Published by HarmonyBit on Aug 22, 2023

Report an issue with Dancebit.
Send the customer service your feedback so they can fix your issue asap.



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Chat with our AppContacter AI Support


Why should I report an Issue with Dancebit: Weight Loss Dance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HarmonyBit to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Dancebit: Weight Loss Dance image 1 contact Dancebit: Weight Loss Dance image 2

Dancebit Customer Insights

1. Even if you have a 3-day trial! But when you email them to try to cancel, the response email says they will get back to you in 48-72 hours!!! I agree with others, I can find easier to follow dance videos on YouTube.

2. No contact from support after asking for refund.As I am now seeing I am not the only who had the problem of being able to cancel the subscription.

3. The exercises themselves are good, but could easily find similar on YouTube or other places just as easily.No way in my version to control my profile and for some reason it set me as 200lbs heavier than I am with a goal of more than I currently am as well.I want to like it I went to look at my past workouts and I can't see what I've done.

4. We'll see if I get my money back.There's no way to cancel the subscription before the free trial ends.

5. This is not worth your time and money when there are plenty of free dance workout videos on YouTube.

6. No way to cancel a subscription on your own and you have to wait multiple days for a response from their support.

7. Impossible to easily discontinue subscription, according to their terms of use-must discontinue 24 hours before the end of subscription or you get charged.

8. I thought there would be ballet stuff.Couldn't find a way to cancel before the free trial.

9. The app itself has very little variety in dance styles and workouts and doesn't allow you to change the customizations you made when originally taking their quiz.

10. finally found a way to contact them and was canceled, but not before they charged a full month.

11. Several of the videos don't have any sort of verbal instruction, and you just have to try to mirror the complicated steps that are happening on the screen.

Steps to Troubleshoot & Fix Dancebit Issues

1. Fix Dancebit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dancebit: Restarting the app will resolve most errors.
  2. Update the Dancebit App. Here is how:
    1. On Android goto PlayStore » Search for "Dancebit" » Open Dancebit: Weight Loss Dance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dancebit » click "UPDATE".
  3. Clear Dancebit: Weight Loss Dance app cache: Clearing cached data will force your app to retrieve the latest data directly from Dancebit servers.
    1. On Android, goto Settings » Apps » Select "Dancebit: Weight Loss Dance" » click Storage » click "Clear Cache".
  4. Check Dancebit app permissions. If any of these permissions required to use your device's features are disenabled, Dancebit might not work.
  5. Uninstall and reinstall Dancebit. If nothing else has worked, completely uninstall Dancebit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dancebit not working


2. Fix Dancebit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dancebit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dancebit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dancebit may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would like to cancel my subscription, effective immediately.
    November 30, 2023

    — by Sharon Weiss 1 week ago

  • Hi Customer support, John from your contacter app has advised me to email you regarding my concern. I have been experiencing back pains since i started trying the dances.... reason why i did not complete the 3 day free trial. i have sever scoliosis and my PT advised me to do my scoliosis exercises for now until my back surgery is rescheduled. i was supposed to have it done on 10/11 but due to unforseen circumstance, i had to cancel it. I would appreciate a refund please. I do not think i can get back to it in the near future. Thanks.

    — by shirley escobar 1 week ago

  • Please cancel my subscrition for Dancebit app

    — by Aleksandra 2 weeks ago

  • Please cancel my subscrition for Dancebit app

    — by Aleksandra 2 weeks ago

  • I would like to unsubscribe my account. Would you please help me with this ? I couldn’t sort it out with apple store

    — by Pınar Yapıcılar 2 weeks ago

  • I would like to cancel Dancebit subscription asap please. I don’t use it.

    — by Kim Galantich 1 month ago

  • I canceled my subscription and you all still took money out of my account. 42.43

    — by Crystal Barton 1 month ago

  • Yes I canceled my subscription and you all keep taking money out of my account

    — by Crystal Barton 1 month ago

  • Hello, I want to stop my subscription but the link you send me doesn't work.
    You keep sending me the same email.
    Could you please cancel it ?
    Thank you

    — by Laurence Mongenoty 1 month ago

  • Dear Sir Madam,
    I subscribe Dancebit for 28 days . It was offered by facebook page. I wanted only that 28 days, now i have seen on my American express account that Dancebit London charged me 39.98 USD on October 5th . Even in September i did not use . You can keep track. Could you please cancel my subscription .
    I do not want to use Dancebit at all. I am also supposed to get this money from 5th October back. I would highly appriciate cancellation.
    Kind regards,
    Lidija Sakic

    — by Lidija Sakic 2 months ago

  • Please cancel my subscription to dancebit. I am injured and cannot use the app. I’ve tried repeatedly to cancel the subscription and cannot do it.

