app.Honestly this is terrible I could see the location but being able to turn off internet? And your phone runs so much slower but when I'm not connected it runs perfectly fine.

4. But when I run the app I can't press the button on the lower screen to continue because the button sits just off the bottom of the screen where I can't touch it... and two other links on the screen look to be out of place and crumpled up above that button i'm trying to press...I have these AT&T Secure Family apps on other phones and they work ok...can we get this fixed really quick? Thanks :)Difficult to use, even as a parent.

5. Now, all that I have is a notification on the top of my screen telling me that my phone is connected to the VPN, a notification I cannot remove.I tried deleting the app, but it said it was unsuccessful.

6. it always says the other phones paired aren't currently showing their location so it doesn't even serve it's purpose.

7. I can't even get it off of my phone, and every time I try, it shuts off my phone, and closes all of the apps that were open.

8. Obviously there's some exceptions, but you can't just let parents completely do what they want just because they hear ridiculous excuses for your kids NOT to use social media, media that let's them communicate.

9. I haven't really noticed any other problems other than my wifi slowing down when I am connected.

10. Also, once you've paired your phone there is no way to get the app off of your device.

11. You need to understand that parents need their kids to LEARN themselves.

1. Fix AT&T Secure Family Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AT&T Secure Family Companion: Restarting the app will resolve most errors.
2. Update the AT&T Secure Family Companion App. Here is how:
   1. On Android goto PlayStore » Search for "AT&T Secure Family Companion" » Open AT&T Secure Family Companion® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT&T Secure Family Companion » click "UPDATE".
3. Clear AT&T Secure Family Companion® app cache: Clearing cached data will force your app to retrieve the latest data directly from AT&T Secure Family Companion servers.
   1. On Android, goto Settings » Apps » Select "AT&T Secure Family Companion®" » click Storage » click "Clear Cache".
4. Check AT&T Secure Family Companion app permissions. If any of these permissions required to use your device's features are disenabled, AT&T Secure Family Companion might not work.
5. Uninstall and reinstall AT&T Secure Family Companion. If nothing else has worked, completely uninstall AT&T Secure Family Companion then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AT&T Secure Family Companion not working

2. Fix AT&T Secure Family Companion Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AT&T Secure Family Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AT&T Secure Family Companion not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AT&T Secure Family Companion may not be able to connect to the Internet when running in the background.