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Why should I report an Issue with MoMo?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of MTN to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MoMo
1. With MoMo you can send money to friends & family, topup airtime, purchase bundles, pay your bills, merchants and much more.
2. Welcome to the world of MoMo.
3. It's a one-stop shop for everything you need.
4. MoMo makes it easy to keep track of your money.
MoMo Customer Insights
1. 💛The app is okay at least they are progressing gradually though they still need to add more banks like other banks app and allow all its functions to be able to send to wallet account as well and some micro finance,then service has to be stable 😉 like seriously the service is annoying 🙄 but I think very soon it would be better just like Opay,Palmpay, kuda and Chipper cash.
2. Pls fix this.There transactions is very poor,they are even inconvinienting you with your money Imagine its my first time using their app I sent money with their used code it those not went through I have to wait for 48hours before they can retrieve it after retrieving it again I transfer the money to someone could you believe the money did not go through again waiting for another 24hours againPerfect way to be used.
3. I funded my wallet and transferred to an opay acct and yet the recipient hasn't been credited yet for more than 10 hours now then I tried reaching out to the Customer care service hotline and they keep me on hold for more than 20 minutes.
4. No 5 digit code is ever sent And navigation on the app is super limited As a matter of fact the app is far from being flexible I gave it one star so I could have the chance to comment if not it will be Zero 0 .. This is not even an app.
5. So, final validation of a transaction should be signed by entering your MoM password againThis app is madness I've tried downloading it more than 3 times now but it keeps having the same issues.
6. It's better now I'm currently using this app they've made some good upgrades The prob is you can't us wifi or switch sim numbers.Latest update is a shambles.
7. My first time using it and it makes me know that I can't trust them with my finances.
8. In addition the does not support all phones like rooted phone while other bank app do, they should make it applicableAmazing experience.
9. The fact that you force people to use MTN SIM, data and network defeats the whole pupose of the app in the first place.
10. However its user can be vulnerable when they just login to the account until the time the login times out.
11. The app keeps on asking for OTP everytime you want to login in.
Steps to Troubleshoot & Fix MoMo Issues
1. Fix MoMo Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart MoMo: Restarting the app will resolve most errors.
- Update the MoMo App. Here is how:
- On Android goto PlayStore » Search for "MoMo" » Open MoMo » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for MoMo » click "UPDATE".
- Clear MoMo app cache: Clearing cached data will force your app to retrieve the latest data directly from MoMo servers.
- On Android, goto Settings » Apps » Select "MoMo" » click Storage » click "Clear Cache".
- Check MoMo app permissions. If any of these permissions required to use your device's features are disenabled, MoMo might not work.
- Uninstall and reinstall MoMo. If nothing else has worked, completely uninstall MoMo then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing MoMo not working
2. Fix MoMo Server issues & Internet Connection
- Check network connection: An unstable Internet will make MoMo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to MoMo not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, MoMo may not be able to connect to the Internet when running in the background.