    — by Robyn 2 months ago

  • Hi. Please cancel my subscription asap. The app doesn’t work at all since the update. Thank you.

    — by Laura Needham 2 months ago

  • I signed up for this then downloaded the app, but the app picked up my other email address and I can’t sign out of the app to put in the email address I signed up with. How can I access my account?

    — by Keri-Lyn Krafthefer 2 months ago

  • I’m
    Needing to request a refund please I have contacted Apple App Store and there’s no app downloaded to my device and there’s no subscription’s associated w my account can someone please help me I live day to day ck to check I’m a single month w two kids and we do good to survive w out all the extra things randomly taken my hard earned money I’m freaking out bc I have my electric bill coming out and now I have no money bc this was pulled from my acc w out any knowledge of what this is . Apple suggested I contact you guys please please help me

    — by Stacey moore 2 months ago

  • I just paid for 3 months and when I open there is no login and it keeps requesting payments . Can you help so I don't have to cancel.

    Mgns470@redacted
    Ty

    — by amy ganos 3 months ago

  • Hello,
    After an advertising on Snapchat, I registered myself for one month (name "Cat"), I gave my number of credit card. But after I was disconnected and I didn't receive my program by email, no emails at all. Could you send me my mail with access to the programme please ?
    Thanks in advance,
    Best regards,
    Catherine

    — by Catherine Cornacchia 4 months ago

  • Hello,
    I canceled my account last month but was charged today for the monthly subscription. Can someone please help me look into this? I would like a refund if I previously canceled my account. Thank you in advance!

    — by Madison 4 months ago

  • Good morning my name is Kristy Green. I canceled this app through my iPhone a few months ago as you can see I never even use the app I’m still being charged if we can please make this right and remove my banking information from your system. I am no longer interested in your app. I never even used it, I have emailed you three times and no response. Please respond promptly to reassure me that my subscription is officially canceled as it should’ve been when I canceled it through my iPhone.

    — by Kristy 4 months ago

  • I have many times to cancel unable to get info or cancelation confirmation

    — by Nancy Bowman 4 months ago

  • Need to cancel have tried many times

    — by Nancy Bowman 5 months ago

  • I didn't use the app not even once. I need my money back asap please.

    — by Kristen Sweitzer 5 months ago

  • I want to cancel my my subscription to DanceBit because I found a more effective and efficient app to help me lose weight.

    — by Angie A Weis 5 months ago

  • No quiero seguir con la suscripción con ustedes

    — by Carmen 5 months ago

  • Please cancel my subscription as I have not been using it, too busy with work and I see the payments coming out of my account have increased without my knowledge.
    Thank you
    Christine Ross

    — by Christine Ross 5 months ago

  • I would like to cancel my Dancebit subscription from my credit card.

    — by Chelsea Ferguson 6 months ago

  • I would like my subscription canceled. It is too expensive and outside of my budget. Please do not bill for this subscription anymore - cancel immediately.

    — by Shawna Marshall 6 months ago

  • I just Uploaded this app today trying to figure out how to cancel this.
    I have been charged and this app has never been used? I would like to cancel this subscription and please be refunded as this was never a used product.
    Thank you
    Sherri Cantwell

    — by Sherri Cantwell 6 months ago

  • I want to cancel! I am not schapman761@gmail, I’m schapman11@hotmail and I’m not being heard!

    — by Sharon Chapman 6 months ago

  • I have tried FOR MONTHS with emails, phone calls and thru the application to cancel the dancebit subscription! I want my money returned and this cancelled once and for all this is ridiculous!!!!!

