Contact Luvly Customer Service

Please cancel my subscription

Please cancel subscription Immediately!!!

I have a yearly subscription that I paid 49 for, but I keep being charged 63.57 additionaly. Please cancel the extra subscription and keep the yearly one.

I need to cancel the subscription. Tried contacting you through e-mail multiple times - no redponse.

Hello,
I would like to cancel my subscription to Luvly face yoga. I cannot access it from my apple account and am emailing you to cancel it.
I was charged €35 today 25/2/24 to my account and am unable to access any thing from the app. Please can you refund this sim and cancel any future fees as I want to unsubscribe.
Thank you.

Hi there, I have tried for quite some time to cancel this subscription without luck. Can someone please help me do this? A refund for the past 2 months would make such a huge difference in my life right now. I never used the free trial and somehow don’t even have the app downloaded so I don’t know how to cancel this… please help

Jenna

Want to cancel my service with you

I cannot access the link to download the app. It just stops or pauses after "Continue" button

Hi,

I already sent an email to unsubscribe my membership on 3/2/24. The link in the email I've got in return does not work.
My ordernumber is: A3871F16-0001

Can you unsubscribe my membership, so that i don't have to pay for next month.

Thank you!

Nikki De Bie

Good aternoon. I would like to cacel my subscription. Would you help me?

Hi, I bought the membership, but I can't login into the app. I stuck on the create account step. The button continoue does not work.

I need to cancel my subscription but I don’t even have a luvly account. I subscribed via instagram but I don’t know what luvly account is instagram on. Please advise asap.

I would like to make sure I am not billed or receive a full refund. I chose the 7 day plan when filling out the questionnaire. Downloaded the app this morning and have not been able to even get the app to open once. I want my money back if the charge has already gone through.

Good day! I took out a one month subscription in December and now I see that you have taken funds out of my bank account in January. I did not give permission to extend my contract. I want to be refunded as soon as possible. This is not what I signed up for!

hello,
i request for a subscription cancellation please. im not seeing the payment in playstore in androind or in paypal - please send me confirmation email of cancellation.

Hi,
I cancelled my subscription but had €42 withdrawn from my account this morning. I have contacted my bank to put a block on this as I do not want to subscribe further. Can you please reimburse me for the unexpected withdrawal.
Kind regards,
Marie

Hello, I have written to you about the cancellation of my subscription, but you still have not done it and are still taking money from my account. I am not using this app so please cancel the subscription and contact me about it or I will be forced to contact the police.

I want to cancel my subscription as I did not like the app

Dear Sir/Madam
I signed up for one month only. I never extended my contract or gave permission to extend my contract. A subscription cost has gone off my account on 20 January. Please cancel this subscription and refund me as soon as possible.
Thanks
Lorna Lloyd
South Africa
+27 82 456 5558

Por favor cancele mi suscripción mensual a Luvly, no pienso continuar usándola,

The app on my phone has frozen, tried to restart app, tried to restart phone, nothing changes. I just get the welcome menu Good afternoon gorgeous. And it doesnt continue. All after two days of trying it. What is there to do?Unsubscribe?

I have a payment pending and I’m not wanting to continue or I haven’t even used this app. PayPal hasn’t got any on going automatic payments nor does my iPhone have any evidence of this subscription. Please stop thus payment and any further payments.

I want to cancel my subscription.

GOOD DAY. I have just subscribed for 3 months to Luvly. I would like the automatic renewal after this 3 months period to be cancelled. Can you please let me know how to do this or confirm that you have done it? IE. I will use the App for the 3 moths I paid for but I do not want an automatic renewal.
Thanks a lot

I want to cancel my subscription. Thanks

Dear Luvly team;

Order date : 26 November 2023
Order no. 171DD689-0002


I just noted in my credit card account that you have charged the monthly subscription fee for the Face Yoga application . (


I was on the trial period, but unfortunately due to some 

health and family issues , was not able to try out the application. Nor will I be able to find the time to continue ...   :(

Thus I would highly appreciate if you could refund the monthly fee.