Reported Issues
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I want to cancel my momo account on my previous number and start again with my new numbers
— by Ikgopoleng 2 years ago -
I'm no longer using this momo
— by Vukile 2 years ago -
My account number have been registered by someone
— by Hope 2 years ago -
My old phone number has lost so i want to cha phone number on momo app
— by Lorraine ndivhuwo rembuluwani 2 years ago -
Cancel my MTN Momo account iD 9503315431084
— by Dumisani 2 years ago -
Cancel my MTN Momo account iD 9503315431084
— by Dumisani 2 years ago -
Cancel my subscription ID 9503315431084
— by Dumisani 2 years ago -
Cancel my subscription ID 9503315431084
— by Dumisani 2 years ago -
Cancel my subscription ID 9503315431084
— by Dumisani 2 years ago -
9503315431084 delete my account because someone is using it
— by Dumisani 2 years ago -
9503315431084 delete my account because someone is using it
— by Dumisani 2 years ago -
Someone register with my ID book so I need to cancel it
— by Dumisani 2 years ago -
Someone register with my ID book so I need to cancel it
— by Dumisani 2 years ago -
Someone register with my ID book so I need to cancel it
— by Dumisani 2 years ago -
Someone register with my ID book so I need to cancel it
— by Dumisani 2 years ago -
Someone register with my ID book
— by Dumisani 2 years ago -
Someone register with my ID book
— by Dumisani 2 years ago -
I lost my phone
— by Sinazo Nyama 2 years ago -
I joined was subscribe this Momo by mistake so now I want to cancel if
— by Sinazo Nyama 2 years ago -
Delete my account
— by Neo Elizabeth 2 years ago -
Remove previous account
— by Salvation 2 years ago -
Momo account cancelation
— by Sibongiseni Tumelo 2 years ago -
Please cancel my subscription and delete my momo account
— by Okam uchechukwu godswill 2 years ago -
Lost my old cellphone number so I can't access my momo
— by Sebastian 2 years ago -
I have change my mobile number cause i lost the other one so if i register with my new sim it says i have already registered with momo so simply way to register is to cancel the first one
— by Johannes 2 years ago -
Hi i have lost my sim card with the number I have registered on my MTM MOMO app.
— by Olen Schreiner 2 years ago -
I want to use my old momo account because i have funds there
— by Siyanda 2 years ago -
I on longer want momo
— by Belinda 2 years ago -
Dear Sir/ Madam
I wish to delete my old Momo account. The reason being, I lost my phone and was not able to do simswap to my old number in time. Now I want to activate Momo on my new number.
Thank you!— by Siphe Mpongo 2 years ago -
Because I want to make another account
— by Yolwando 2 years ago -
I know longer want to use mtn momo any more can you please cancel it
— by Refilwe Mantshiyo 2 years ago -
Delete momo account
— by Rethabile 2 years ago -
Could I please request to cancel my mtn momo account thank you.
— by Lesego 2 years ago -
Please can you cancel my application/subscription. I didn't use my correct information and would like to cancel it
— by Miyanka 2 years ago -
I don't find it useful anymore
— by imange Mcondobi 2 years ago -
I can not log in anymore I tried getting help from the call center but they said they cannot find the problem while I cannot sign in
— by Anele Xulu 2 years ago -
I received a sms to welcome me to momo and 1gb data. I did not register to momo. Can you please help and look why I received it. I don't have any account. The phone number where I received the sms is 0834514333.
Thank you.— by Gert Engelbrecht 2 years ago -
I lost my sim card
— by Bonginkosi 2 years ago -
I would like to request you to cancel my subscription on my momo account because the sim card that I registered with it was no mine
— by Letjema Phillipine Phihlela 2 years ago -
My old number is gone....don't exist anymore
— by Jason booysen 2 years ago -
Am Albert Musonda mobile number 0760608218 registered on MTN momo pay, it has caused to loose certain options like pay zesco bill deduction of money in other accounts Once trying to transfer money into my account, falling to send money to MTN mobile number users it just allowing momo to momo. So my request is that deactivate my account thank you.
Your's faithfully
Albert Musonda— by Albert Musonda 2 years ago -
Because i forgotten my pin so i want to refresh my account
— by Andile 2 years ago -
Please delete my account I have used someone else details it might land me in trouble please
— by Rorisang Elizabeth 2 years ago -
I don't have the same number anymore and forgot my password
— by Stephanie 2 years ago -
Hi
I bought a new phone with a new Simcard. I tried to register for momo i couldn't because it was already registered to somebody else, I went to the mtn store to find out what was going on cause the Simcard was new. They couldn't help me, they told me to make a call to mtn customer service. I did make a call to mtn customer service and they told me to go back to mtn store they can't help me also. Mtn service I don't wanna lie it so extremely pathetic.— by Thalente 2 years ago -
I dont want to use it
— by Inam Bongo 2 years ago -
I wish to delete an account associated with the following ID: 9909141192081 I no longer have a access to a number I used
— by Celimpilo Promise Shabalala 2 years ago -
I just want to delete the old acc
— by Edward Andrew Moitse 2 years ago -
I have lost my sim card i registered momo on i am using a new number can you cancel the subscription on 0783671927 so i can register the new one.