    — by Amy F Bowen 6 months ago

  • I have tried FOR MONTHS with emails, phone calls and thru the application to cancel the dancebit subscription! I want my money returned and this cancelled once and for all this is ridiculous!!!!!

    — by Amy F Bowen 6 months ago

  • I have been trying for MONTHS to cancel the dancebit on my app!!!!!!!!!!

    — by Amy F Bowen 6 months ago

  • I do not want this app. They charged me sixty nine dollars out of my account without my permission today and I want that Money back in my account and I want that whole account use it and it's not right that they charge me

    — by Angela McFarland 6 months ago

  • Please cancel my subscription and all payments

    — by Heidi Allen 6 months ago

  • I went to my bank today and a payment from Dance Bit.com was taken out of my account yet when I go to your web site to login days I don't have account. Which I thought was correct as I do not use this site so can we please cancel my subscription again and stop all payments immediately

    — by Heidi Allen 6 months ago

  • I canceled my membership but I’m still getting charged for it

    — by Nichole 6 months ago

  • Dears, I didn’t use this app at all, and I couldn’t find a way to cancel subscription. Today I was charged again. I won’t be using it. Can money be refunded?

    — by Dace 7 months ago

  • Hello Team,

    I would like to get my money back for the subscription, I bought 3 months of Dancebit only yesterday and it does not work, I cannot even login. Please refund my money, I would appreciate it.

    Kind regards,
    Karolina ( Kika)

    — by Karolina Klisz 7 months ago

  • I would like to cancel my subscription immediately. I have not been using it and will not be able to use it in the near future.

    — by Gail Waters 7 months ago

  • Cancel subscription, never received anything from you, no info at all refund my money

    — by valerie shields 7 months ago

  • Cancel subscription, never received anything from you, no info at all refund my money

    — by valerie shields 7 months ago

  • Dancebit keeps taking money. I’ve never used the app. I download it. Never even used it. Canceled and deleted it. I cannot afford it. Please help

    — by Miranda Jalbert 7 months ago

  • Please help. Dancebit keeps taking money. I’ve never used it. I cannot afford this.

    — by Miranda Jalbert 7 months ago

  • I never used the app. I downloaded it and I think it signed me up for a “free trial” immediately. I canceled within a week and deleted the app. This was months and months ago. It continues to take $8 and change every chance it can. I keep my apple wallet locked so it would not be able to take money. But if I need to make a purchase I have to unlock it. It the time I had it unlocked this week, mere hours it took 2 payments! 2! I don’t have a lot of money. I’m a single mom. I’ve NEVER once used the app. Please help. I cannot afford this. I need it to stop taking my money

    — by Miranda Jalbert 7 months ago

  • Was charged $70 and never used the app never agreed to a subscription. I NEED MY REFUND

    — by Jordan Roberson 7 months ago

  • Cancel and refund

    — by Cindy Herrera Castro 7 months ago

  • I need to cancel and refund my money

    — by Cindy Herrera Castro 7 months ago

  • I canceled this 1 week free subscription and I have just been charged £56.50 and this is a fraudulent transaction as I cancels this and I am going to contact my bank.

    — by Amelia Dobson 7 months ago

  • I canceled this 1 week free subscription and I have just been charged £56.50 and this is a frugelent transaction as I cancels this and I am going to contact my bank

    — by Amelia Dobson 7 months ago

  • i was changed even tho i had cancelled it and deleted my account and it still changed me!

    — by Litzy Valle 8 months ago

  • I was also charged an overdraft fee of $15 because this was taken out of my account without the money being there.

    — by Kayla Crouse 8 months ago

  • I just checked my bank account and I was charged over $70 for something I haven't used nor ever signed up for. I would like my money refunded in full and any account in my name cancelled.

    — by Kayla Crouse 8 months ago

  • I have two charges on my account that I did not authorize. Please cancel my subscription and refund my money

    — by Natasha zoll-pryde 8 months ago

  • I'd like to cancel my subscription I have not used it yet and I don't think I will be able to right now with my schedule the way it is

    — by Tabitha Mae king 8 months ago

  • cancel the subscription, this is my 3rd time asking.

    — by Leslie Tyree 8 months ago

  • I was never told after 5 days my card was going to be charged 70. I have tried to cancel and cannot figure out how. This needs to be fixed immediately. I haven’t even used the app. Not even once.

