Published by HarmonyBit on Jan 16, 2024

Report an issue with Luvly.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Luvly: Face Yoga & Exercise?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HarmonyBit to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Luvly: Face Yoga & Exercise image 1 contact Luvly: Face Yoga & Exercise image 2

Luvly Customer Insights

1. Save yourself, I couldn't save myself.I like the idea, face yoga definitely works, but the videos are way too reliant on AI and the explanations of the exercises is not always easy to understand (they say things like massage the occyposis with one hand while maintaining pressure with the phalanges of the opposite hand 🤔) some of the early ones are very easy to follow but I lost interest when trying to follow exercises round the back of the head.

2. There are several free face yoga videos out there, however, I chose to try this app to remind me to do it daily & add variety.Overall have been likely the daily exercises.

3. too expensive for videos you can find for free on youtube.I love the exercises and have been documenting the differences I have seen.

4. Android is missing a lot of features including new content that they promote on their social accounts and the daily course that's tailored to you doesn't count towards the point system - only the face fitness challenge doesDeceiving.

5. The problem wasn't resolved but I just reinstalled the app and started over...so we will see what happens! Original: I signed up for 3 months and it's been stuck on day 3 for 3 days and nobody is responding to my emails for help.

6. There is nowhere to close out or to skip for truly free content.I've done two sessions so far and I can feel my face relaxing already.

7. I've been emailing back and forth with their customer service but my problem hasn't been resolved and I still can't use the app.

8. I particularly hold it in my cheeks and jaw and these exercises feel as if they are releasing a year worth of tension.

9. There is nothing available here that you can't find on Pinterest for free and I'm not really all that comfortable following along with someone with their fingers in their mouth.

10. The automated voice is annoying, the notifications are frequent and nonsensical.I love that a real person shows you the excercises.

11. I FEEL LIKE I GOT SCAMMEDI can't use the app as it keeps asking me to engage in a new purchase for one of their features and there's no way to skip it.

Steps to Troubleshoot & Fix Luvly Issues

1. Fix Luvly Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Luvly: Restarting the app will resolve most errors.
  2. Update the Luvly App. Here is how:
    1. On Android goto PlayStore » Search for "Luvly" » Open Luvly: Face Yoga & Exercise » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luvly » click "UPDATE".
  3. Clear Luvly: Face Yoga & Exercise app cache: Clearing cached data will force your app to retrieve the latest data directly from Luvly servers.
    1. On Android, goto Settings » Apps » Select "Luvly: Face Yoga & Exercise" » click Storage » click "Clear Cache".
  4. Check Luvly app permissions. If any of these permissions required to use your device's features are disenabled, Luvly might not work.
  5. Uninstall and reinstall Luvly. If nothing else has worked, completely uninstall Luvly then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Luvly not working


2. Fix Luvly Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Luvly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Luvly not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Luvly may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, I bought the membership, but I can't login into the app. I stuck on the create account step. The button continoue does not work.

    — by weronika 6 days ago

  • I need to cancel my subscription but I don’t even have a luvly account. I subscribed via instagram but I don’t know what luvly account is instagram on. Please advise asap.

    — by Aery Suan 1 week ago

  • I would like to make sure I am not billed or receive a full refund. I chose the 7 day plan when filling out the questionnaire. Downloaded the app this morning and have not been able to even get the app to open once. I want my money back if the charge has already gone through.

    — by Christina 3 weeks ago

  • Good day! I took out a one month subscription in December and now I see that you have taken funds out of my bank account in January. I did not give permission to extend my contract. I want to be refunded as soon as possible. This is not what I signed up for!

    — by Lorna Lloyd 3 weeks ago

  • hello,
    i request for a subscription cancellation please. im not seeing the payment in playstore in androind or in paypal - please send me confirmation email of cancellation.

    — by heeba tannus 3 weeks ago

  • Hi,
    I cancelled my subscription but had €42 withdrawn from my account this morning. I have contacted my bank to put a block on this as I do not want to subscribe further. Can you please reimburse me for the unexpected withdrawal.
    Kind regards,
    Marie

    — by Marie Motherway 3 weeks ago

  • Hello, I have written to you about the cancellation of my subscription, but you still have not done it and are still taking money from my account. I am not using this app so please cancel the subscription and contact me about it or I will be forced to contact the police.

    — by Wioletta Karkucińska 3 weeks ago

  • I want to cancel my subscription as I did not like the app

    — by Emma 3 weeks ago

  • Dear Sir/Madam
    I signed up for one month only. I never extended my contract or gave permission to extend my contract. A subscription cost has gone off my account on 20 January. Please cancel this subscription and refund me as soon as possible.
    Thanks
    Lorna Lloyd
    South Africa
    +27 82 456 5558

    — by Lorna Lloyd 4 weeks ago

  • Por favor cancele mi suscripción mensual a Luvly, no pienso continuar usándola,

    — by MARTIN MARIO VALENZUELA ROCHA 4 weeks ago

  • The app on my phone has frozen, tried to restart app, tried to restart phone, nothing changes. I just get the welcome menu Good afternoon gorgeous. And it doesnt continue. All after two days of trying it. What is there to do?Unsubscribe?

    — by Laura Visu-Petra 4 weeks ago

  • I have a payment pending and I’m not wanting to continue or I haven’t even used this app. PayPal hasn’t got any on going automatic payments nor does my iPhone have any evidence of this subscription. Please stop thus payment and any further payments.

    — by Amanda williams 1 month ago

  • I want to cancel my subscription.