If not possible , please cancel my subscription ... (I tried to cancel on Google Play wifhout any success. )


Thanks in advance for your understanding and warm best regards.


Hülya Öğüt

I do not wish to subscribe to Luvly

I want to cancel my subscription immediately. You withdrew too much money from my account and I don't have the money to pay it. If you withdraw money again, I will report you. Because I couldn't cancel my subscription.

Hello, I would like to cancel my subscription immediately. I followed the steps in order to try to unsubscribe from my google play store account but the luvly app subscription is not appeared to be there. My bank account continues to be billed by your app, with different amounts of money each time, and I cannot find a solution. The last amount was more than 34 euros although my initial choice was a weekly change.
Please inform me as soon as possible on how can I proceed.

Best,
Alexandra

I signed up for this app and. never used it. .So i went to get rid of it and it wasn't there. So i didnt think anything about it until you charged me again. It;s not fair to not put it visible in our phone how to delete this app. You need to refund me and delete this from my phone.

Please cancel my account.

I want to refund my money..the app is not working for me. I purchased today but its not working for me so kindly send my money. Thank you

I have a charge in my credit card that is not due, since I don't have a subscription on Luvly App. There is no subscription on my Setting Account to be cancel, but I was charge in 39 dollars this month. I'd like to cancel it immediately to avoid anu other charges that are not due.

I have cancelled my subscription and yet, every month they deduct money off my account. Please stop this account for good and refund R991 deducted on 27/11/2023

Facetory

I am not able to use the services, but I get charged quarterly. Please close my account and stop charging me. I am extremly upset.

Hello,

I hope this email finds you well. I had downloaded the facetory app as it showed me there will be a trial for about a week or three days. I did not realize I would get charged. My card has got charged for a year’s subscription of $45.19. I would kindly request a refund to my account as soon as possible.

Hope to hear back from you soon.

Hi there, I bought your app 3 days ago, and the 28-day programme doesn’t work well. Yesterday only 4 of the 8 exercise videos worked, and today it was even worse: only 2 were playing. The other ones kept loading and loading, but in the end they never did. It was definitely not a connection problem, because I was getting WhatsApps and messages via Messenger, and I could surf ok. Please let me know what to do, or give me my money back. I can provide you with screenshots, if you want. Thanks, Ana

I just tried to send a message but it doesn't look like it was sent, so trying again. Yesterday I brought a 3 month premium membership for $54.99, when I went and checked this in my settings, I saw a premium subscription for 12 months also for $54.99 so I upgraded to this, before confirming the upgrade I got a message which said any credit from another subscription would be credited, so I confirmed but now see I have been charged twice for this subscription and the three months is at the same time as the 12 month one, so I should be refunded $54.99. Also whilst I can use the 28 day programme easily, when I try and use the Target Area Exercises, only the first exercise loads, then it gets stuck and I get the message the internet connection is an issue, but my internet is not an issue for the 28 day programme, nor an issue for anything else, plus my internet strength is strong. Am I suppose to have access to these Target Area Exercises as well on a premium subscription? Please come back to me as soon as possible, thanks.

I have written to you several times and would like the issues fixed (exercises not loading) or would like a refund. I would appreciate hearing from you. Thanks

The app is not loading after the second exercise. I would love it if there is a fix for this. Otherwise I'd like a refund. Thanks!

Just purchased this app yesterday and having a problem with exercises loading stating that there is a problem with the internet connection. No problem with internet with other apps, etc. I've been fooling with it for a couple of days with no progress.

i cannot cancel my subscription. please fix it. i cannot afford to pay it.

Dear,

I subscribed myself to your app for a year of premium acces (I paid €15,99 for a year).
However, when using the app, I still have limited access to almost everything. How’s that possible? And how can that be fixed? I really want to use this app a lot and see ALL of the exercises.

Thank you for coming back to me ASAP.