    — by LindaSue Harrison 8 months ago

  • I was never told after 5 days my card was going to be charged 70. I have tried to cancel and cannot figure out how. This needs to be fixed immediately. I haven’t even used the app. Not even once.

    — by LindaSue Harrison 8 months ago

  • I don’t want your service how do I cancel

    — by Sandi Nicotera 8 months ago

  • I want to cancel subscription that I never signed up for -69.00 . Please send me a refund. Thank you.

    — by Veronica Baum 8 months ago

  • Hello I didn't confirm a subscription and canceled half way so I'm not sure why I was charged and need to cancel and get reimbursed please and thank you

    — by Samantha Mestyan 8 months ago

  • I do not use the app and it is not necessary to keep paying for something i do not use
    please cancel immediately

    — by Leslie Tyree 8 months ago

  • Refund money unauthorized payments 12.99 , 17.99 canceled subscription but still charged . Cancel and refund immediately

    — by Jontay phillips 8 months ago

  • I cancelled my subscription twice b4 I was charged twice 17.99, and 12.99 please refund and cancel my subscription I did not authorize payments app is not responding on my cell. Phone

    — by Jontay phillips 8 months ago

  • Hello, I didnt realize the subscription would be 40 dollars up front and now I am overdrawn and struggling. Please cancel and refund the subscription cost please. It still says pending on my account. Thank you very much.
    530-845-0131 is my contact phone number

    — by Angela Rennick 8 months ago

  • I have been charged 95,51$ + an extra 0.68$ + 1.40$ but I don't understand why. If I had acces to the app I would understand, but I get even get to the app because it tells me that my renewal has been revoked.

    — by Alexia 9 months ago

  • I don’t have this app anymore. I don’t have a subscription. You have tried to take money out of my account 5 times, as of today. My bank continuously declines it. This needs to STOP.

    — by Jeannie duval 9 months ago

  • I would like to talk to someone. I was trying to do the challenge and for two days I have been stuck on day one because I streamed airplay to my TV so now it won’t work or count. I should say on my days.

    — by Melissa crawford 9 months ago

  • Hi I paid for a plan on the 24th of Feb and I have no access ro my plan at all and can't login. Please can I have my user details so I can get started as money exited my account and its not fair that I can't access it.

    — by Nonsikelelo Maphosa 9 months ago

  • I thought I could do the dances by looking on my computer; however, I don't have a "Mac" computer so I cannot download the app in order to use it. Please cancel my subscription which I just now signed up for without realizing it does not work with my PC

    — by Lori Totri 10 months ago

  • Money has been taken out of my account which I have not authorised. 69.99.
    I would appreciate if this money is returned to my account as soon as possible.
    I did not agree to pay this money and I am very unhappy that it has been taken without my permission.
    Sharon

    — by Sharon Boyle 10 months ago

  • I was not aware that this is only a cell phone app. I contacted Dancebit right away and requested a cancelation and refund, as I cannot use a cell phone only app. I have received replies telling me to upgrade my OS on my phone. That was NOT was I requested. Please, please, please, cancel my subscription and refund my $50. There are SO many horrible reviews on your Facebook page, you really should pay attention. Unless this is your standard way of operating in which case, I will be seeking legal assistance.

    — by Juliana Haubrich 10 months ago

  • I'd like to cancel my Dancebit subscription, please. I'm having great trouble!

    — by joanna bordui 10 months ago

  • I did NOT know I joined .All I did was a trial and now u are charging me 41$ a MONTH ??? I have contacted my bank and credit card and have canceled my card. PLEASE REPLY and help

    — by Lauralee CRAIG 10 months ago

  • Please refund my 41.98 payment. I didn’t authorize it and don’t want it.

