Contact Fertility, Ovulation App & Pre Customer Service

Why should I report an Issue with Fertility, Ovulation App & Pre?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ElaWoman - Period Tracker & Ovulation Calendar App to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app doesn't even remember I used Pregnancy Mode.I love ela, it makes tracking your cycle and ovulation so easy! you have access to fertility specialists, as well as neonatal meal plans personally designed for you! My favorite thing about ela is the amazing, supportive community of like minded women also on their ttc journey! The only thing i would change, it would be alot better if it had more options in the health log, for example, i wish it let you log your moods like, happy, emotional, irritable and so on and so fourth also it needs to add more physical symptoms, such as nauseous, bloated etc basically the health log is the only thing that needs improvement, it needs more options.I used this app for 3 years, and it was very useful.

2. No customer service! If you wish to contact them, they first collect too much of your data and personal information, and about device you are using, before they help you with anything, and that's just to give a response to a simple question.. Also, the projected periods in upcoming months are totally messed up! For some reason app shows 2 periods in 1 coming month.. I tried to fix it, but app doesn't let you do it.

3. Three years of detailed tracking is lost!!! I needed this app to find out when to expect my cycle or whether I am pregnant! Looking for another app!I just paid for ela gold and now it won't even let me sign back in to view it.

4. I am still searching the way to cancel it! The only thing possible would be to cancel my credit card with all the inconveniences which that bring, since I am not using the credit card only for Ella app of course.*Edit: still not able to get in.

5. Unable to sign in! I've used this app since 2017 to track my cycle and ovulation.

6. It worked pretty well until today, when I got logged off, all data seems to be gone and even after logging back in, no data is saved - everything I had entered for over 7 months.

7. Since giving birth my period has been inconsistent, the app wont let me adjust my cycle or, you know, "track my cycle" accurately.

8. Honestly it's not worth it, I also use Ovia which I like much better.Never get inside of the Gold membership! You don't get the way out! In the app there you don't find the way to cancel that.

9. The older versions were awesome, easy to adjust cycles if needed, good articles, and tracked my pregnancy so well.

10. Now I can't even sign in! All data since 2017 gone, including my pregnancy.

11. Disappointed..The app itself was fine, I upgraded to Gold which was totally useless and now they will not cancel my membership.

1. Fix Fertility, Ovulation App & Pre Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fertility, Ovulation App & Pre: Restarting the app will resolve most errors.
2. Update the Fertility, Ovulation App & Pre App. Here is how:
   1. On Android goto PlayStore » Search for "Fertility, Ovulation App & Pre" » Open Fertility, Ovulation App & Pre » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fertility, Ovulation App & Pre » click "UPDATE".
3. Clear Fertility, Ovulation App & Pre app cache: Clearing cached data will force your app to retrieve the latest data directly from Fertility, Ovulation App & Pre servers.
   1. On Android, goto Settings » Apps » Select "Fertility, Ovulation App & Pre" » click Storage » click "Clear Cache".
4. Check Fertility, Ovulation App & Pre app permissions. If any of these permissions required to use your device's features are disenabled, Fertility, Ovulation App & Pre might not work.
5. Uninstall and reinstall Fertility, Ovulation App & Pre. If nothing else has worked, completely uninstall Fertility, Ovulation App & Pre then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fertility, Ovulation App & Pre not working

2. Fix Fertility, Ovulation App & Pre Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fertility, Ovulation App & Pre be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fertility, Ovulation App & Pre not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fertility, Ovulation App & Pre may not be able to connect to the Internet when running in the background.