Contact bmobile Top-up Customer Service

Why should I report an Issue with bmobile Top-up?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Powered by eTopUpOnline.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download the Official Partner Top-Up App by eTopUp Online for bmobile Trinidad and Tobago prepaid mobile phones – the fastest, easiest, and the most convenient way to recharge your phone! bmobile Customers –  Buy credit for your own phone in Trinidad & Tobago or while traveling overseas.  Friends or Family in the USA, Canada, UK or anywhere else in the world – Add the credits to your loved ones’ bmobile prepaid phones in Trinidad without paying any foreign transaction fees. •             Send From Anywhere – Send bmobile airtime to your friends and family from anywhere in the world. •             Top Up Your bmobile Phone – Buy credit for your own bmobile prepaid phone. •             No Fees – No processing fees or bank charges. •             Exclusive Promotions – Free bonus minutes and data (when applicable). •             Multiple Payment Options – Pay with Visa, Mastercard, Amex or PayPal. •             Easy Registration – Quickly sign up with email, Facebook, or Google logins. •             Auto-Top Up – Set up a recurring top up for hassle-free recurring transactions. •             Single Login – Use your same account on the bmobile website and the Top-Up App. •             Quickly Repeat Your Last Top Up - Single touch "Repeat Top Up" option lets you send to the same phone number with the same amount instantly.

1. Alerts appear on my phone, but no message can be seen.Simple and effective ...and u have the repeat transactions to get the top up faster ... And they even covering the credit card numbers, leaving just the last four .. u just have to put in the three digit codeExtremely quick, efficient and very user friendly.

2. E.g. if I want to get a top up for $215, I'd have to take a top up valued at $270 when a $215 would have cost $241.88. Other than that it's good.Great experience until my credit card expired.

3. However there should be the full list of plan options and the money options should start from the $20 card or one should be allowed to enter a figure of their own choosing.I really wanted to like this app because there is so much potential but unfortunately that is not the case.

4. Top-up is immediate, and notification of the top-up almost instantaneous.Need an upgrade to pay a specific amount in top up vs only being subject to preset figures .. other than that.

5. Safety features should be added seeing that credit card info is stored in App.

6. Back to grocery line, I suppose.Easy to use, but being charged a text to verify a top-up is bad business.

7. There is no option to remove it, and when I add the same card with the new expiration date as a new card, the payment is still rejected.

8. Contacted support who started to ask for last 4 digits, email address, phone, etc.

9. I would suggest that bmobile make it available to their customers even without data and allow smaller top up values e.g. $10, $15, $20.

10. I don't understand the difference in features here when we both downloaded the same app.App works well and does what it's intended for.

11. They should also allow you to enter the top up amount you want.

1. Fix bmobile Top-up Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart bmobile Top-up: Restarting the app will resolve most errors.
2. Update the bmobile Top-up App. Here is how:
   1. On Android goto PlayStore » Search for "bmobile Top-up" » Open bmobile Top-up » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bmobile Top-up » click "UPDATE".
3. Clear bmobile Top-up app cache: Clearing cached data will force your app to retrieve the latest data directly from bmobile Top-up servers.
   1. On Android, goto Settings » Apps » Select "bmobile Top-up" » click Storage » click "Clear Cache".
4. Check bmobile Top-up app permissions. If any of these permissions required to use your device's features are disenabled, bmobile Top-up might not work.
5. Uninstall and reinstall bmobile Top-up. If nothing else has worked, completely uninstall bmobile Top-up then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing bmobile Top-up not working

2. Fix bmobile Top-up Server issues & Internet Connection

1. Check network connection: An unstable Internet will make bmobile Top-up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to bmobile Top-up not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, bmobile Top-up may not be able to connect to the Internet when running in the background.