    — by Nancy Nygaard 10 months ago

  • I have had surgery and have not been able to use this app. Forgot I even had it until notification of charge this morning.?Please cancel

    — by Brenda 10 months ago

  • I was charged 69.99 today and I did not want this subscription. Please refund my account as soon as possible. I need that money for my bills . Thank you

    — by Tera Webb 11 months ago

  • I want out of whatever contract I’ve supposedly signed up to. And my money back!! Thank you

    — by Alvina Reimer 11 months ago

  • Hello,
    I only chose option 3 months, I did not allow automatical payments. Please cancel my subscription
    Thank you
    Safeta

    — by Safeta Cerimovic 11 months ago

  • I wish to cancel my subscription. I joined via Facebook and have been charged 79.99 on 18 Nov. I can never get the app to open I just get sent around in circles and I've had enough. I want to receive a refund as I have never been able to use the service that I have paid good money for. Please revert soonest.

    — by K Sutherland 11 months ago

  • Hi please cancel my subscription I can't afford it thank you heather white

    — by Heather white 11 months ago

  • I signed up 2 months ago and it is not allowing me to enter to the app and 2 charges of $29.99 has gone. I want refund and want to cancel subscription.

    — by Diya Joe 1 year ago

  • I am not impressed with this app and service they say you can cancel at anytime but that is not entirely true. I have been trying since 22nd May 2022 to unsubscribe & wish to be reimbursed for the over payments they keep debiting from my account. This has been going on since the date above total amount is $312.35

    — by Esther Owen 1 year ago

  • I did not sign up for your service and somehow a charge ended up on my credit card. Please help with changing that.

    — by Nancy Boyle 1 year ago

  • I'm try to cancel but I cant I'm still charge in my bank account

    — by Norma Lopez 1 year ago

  • Hi there, I signed up for Dancebit for a 3 month term. I paid 49.99. I then downloaded the app, and it's asking me to sign up , but I already did. Also, the app price was only 37.99 for the entire year. How do I get started, as I have paid . Thanks

    — by Slava Fisher 1 year ago

  • I signed up for the app however it's not allowing me to enter and it's already charged my account.

    — by Heidi Miser 1 year ago

  • I signed up for a month and u have billed me for 3 months off Instagram I now have the app and you may bill me again

    — by Jo-Ann Burdett 1 year ago

  • I need to cancel this membership

    — by Carla Louise Dowlen 1 year ago

  • My subscription was cancelled on 2 May for which i have confirmation but i was charged again this month. Please advise. Thanks.

    — by Gurdeep Bains 1 year ago

  • I applied and paid for a session with Dancebit and it still deducting from my card but I have never receive anything from your company.
    I have paid and sent message by messenger since last month October but never got a reply.
    Can you please up date me about my company and where do I see and get the benefit of what I am paying.

    Thank you

    — by Jacqueline Buri 1 year ago

  • Please refund me $43.69 I don’t want this app. Please email me to let me know this is done and that I am unsubscribed going forward. Thanks so much!

    — by Julia Collins 1 year ago

  • Plese cancel my subscription because I pay from laptop and I can’t go in my account on App from iphone.
    I have payd 39,99 dolars. Please send my money back.
    Thank you.

    — by Daniela Gray 1 year ago

  • Plese cancel my subscription because I pay from laptop and I can’t go in my account on App from iphone.

    — by Daniela Gray 1 year ago

  • I have paid for a months membership and the app won’t open. Please either sort this out or refund me.

    — by Clare Greensmith 1 year ago

  • Hello there. I am having a problem with my dance bit app and getting into a program. It is telling me to pay again which I have already paid $39.99 and I have proof of that in my bank. Please correct this so that I can use your services for the first time since I paid Thank you

    — by Deborah McKinnon 1 year ago

  • Hi I bought a one month subscription but another came out last week. I am requesting a refund please and to cancel any more payments thank you

    — by Tracey McEvoy 1 year ago

  • Please cancel subscription

    — by Joanne Lynn 1 year ago

  • I cancelled this on September 16, yet I continued to be billed for it in October and November. Please discontinue billing me and refund what your charged me.

    — by Brenda Gentry 1 year ago

  • I tried the payment option for 3 months plan.. That is 3000rs..it showed that the payment didn't get through so tried again.. But it seems my credit card was debited.. Pls help solve this urgently

    — by Tejaswini 1 year ago

  • Dancebit keeps charging me $50 every month although I unsubscribed 4 months ago. I’d like a refund for the past 4 months

    — by Caroline La Rose 1 year ago

  • I would like a refund for the funds I was charged today via credit card.

    — by Heather 1 year ago

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