— by Charlotte 2 years ago -
My account name is under the name of Earl Laun Ganga and I want to change it to my name Justine Boesak since it't my nuber now
— by Justine Boesak 2 years ago -
Pleas cancel my subscription. Need to make a new account for new number
— by Shaun 2 years ago -
Hi i lost my sim card with the number that registered on momo account so can't log in because i can't receive otp, will u kindly help i need to change the number n use new one.
— by Tshwarelo 2 years ago -
Because someone registered with my Details without me even knowing
— by Lona Mabena 2 years ago -
I don't like Momo pay
— by Fredrick 2 years ago -
I would like to request to delete my momo account with the phone number 073 9774339. I lost my sim card, my name is Sakhile Mcoyana
— by Sakhile Mcoyana 2 years ago -
Please Delele my Mono account I Lost my Numbers of momo
— by Lukholo 2 years ago -
please cancel my momo subscription with emmediate effect
— by thembeka 2 years ago -
I want to register affresh but my ID number was registered to my old number
— by Mfundo Banda 2 years ago -
My Line just turned into momo pay account from normal mobile money account. Kindly help me change it into the normal mobile money account. The number is :0969064272
— by Simumba Joseph 2 years ago -
I no longer want to use the account.
— by Andile Gumede 3 years ago -
I would like to cancel my subscription because i lost my MTN sim card i want to register for momo on another sim card.
— by Sizwe Ntobeko Mkhize 3 years ago -
I want to delate account for momo because i don't use the cell number that i registered in momo
— by Anna 3 years ago -
Its too overwhelming
— by Faltein 3 years ago -
I wont be able to afford maintaining it
— by Faltein 3 years ago -
I want to delete the account of Boo Lizzy
— by Anette 3 years ago -
May you please delete my Momo account on this number 0783022427, I need to register with another number that I opened a bank account with so that I can be able to cash in my momo
— by Abraham Mathebula 3 years ago -
Please cancel my account
My I'd no is 0002141323085— by Puleng 3 years ago -
I need to register with another number that I opened a bank account with so that I can be able to cash in my momo
— by Abraham Mathebula 3 years ago -
Hi, I would like for you to delete my momo account.
— by Conny 3 years ago -
I would to delete that account and open a new one
— by Koketso 3 years ago -
My name is Bongisisa Mqawuli a male with this ID Number 8809176079081 cellphone number 0738421468. I would like to request my momo account to be deleted because I am no longer use it, this number is no longer linked to my bank account. Please delete it under GDPR.
Your help is highly appreciated.
Thank you
Yours faithfully
Bongisisa— by Bongisisa 3 years ago -
My number was already registered with momo account how do I deactivate
— by Mthoko 3 years ago -
Hi would like to delete my momo account my phone was stolen so had to block my sim.Thanks for your assistance much appreciated
— by Yusuf 3 years ago -
Hi I would like to change my cell number on the momo app. I had to block my account recently because my sim got stolen so I would like to change my momo account to another number but it is not allowing me since the ID is taken on the other number and I really want to rf over the money in the old account with that number
— by Nawal 3 years ago -
0764310245 delete momopay account
— by Joyce chipopa 3 years ago -
I've lost My SIM card
— by Koketso Erick Maxambele 3 years ago -
0244057100
— by Ernest quantson 3 years ago -
I want to delete my momo account because i lost my phone
— by Trinity 3 years ago -
Hello,I bought a phone last month on this day at pep store thavhani mall and it is an mtn one,it came with mtn sim card so I downloaded momo app and I tried to register it Said that it is already registered by MUZI WISEMAN of which I don't know now I can't register because it has already been registered but when I don’t know please delete it so that I can register using my credentials on 0810266361..
Your help will be highly appreciated— by Rhulani Ngobeni 3 years ago
