contact MTN MoMo

Contact MTN MoMo

Published by MTN
Updated: Dec 10, 2022



Report an issue with MTN MoMo.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with MTN MoMo?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MTN to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



MTN MoMo Features and Description

Send us your thoughts to [email protected] Welcome to the world of services to suit everyone’s needs. With MTNMoMo you can topup airtime, purchase bundles pay your bills and much more. It’s everything you need, all in one place. Manage your mobile money the easy way with MTNMoMo. MTNMoMo gives subscribers greater control of their own mobile money services so that they can access MTN services and solve issues without having to contact company representatives.

contact MTN MoMo image 2   contact MTN MoMo image 2

Troubleshoot and Solve Common MTN MoMo Issues


How to Fix MTN MoMo Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:


To resolve these issues with MTN MoMo, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if MTN MoMo is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter MTN MoMo user reports here >>. If other users are reporting that MTN MoMo is down, you'll need to wait until MTN MoMo itself fixes the issue.

  2. Clear MTN MoMo app cache: Clearing cached data will force.....

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Unblock my account

    — by Sameeng 1 week ago


  • Please,I made 3 transactions on my pos on 2023:3:13 time 15:51:14 sum of # 200,000,(2). 15:56:21 #15,400,(3).21:55:55 #150,00 ALL the 3 transaction was written successful but not credited into our accounts and all did not reflect in our customers bank balance.

    — by Samuel Oluwole Sodipo 1 week ago


  • MY FONE HAS BEEN STOLEN I HAVE A MOMO ACOUNT NOW I HVE I NEW NUMBER AND FONE AND CANT MY MOMO

    — by biolene papier 1 month ago


  • Can u please delete the number that using my ID on Momo app I want to download the app they said mu ID number already used

    — by NONKULULEKO 5 months ago


  • I lost my sim card that l registered for momo account and l don't remember my password and username

    — by Priscilla keitumetse Moreetsi 5 months ago


  • I made a deposit transaction of #15,000 on 6th and am not able to generate reciept on the app....

    — by Omojoye Afolabi Johnson 5 months ago


  • I want to used my new number,0718921491and a new pin

    — by Marco 5 months ago


  • I need to upgrade my momo account. So that I can receive payment for N500k

    — by Adeleke Gideon Abiola 5 months ago


  • I lost my old number nd forgot pin so would like to open another account but have to delete the old one

    — by Sebastian 6 months ago


  • I want to delete my mobile money account because the person I used his insurance to register has passed away

    — by Achiaa Esther 6 months ago


  • I can't cash in I don't know why can you please help me

    — by Mmathapelo 6 months ago


  • Please I want to change my mobile number on my momo account

    — by Gordon swarts 6 months ago


  • My cell phone number was used by someone to register for momo account without my permission so I would like it to be deleted

    — by Mathabang 6 months ago


  • I lost my phone with a sim card, so I can't login to my account. Plz assist me

    — by Ella Mohapi 7 months ago


  • How can I print sim statements for those who knows my MoMo agent pin to trace lost money in my agent account?

    — by Dramadri Emmanuel 7 months ago


  • I want to close my Momo account now

    — by Tsietsi James Dithejane 7 months ago


  • Je veux retiré mon l'argent

    — by Coulibaly amidou 7 months ago


  • Je veux retiré mon l'argent

    — by Coulibaly amidou 7 months ago


  • Je veux retiré mon l'argent

    — by Coulibaly amidou 7 months ago


  • Je ve retiré mon l'argent

    — by Coulibaly amidou 7 months ago


  • Je ve retiré mon l'argent

    — by Coulibaly amidou 7 months ago


  • My old phone number has lost so i want to cha phone number on momo app

    — by Lorraine ndivhuwo rembuluwani 7 months ago


  • Someone register with my ID book so I need to cancel it

    — by Dumisani 7 months ago


  • Someone register with my ID book so I need to cancel it

    — by Dumisani 7 months ago


  • Someone register with my ID book so I need to cancel it

    — by Dumisani 7 months ago


  • Someone register with my ID book so I need to cancel it

    — by Dumisani 7 months ago


  • Someone register with my ID book

    — by Dumisani 7 months ago


  • Someone register with my ID book

    — by Dumisani 7 months ago


  • I have change my mobile number cause i lost the other one so if i register with my new sim it says i have already registered with momo so simply way to register is to cancel the first one

    — by Johannes 8 months ago


  • Hi i have lost my sim card with the number I have registered on my MTM MOMO app.

    — by Olen Schreiner 8 months ago


  • I want to use my old momo account because i have funds there

    — by Siyanda 8 months ago


  • Please can you cancel my application/subscription. I didn't use my correct information and would like to cancel it

    — by Miyanka 10 months ago


  • I received a sms to welcome me to momo and 1gb data. I did not register to momo. Can you please help and look why I received it. I don't have any account. The phone number where I received the sms is 0834514333.
    Thank you.

    — by Gert Engelbrecht 10 months ago


  • Am Albert Musonda mobile number 0760608218 registered on MTN momo pay, it has caused to loose certain options like pay zesco bill deduction of money in other accounts Once trying to transfer money into my account, falling to send money to MTN mobile number users it just allowing momo to momo. So my request is that deactivate my account thank you.

    Your's faithfully
    Albert Musonda

    — by Albert Musonda 11 months ago


  • Hi
    I bought a new phone with a new Simcard. I tried to register for momo i couldn't because it was already registered to somebody else, I went to the mtn store to find out what was going on cause the Simcard was new. They couldn't help me, they told me to make a call to mtn customer service. I did make a call to mtn customer service and they told me to go back to mtn store they can't help me also. Mtn service I don't wanna lie it so extremely pathetic.

    — by Thalente 11 months ago


  • Hi i lost my sim card with the number that registered on momo account so can't log in because i can't receive otp, will u kindly help i need to change the number n use new one.

    — by Tshwarelo 1 year ago


  • My number was already registered with momo account how do I deactivate

    — by Mthoko 1 year ago


  • Hi would like to delete my momo account my phone was stolen so had to block my sim.Thanks for your assistance much appreciated

    — by Yusuf 1 year ago


  • Hi I would like to change my cell number on the momo app. I had to block my account recently because my sim got stolen so I would like to change my momo account to another number but it is not allowing me since the ID is taken on the other number and I really want to rf over the money in the old account with that number

    — by Nawal 1 year ago


  • 0764310245 delete momopay account

    — by Joyce chipopa 1 year ago


  • Hello,I bought a phone last month on this day at pep store thavhani mall and it is an mtn one,it came with mtn sim card so I downloaded momo app and I tried to register it Said that it is already registered by MUZI WISEMAN of which I don't know now I can't register because it has already been registered but when I don’t know please delete it so that I can register using my credentials on 0810266361..


    Your help will be highly appreciated

    — by Rhulani Ngobeni 1 year ago





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