    — by Mariangela Ceriati 1 month ago

  • GOOD DAY. I have just subscribed for 3 months to Luvly. I would like the automatic renewal after this 3 months period to be cancelled. Can you please let me know how to do this or confirm that you have done it? IE. I will use the App for the 3 moths I paid for but I do not want an automatic renewal.
    Thanks a lot

    — by Geraldine van de Graaf 1 month ago

  • I want to cancel my subscription. Thanks

    — by Dana Coleman 1 month ago

  • Dear Luvly team;

    Order date : 26 November 2023
    Order no. 171DD689-0002


    I just noted in my credit card account that you have charged the monthly subscription fee for the Face Yoga application . (


    I was on the trial period, but unfortunately due to some 

    health and family issues , was not able to try out the application. Nor will I be able to find the time to continue ...   :(

    Thus I would highly appreciate if you could refund the monthly fee.


    If not possible , please cancel my subscription ... (I tried to cancel on Google Play wifhout any success. )


    Thanks in advance for your understanding and warm best regards.


    Hülya Öğüt

    — by Hülya 1 month ago

  • I do not wish to subscribe to Luvly

    — by Sara Scullin 1 month ago

  • I want to cancel my subscription immediately. You withdrew too much money from my account and I don't have the money to pay it. If you withdraw money again, I will report you. Because I couldn't cancel my subscription.

    — by Nurgun 1 month ago

  • Hello, I would like to cancel my subscription immediately. I followed the steps in order to try to unsubscribe from my google play store account but the luvly app subscription is not appeared to be there. My bank account continues to be billed by your app, with different amounts of money each time, and I cannot find a solution. The last amount was more than 34 euros although my initial choice was a weekly change.
    Please inform me as soon as possible on how can I proceed.

    Best,
    Alexandra

    — by Alexandra Tsotanidou 2 months ago

  • I signed up for this app and. never used it. .So i went to get rid of it and it wasn't there. So i didnt think anything about it until you charged me again. It;s not fair to not put it visible in our phone how to delete this app. You need to refund me and delete this from my phone.

    — by Sherry Muldoon 2 months ago

  • Please cancel my account.

    — by Jaime Liburdi 2 months ago

  • I want to refund my money..the app is not working for me. I purchased today but its not working for me so kindly send my money. Thank you

    — by Frewini Zemhret 3 months ago

  • I have a charge in my credit card that is not due, since I don't have a subscription on Luvly App. There is no subscription on my Setting Account to be cancel, but I was charge in 39 dollars this month. I'd like to cancel it immediately to avoid anu other charges that are not due.

    — by Andrea 3 months ago

  • I have cancelled my subscription and yet, every month they deduct money off my account. Please stop this account for good and refund R991 deducted on 27/11/2023

    — by Melissa Cameorn 3 months ago

  • Facetory

    — by Luna Doan 1 year ago

  • I am not able to use the services, but I get charged quarterly. Please close my account and stop charging me. I am extremly upset.

    — by SILVA HAKOBYAN 1 year ago

  • Hello,

    I hope this email finds you well. I had downloaded the facetory app as it showed me there will be a trial for about a week or three days. I did not realize I would get charged. My card has got charged for a year’s subscription of $45.19. I would kindly request a refund to my account as soon as possible.

    Hope to hear back from you soon.

    — by Malika 1 year ago

  • Hi there, I bought your app 3 days ago, and the 28-day programme doesn’t work well. Yesterday only 4 of the 8 exercise videos worked, and today it was even worse: only 2 were playing. The other ones kept loading and loading, but in the end they never did. It was definitely not a connection problem, because I was getting WhatsApps and messages via Messenger, and I could surf ok. Please let me know what to do, or give me my money back. I can provide you with screenshots, if you want. Thanks, Ana

    — by Ana 3 years ago

  • I just tried to send a message but it doesn't look like it was sent, so trying again. Yesterday I brought a 3 month premium membership for $54.99, when I went and checked this in my settings, I saw a premium subscription for 12 months also for $54.99 so I upgraded to this, before confirming the upgrade I got a message which said any credit from another subscription would be credited, so I confirmed but now see I have been charged twice for this subscription and the three months is at the same time as the 12 month one, so I should be refunded $54.99. Also whilst I can use the 28 day programme easily, when I try and use the Target Area Exercises, only the first exercise loads, then it gets stuck and I get the message the internet connection is an issue, but my internet is not an issue for the 28 day programme, nor an issue for anything else, plus my internet strength is strong. Am I suppose to have access to these Target Area Exercises as well on a premium subscription? Please come back to me as soon as possible, thanks.

    — by Tania Yorwarth 3 years ago

  • I have written to you several times and would like the issues fixed (exercises not loading) or would like a refund. I would appreciate hearing from you. Thanks

    — by Nancy Harbour 3 years ago

  • The app is not loading after the second exercise. I would love it if there is a fix for this. Otherwise I'd like a refund. Thanks!

    — by Nancy Harbour 3 years ago

  • Just purchased this app yesterday and having a problem with exercises loading stating that there is a problem with the internet connection. No problem with internet with other apps, etc. I've been fooling with it for a couple of days with no progress.

    — by Nancy Harbour 3 years ago

  • i cannot cancel my subscription. please fix it. i cannot afford to pay it.

    — by zeynep 3 years ago

  • Dear,

    I subscribed myself to your app for a year of premium acces (I paid €15,99 for a year).
    However, when using the app, I still have limited access to almost everything. How’s that possible? And how can that be fixed? I really want to use this app a lot and see ALL of the exercises.

    Thank you for coming back to me ASAP.

    — by Lucie Smets 3 years ago

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