Published by Resideo Technologies, Inc. on Oct 24, 2024

Report an issue with Total Connect 2.0 Beta.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Total Connect 2.0 Beta?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Resideo Technologies, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Total Connect 2.0 Beta image 1 contact Total Connect 2.0 Beta image 2

About Total Connect 2.0 Beta

1. Control and manage your security system and smart home devices including: garage doors, thermostats, lights, locks, video doorbell and cameras, and more.

2. View live video, talk to people at the front door, use voice control and receive instant activity alerts on your most important events.

3. Requirement: Compatible Honeywell Home security system with a subscription to Total Connect 2. 0 Remote Services.

4. With Total Connect® Remote Services you may control and connect your home or business from anywhere, anytime, on any mobile device.

5. We make it more convenient than ever for you to stay connected!

6. Please contact your security professional for additional information.

Total Connect 2.0 Beta Customer Insights

1. So you got rid of the "arm home" and went back to arm stay, THANK YOU! I still prefer a green icon when disarmed just like red when armed.

2. On total connect I cannot, so it shows as blinds.Geo fencing,stopped working .

3. It is a little slow to connect or send commands, which makes it a little inconvenient.

4. Every Keypad you offer, including the 6290 have a green icon.

5. Can you make it easier to change automation symbols? I have a fan I control.

6. No longer have the ability to have location running at all times.

7. On my Tuxedo I can list it as a fan.

8. Uniformity is best.

9. Sometimes it fails to send commands.The beta works with the fingerprint reader on my Pixel 2xl (on Android 11 Developer Preview) but not with face unblock on my Pixel 4xl (Android 10 stock).

Steps to Troubleshoot & Fix Total Connect 2.0 Beta Issues

1. Fix Total Connect 2.0 Beta Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Total Connect 2.0 Beta: Restarting the app will resolve most errors.
  2. Update the Total Connect 2.0 Beta App. Here is how:
    1. On Android goto PlayStore » Search for "Total Connect 2.0 Beta" » Open Total Connect 2.0 Beta » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Total Connect 2.0 Beta » click "UPDATE".
  3. Clear Total Connect 2.0 Beta app cache: Clearing cached data will force your app to retrieve the latest data directly from Total Connect 2.0 Beta servers.
    1. On Android, goto Settings » Apps » Select "Total Connect 2.0 Beta" » click Storage » click "Clear Cache".
  4. Check Total Connect 2.0 Beta app permissions. If any of these permissions required to use your device's features are disenabled, Total Connect 2.0 Beta might not work.
  5. Uninstall and reinstall Total Connect 2.0 Beta. If nothing else has worked, completely uninstall Total Connect 2.0 Beta then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Total Connect 2.0 Beta not working


2. Fix Total Connect 2.0 Beta Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Total Connect 2.0 Beta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Total Connect 2.0 Beta not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Total Connect 2.0 Beta may not be able to connect to the Internet when running in the background.

Reported Issues