Contact Equate Heart Health Customer Service

Why should I report an Issue with Equate Heart Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FKA Brands to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Equate™ Heart Health app takes away the struggles of logging blood pressure readings, offering simple, straightforward tracking.

2. If you’ve recently been diagnosed with high or low blood pressure, it can be a real challenge trying to get your numbers back where they need to be.

3. You’ve got important work to do for your health.

4. It also makes syncing your readings over Bluetooth to your phone or mobile device smooth and effortless with no need to pair devices. • Detailed dashboard with filtering allows you to customize your profile so you can monitor your readings through easy-to-decipher charts and information. • Set reminders to take your blood pressure readings so you can stay accountable and track results. • Easily share your blood pressure measurements with your doctor or, loved one, or whomever you chose. • For use with Equate™ Premium Upper Arm Blood Pressure Monitor.

1. Error reporting in this app needs to be revised to make it easier to troubleshoot.Bluetooth would not sync for many minutes because I chose to deny location which is required to work with bluetooth! it is as difficult to change readings for the other person on the phone.

2. Fix the directions to say you have to have wifi turned on on your phone and you must use location before it will sync with the machine.The app no longer syncs with Bluetooth the last couple of days.

3. Save yourself, time money and frustration, don't bother with the app or the blood pressure monitor.This app will not connect to the Equate BP monitor via "Bluetooth" if any other wireless device (i.e. a "smart watch, or ear buds, etc.") is already connected.

4. Not being able to add 2nd user has been issue since Jan 2019! Fix it! Keep it simple, let me sync Bluetooth myself and select readings to sync.

5. I'm giving it 4 stars simply because, the Equate monitor's: 'Data Transmission Error: Error 4' was not informative enough, nor intuitive enough to point to the actual problem, which was the phone's Bluetooth connection.

6. No need for location requirement unless you are capturing personal data.The app does not sync to the device.

7. I have found the best way to sync my monitor to my app is to NOT open the app until the monitor has my results then open the app and it sync's perfectly 99% of the time without a problem .

8. The person that had it before me never used the sync or Bluetooth feature so she didn't know.

9. To get the 2nd user info from the device I had to change user on the device and then press the Bluetooth button to add the 2nd user info into the app.

10. ... And more... Anyway, just few fix and it could be a 3 - 4 stars app... Let's seeI was given this item as a gift because I have ADHD and this has Bluetooth capabilities which makes my life easier when I need to look back on my blood pressure because of the medication I am taking.

11. Useless if it doesn't work most of time.After installing this app onto my phone I opted to not share location.

1. Fix Equate Heart Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Equate Heart Health: Restarting the app will resolve most errors.
2. Update the Equate Heart Health App. Here is how:
   1. On Android goto PlayStore » Search for "Equate Heart Health" » Open Equate Heart Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Equate Heart Health » click "UPDATE".
3. Clear Equate Heart Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Equate Heart Health servers.
   1. On Android, goto Settings » Apps » Select "Equate Heart Health" » click Storage » click "Clear Cache".
4. Check Equate Heart Health app permissions. If any of these permissions required to use your device's features are disenabled, Equate Heart Health might not work.
5. Uninstall and reinstall Equate Heart Health. If nothing else has worked, completely uninstall Equate Heart Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Equate Heart Health not working

2. Fix Equate Heart Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Equate Heart Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Equate Heart Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Equate Heart Health may not be able to connect to the Internet when running in the background.