Contact Deltek Touch CRM Customer Service

Why should I report an Issue with Deltek Touch CRM?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deltek to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Touch CRM is ideal for the CRM user who travels or is frequently away from the office. - Some features will be unavailable if you are not on the most recent version of your Deltek CRM product (Vision, GovWin Capture Management or Ajera CRM customers only). - A server-side component must be installed by your administrator and your administrator must provide you with your organization’s unique Touch URL.

2. Deltek Customer Relationship Management (CRM) customers now have access to the information they need from their mobile device, 24/7 with Deltek’s mobile solution.

3. With Touch CRM, calling, emailing or getting directions to a contact’s office is as easy as a tap of a finger, allowing business developers to better compete, win and retain clients.

4. To increase productivity and profitability, knowledge needs to be in the hands of those who need it when they need it most.

5. Contact your IT department to ensure this component is in place and up-to-date prior to using this mobile app. - For more details on system requirements and known issues, please see KB article #71390 on Deltek’s customer care web site.

1. Fix Deltek Touch CRM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Deltek Touch CRM: Restarting the app will resolve most errors.
2. Update the Deltek Touch CRM App. Here is how:
   1. On Android goto PlayStore » Search for "Deltek Touch CRM" » Open Deltek Touch CRM » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Deltek Touch CRM » click "UPDATE".
3. Clear Deltek Touch CRM app cache: Clearing cached data will force your app to retrieve the latest data directly from Deltek Touch CRM servers.
   1. On Android, goto Settings » Apps » Select "Deltek Touch CRM" » click Storage » click "Clear Cache".
4. Check Deltek Touch CRM app permissions. If any of these permissions required to use your device's features are disenabled, Deltek Touch CRM might not work.
5. Uninstall and reinstall Deltek Touch CRM. If nothing else has worked, completely uninstall Deltek Touch CRM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Deltek Touch CRM not working

2. Fix Deltek Touch CRM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Deltek Touch CRM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Deltek Touch CRM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Deltek Touch CRM may not be able to connect to the Internet when running in the background.