Contact Dancebit Customer Service

I only signed up for 30 days. And a payment of $54.36 was withdrawn from my bank account. Please credit my account and cancel this subscription

Hello, I can not find my subscription information but have been billed for this app. How can I cancel it? I don't remember how i signed up for it.
Johanna Betz

Need shoulder surgery so unable to exercise.

Please cancel my subscription if not already cancelled.
Thankyou

I contacted you back in August regarding cancelling Dancebit and it shows under my subscriptions that it is cancelled but you continue to charge my account. My bank is ready to turn this over to their fraud department but I said I would contact you one more time. So far you have charged me eleven dollars and ninety nine cents , twenty one dollars and eighteen cents sixty cents , fifty four dollars and thirty six cents and fifty four dollars and thirty six cents . Please confirm that you will refund this money to me I do have all the approval numbers if you need them, and I am attaching a screenshot of the cancellation. image0.png

Due to a low back injury from falling down a set of stairs, I am currently unable to dance at all. Can I suspend my account until I’m back on my feet?

I would like a refund, as I cannot play the videos on my TV. I have tried many different ways to do this, and have been unsuccessful. Please acknowledge receipt of this email, and advise ASAP. Thank you.

Please cancel my subscription

For emergency reasons I was unable to use the account at all even for the 7-Day trial period I tore my achilles tendon at work and on top of that have probable covid and have been in bed sick for almost 7 days I did not even realize I needed to cancel the subscription but as you can see I did not even use the app at all could you please refund the $54 back to my account as it is put my account in the negative I would greatly appreciate it thanks for your time and consideration

I cannot cancel my subscription and i have not received aby reply on past emails

So i Want to delete my account

Please two mounth alredy you use money from my card, plesae, cancel becouse I send you masege and cancel, but you use today from my acount 51 dolars. Please cancel my card number last 4 numbee 7552

I have paid. Money was taken out of my acct but still days later no start up email!!!!!

Good afternoon, I cancelled my app for Dancebit months ago. I have noticed I am still being charged on my credit card. I do not have the app and it does not appear on subscriptions. I cannot cancel thru subscriptions since it's not there. I attempted to cancel in the app that I re-downloaded and it spins without populating. I cannot get to the page to cancel in the app. Please cancell my subscription. I stopped using it before Christmas.

I have had great problems canselling this subscription.
I haven’t even logged in to it, you could en find me as a customer, but you shure could charge me.
PLEASE! Help me cancel this, I’ve tried for a long time!!!

Hello,

I've canceled this subscription, I was changed 59.99 on my credit card on the 1st. I'd like that refunded please.
I double checked my playstore subscriptions and this is not in there and I do remember canceling it.

I subscribe Dancebit for 28 days . It was offered by facebook page. I wanted only that 28 days, now i have seen on my American express account that Dancebit London charged me on January 21 2024 and did not use . You can keep track. Could you please cancel my subscription .
I do not want to use Dancebit at all. . I would highly appriciate cancellation.
Kind regards,

Stop charging me for a service I did not sign up for. If you have an account with my name it’s fraud. My computer is broken and I don’t have your app. Remove me immediately

Good day, I recently registered for a 7 day subscription and paid. Now after the 7th day I suddenly see a huge amount of money subtracted from my credit card, which I did not subscribe for. I want to request a refund as I no longer want to be subscribed for any plan. Will appreciate your soonest response. Regards. Aneska

Please cancel my dance it subscription

Bonjour l application est incompatible avec mon tel et mon ordinateur. Comment faire?

Bonjour, mon ordinateur et mon portable n est pas compatible avec votre logiciel. J ap payé 17 euros pour rien.

You guys charged me like $45 or something around there for a subscription that i never signed up for. The only thing i signed up for was the 30 day subscription that was $21. I would really appreciate it if you could refund my money back. I’ve been trying to figure out how to contact you guys about this for weeks. Thank you

Bonjour,
Je vous adresse ce mail un peu inquiète de constater le prélèvement d’un abonnement (Dancebit) qui se dit inactif depuis le 14/12/23.
Ainsi, je me demande comment il est possible qu’on me prélève encore en janvier.
Aussi, j’exige dans un premier temps l’arrêt immédiat du paiement de cet abonnement que j’ai résilié justement quelques jours après la souscription.
Ainsi, j’aimerais aussi être remboursée du paiement de 25.79€ en janvier dont je ne suis pas l’auteure sans quoi je me verrais contrainte de faire intervenir les forces de l’ordre.
Cordialement,
Cassandra REAU

I am confident that I canceled my subscription last month, but I saw a charge on my bank account from the app. I did not intend to renew it and want to know how to get my money back.

I payed for a month on the second of January ,l haven't got an email so l can get in and start l checked my account landl have payed

Quiero que me den de baja pues no estoy usando esta aplicación.

I have tried canceling my subscription and get a refund and no one is helping me. I have tried on the app and through google play!!

Please cancel my subscription and account. I would like the last payment returned to my bank account. As you have made it extremely difficult for me to cancel this request, the steps you advise do not exist, very disappointed! Please email me to confirm my request has been completed.

