Contact NissanConnect Customer Service

Why should I report an Issue with NissanConnect® EV & Services?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nissan North America, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As of February 22, 2022, all Nissan vehicles equipped with telematics hardware compatible for use with the 3G cellular network will be unable to connect to the 3G network and unable to access the NissanConnect Services features.

2. Subject to third party service availability. ***The NissanConnect Services telematics program was affected by AT&T’s decision to discontinue its 3G cellular network.

3. The NissanConnect EV & Services** app lets you manage the unique features of your LEAF like charging the battery, adjusting climate controls and checking the battery status, all from your mobile device and Wear OS.

4. LEAF drivers require an active subscription to access the features of NissanConnect EV**, but it is complimentary for the first three years of ownership.

5. Model year 2018-2023 LEAF owners require an active subscription to NissanConnect EV with Services** powered by SiriusXM®.

6. Please note that the Android Watch app is a companion app and cannot be used without first downloading the app and logging in. * Feature availability is dependent on vehicle model, trim level, packaging and options. ** Available services/features may be shown.

7. From there, you'll find methods to reach a NissanConnect EV Customer Support Specialist, like by calling (877) NO GAS EV or by sending an email to Nissanownerservices@nissan-usa. com.

8. Please see important information below on 3G cellular network discontinuation impacting MY11-17 LEAF vehicles***.

9. The NissanConnect® EV & Services** app is designed especially for owners and drivers of the Nissan LEAF®.

10. This PIN is established when enrolling in NissanConnect EV with Services**.

11. Please make sure to mention your device type to ensure that we can properly address your feedback.

1. Could use a better loading symbol or something to indicate you need to wait.Barely Usable, Despite Great Potential - It takes a solid minute or two to get the car's climate control turned on, with a failure error about 50% of the time that requires retrying.

2. Setting it up takes weeks or months and a lot of emails and texts and calls and callbacks and upgrades and reinstalling and... Getting setup is nearly impossible, but that's probably a good thing because the control of your car shouldn't be easy for other people to do.Once again an upgrade; 7.6.2; breaks portions of the app.

3. The feature set of the app is awesome, but it takes so incredibly long to do anything that there's a fair number of occasions that I avoid using it because I don't have the time to invest in trying to get it to work.

4. I'm tempted to give it one star because it's incredibly frustrating to use, but I have to give it two because it does eventually do the thing you've asked it to do...most of the time.Everything works great! The delay does suck a bit, but the functionality it provides is awesome.

5. I only hope my car is more reliableI can only give it two stars because you can actually do some things with it (lock/unlock doors, beep the horn to find your car, and a few other cool functions), but it's incredibly slow and unreliable.

6. Lastly, why does my 2022 Leaf not support Wireless Android Auto?An app that controls your car and lets you know the charge level without going outside and getting inside the car is pretty handy.

7. This needs to be much more reliable.What a horribly slow and unreliable app... Many times you can't even connect to your car, it won't update... It used to display the report (energy usage, Regen, etc) but that's gone now.

8. Very disappointing, when you are trying to embrace the EV style of driving, but Nissan keeps taking the tools away.Update 9-26-21 the app just keeps getting worse.

9. From what I've read, it sounds like part of the problem is that the app can't just connect to the Leaf and get the info it needs or perform the task you've requested.

10. I hope the people who wrote the app are never allowed to work on the car's software! ! This has to be the slowest most unreliable apps ever.

11. I don't mind that it runs kind of slow but when features don't work, it's more than annoying.

1. Fix NissanConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NissanConnect: Restarting the app will resolve most errors.
2. Update the NissanConnect App. Here is how:
   1. On Android goto PlayStore » Search for "NissanConnect" » Open NissanConnect® EV & Services » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NissanConnect » click "UPDATE".
3. Clear NissanConnect® EV & Services app cache: Clearing cached data will force your app to retrieve the latest data directly from NissanConnect servers.
   1. On Android, goto Settings » Apps » Select "NissanConnect® EV & Services" » click Storage » click "Clear Cache".
4. Check NissanConnect app permissions. If any of these permissions required to use your device's features are disenabled, NissanConnect might not work.
5. Uninstall and reinstall NissanConnect. If nothing else has worked, completely uninstall NissanConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NissanConnect not working

2. Fix NissanConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NissanConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NissanConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NissanConnect may not be able to connect to the Internet when running in the background.