I would like to cancel my subscription, effective immediately.
November 30, 2023

Hi Customer support, John from your contacter app has advised me to email you regarding my concern. I have been experiencing back pains since i started trying the dances.... reason why i did not complete the 3 day free trial. i have sever scoliosis and my PT advised me to do my scoliosis exercises for now until my back surgery is rescheduled. i was supposed to have it done on 10/11 but due to unforseen circumstance, i had to cancel it. I would appreciate a refund please. I do not think i can get back to it in the near future. Thanks.

Please cancel my subscrition for Dancebit app

Please cancel my subscrition for Dancebit app

I would like to unsubscribe my account. Would you please help me with this ? I couldn’t sort it out with apple store

I would like to cancel Dancebit subscription asap please. I don’t use it.

I canceled my subscription and you all still took money out of my account. 42.43

Yes I canceled my subscription and you all keep taking money out of my account

Hello, I want to stop my subscription but the link you send me doesn't work.
You keep sending me the same email.
Could you please cancel it ?
Thank you

Dear Sir Madam,
I subscribe Dancebit for 28 days . It was offered by facebook page. I wanted only that 28 days, now i have seen on my American express account that Dancebit London charged me 39.98 USD on October 5th . Even in September i did not use . You can keep track. Could you please cancel my subscription .
I do not want to use Dancebit at all. I am also supposed to get this money from 5th October back. I would highly appriciate cancellation.
Kind regards,
Lidija Sakic

Please cancel my subscription to dancebit. I am injured and cannot use the app. I’ve tried repeatedly to cancel the subscription and cannot do it.

Hi. Please cancel my subscription asap. The app doesn’t work at all since the update. Thank you.

I signed up for this then downloaded the app, but the app picked up my other email address and I can’t sign out of the app to put in the email address I signed up with. How can I access my account?

I’m
Needing to request a refund please I have contacted Apple App Store and there’s no app downloaded to my device and there’s no subscription’s associated w my account can someone please help me I live day to day ck to check I’m a single month w two kids and we do good to survive w out all the extra things randomly taken my hard earned money I’m freaking out bc I have my electric bill coming out and now I have no money bc this was pulled from my acc w out any knowledge of what this is . Apple suggested I contact you guys please please help me

I just paid for 3 months and when I open there is no login and it keeps requesting payments . Can you help so I don't have to cancel.

Mgns470@redacted
Ty

Hello,
After an advertising on Snapchat, I registered myself for one month (name "Cat"), I gave my number of credit card. But after I was disconnected and I didn't receive my program by email, no emails at all. Could you send me my mail with access to the programme please ?
Thanks in advance,
Best regards,
Catherine

Hello,
I canceled my account last month but was charged today for the monthly subscription. Can someone please help me look into this? I would like a refund if I previously canceled my account. Thank you in advance!

Good morning my name is Kristy Green. I canceled this app through my iPhone a few months ago as you can see I never even use the app I’m still being charged if we can please make this right and remove my banking information from your system. I am no longer interested in your app. I never even used it, I have emailed you three times and no response. Please respond promptly to reassure me that my subscription is officially canceled as it should’ve been when I canceled it through my iPhone.

I have many times to cancel unable to get info or cancelation confirmation

Need to cancel have tried many times

I didn't use the app not even once. I need my money back asap please.

I want to cancel my my subscription to DanceBit because I found a more effective and efficient app to help me lose weight.

No quiero seguir con la suscripción con ustedes

Please cancel my subscription as I have not been using it, too busy with work and I see the payments coming out of my account have increased without my knowledge.
Thank you
Christine Ross

I would like to cancel my Dancebit subscription from my credit card.

I would like my subscription canceled. It is too expensive and outside of my budget. Please do not bill for this subscription anymore - cancel immediately.

I just Uploaded this app today trying to figure out how to cancel this.
I have been charged and this app has never been used? I would like to cancel this subscription and please be refunded as this was never a used product.
Thank you
Sherri Cantwell

I want to cancel! I am not schapman761@gmail, I’m schapman11@hotmail and I’m not being heard!

I have tried FOR MONTHS with emails, phone calls and thru the application to cancel the dancebit subscription! I want my money returned and this cancelled once and for all this is ridiculous!!!!!

I have tried FOR MONTHS with emails, phone calls and thru the application to cancel the dancebit subscription! I want my money returned and this cancelled once and for all this is ridiculous!!!!!

I have been trying for MONTHS to cancel the dancebit on my app!!!!!!!!!!

I do not want this app. They charged me sixty nine dollars out of my account without my permission today and I want that Money back in my account and I want that whole account use it and it's not right that they charge me

Please cancel my subscription and all payments

I went to my bank today and a payment from Dance Bit.com was taken out of my account yet when I go to your web site to login days I don't have account. Which I thought was correct as I do not use this site so can we please cancel my subscription again and stop all payments immediately

I canceled my membership but I’m still getting charged for it

Dears, I didn’t use this app at all, and I couldn’t find a way to cancel subscription. Today I was charged again. I won’t be using it. Can money be refunded?

Hello Team,

I would like to get my money back for the subscription, I bought 3 months of Dancebit only yesterday and it does not work, I cannot even login. Please refund my money, I would appreciate it.

Kind regards,
Karolina ( Kika)

I would like to cancel my subscription immediately. I have not been using it and will not be able to use it in the near future.

Cancel subscription, never received anything from you, no info at all refund my money

Cancel subscription, never received anything from you, no info at all refund my money

Dancebit keeps taking money. I’ve never used the app. I download it. Never even used it. Canceled and deleted it. I cannot afford it. Please help

Please help. Dancebit keeps taking money. I’ve never used it. I cannot afford this.

I never used the app. I downloaded it and I think it signed me up for a “free trial” immediately. I canceled within a week and deleted the app. This was months and months ago. It continues to take $8 and change every chance it can. I keep my apple wallet locked so it would not be able to take money. But if I need to make a purchase I have to unlock it. It the time I had it unlocked this week, mere hours it took 2 payments! 2! I don’t have a lot of money. I’m a single mom. I’ve NEVER once used the app. Please help. I cannot afford this. I need it to stop taking my money

Was charged $70 and never used the app never agreed to a subscription. I NEED MY REFUND

Cancel and refund

I need to cancel and refund my money

I canceled this 1 week free subscription and I have just been charged £56.50 and this is a fraudulent transaction as I cancels this and I am going to contact my bank.

I canceled this 1 week free subscription and I have just been charged £56.50 and this is a frugelent transaction as I cancels this and I am going to contact my bank

i was changed even tho i had cancelled it and deleted my account and it still changed me!

I was also charged an overdraft fee of $15 because this was taken out of my account without the money being there.

I just checked my bank account and I was charged over $70 for something I haven't used nor ever signed up for. I would like my money refunded in full and any account in my name cancelled.

I have two charges on my account that I did not authorize. Please cancel my subscription and refund my money

I'd like to cancel my subscription I have not used it yet and I don't think I will be able to right now with my schedule the way it is

cancel the subscription, this is my 3rd time asking.

I was never told after 5 days my card was going to be charged 70. I have tried to cancel and cannot figure out how. This needs to be fixed immediately. I haven’t even used the app. Not even once.

I was never told after 5 days my card was going to be charged 70. I have tried to cancel and cannot figure out how. This needs to be fixed immediately. I haven’t even used the app. Not even once.

I don’t want your service how do I cancel

I want to cancel subscription that I never signed up for -69.00 . Please send me a refund. Thank you.

Hello I didn't confirm a subscription and canceled half way so I'm not sure why I was charged and need to cancel and get reimbursed please and thank you

I do not use the app and it is not necessary to keep paying for something i do not use
please cancel immediately

Refund money unauthorized payments 12.99 , 17.99 canceled subscription but still charged . Cancel and refund immediately

I cancelled my subscription twice b4 I was charged twice 17.99, and 12.99 please refund and cancel my subscription I did not authorize payments app is not responding on my cell. Phone

Hello, I didnt realize the subscription would be 40 dollars up front and now I am overdrawn and struggling. Please cancel and refund the subscription cost please. It still says pending on my account. Thank you very much.
530-845-0131 is my contact phone number

I have been charged 95,51$ + an extra 0.68$ + 1.40$ but I don't understand why. If I had acces to the app I would understand, but I get even get to the app because it tells me that my renewal has been revoked.

I don’t have this app anymore. I don’t have a subscription. You have tried to take money out of my account 5 times, as of today. My bank continuously declines it. This needs to STOP.

I would like to talk to someone. I was trying to do the challenge and for two days I have been stuck on day one because I streamed airplay to my TV so now it won’t work or count. I should say on my days.

Hi I paid for a plan on the 24th of Feb and I have no access ro my plan at all and can't login. Please can I have my user details so I can get started as money exited my account and its not fair that I can't access it.

I thought I could do the dances by looking on my computer; however, I don't have a "Mac" computer so I cannot download the app in order to use it. Please cancel my subscription which I just now signed up for without realizing it does not work with my PC

Money has been taken out of my account which I have not authorised. 69.99.
I would appreciate if this money is returned to my account as soon as possible.
I did not agree to pay this money and I am very unhappy that it has been taken without my permission.
Sharon

I was not aware that this is only a cell phone app. I contacted Dancebit right away and requested a cancelation and refund, as I cannot use a cell phone only app. I have received replies telling me to upgrade my OS on my phone. That was NOT was I requested. Please, please, please, cancel my subscription and refund my $50. There are SO many horrible reviews on your Facebook page, you really should pay attention. Unless this is your standard way of operating in which case, I will be seeking legal assistance.

I'd like to cancel my Dancebit subscription, please. I'm having great trouble!

I did NOT know I joined .All I did was a trial and now u are charging me 41$ a MONTH ??? I have contacted my bank and credit card and have canceled my card. PLEASE REPLY and help