Contact Cisco Secure Client-AnyConnect Customer Service

Why should I report an Issue with Cisco Secure Client-AnyConnect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cisco Systems, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether providing access to business email, a virtual desktop session, or most other Android applications, Cisco Secure Client enables business-critical application connectivity.

2. Cisco Secure Client provides reliable and easy-to-deploy encrypted network connectivity from devices by delivering persistent corporate access for users on the go.

3. The Cisco Umbrella module for Cisco Secure Client on Android provides DNS-layer protection for Android v6. 0.

4. Cisco Secure Client for Android requires Cisco Adaptive Security Appliance (ASA) Boot image 8. 0(4) or later.

5. Umbrella licenses are required for the Umbrella module on Cisco Secure Client.

6. For licensing questions and evaluation licenses, please contact ac-temp-license-request (AT) cisco. com and include a copy of "show version" from your Cisco ASA.

7. This software is licensed for exclusive use by Cisco headend customers with active Plus, Apex or VPN Only licenses (term or perpetual with active SASU contracts).

8. Cisco Secure Client use with non-Cisco equipment/software is prohibited.

9. You can provide us with feedback by sending us a log bundle by navigating to "Menu > Diagnostics > Send Logs" and choose "Feedback to Cisco" with a description of the issue.

10. If you are a System Administrator having difficulties configuring or utilizing the Application, please contact your designated support point of contact.

11. If you are an end-user and have any issues or concerns, please contact your organization’s support department.

1. Eventually worksWorks fine in the desktop version, but when trying to use the app on a mobile device, the wifi does not work when the VPN is connected, the settings tab inside the app doesn't seem to have a configuration to enable LAN access which is the only possible solution I found when searching for the problem.

2. The Android AnyConnect client only allowing for 1 profile XML to be stored at a time is prohibiting me from doing that, because it subsequently won't remember all of the addresses I need it to since connecting to any of them download their reapective profiles, which overwrites the previous one.I get csrf verification failed using sso against azure ad.

3. Certificate verification failed, although at the same time it works fine on Apple mobile devices.

4. Our managed services supplier actually suggested we setup a new apn everytime we connect on android which is ridiculous, it's easier to disconnect everytime you want to use the outside internetPainful experience.

5. Works fine on the desktop apps, but the Android app is useless.I force stop this app everyday.

6. Logging for diagnostics has nothing helpful at all as to why a connection is failing with no changes on VPN service or client settings, which again, you cannot edit or verify them.The functionality is good overall.

7. This should be fixed in order to prevent battery drainage.Most of my company's contracts use Cisco gear, and I need to be able to VPN into their environments.

8. for a while now, I think since the latest update, the cisco symbol keeps popping up in my notification bar and then disappearing a second later, while I am not connected or using the app.

9. Not sure what to do, would love some better app documentation, everything I found was desktop related.Can no longer edit existing profiles.

10. It doesn't support split tunneling on Android 8 or newer... Literally no one wants to use this app.

11. I will wait upgrade with solution.don't work over wifi anymore.

1. Fix Cisco Secure Client-AnyConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cisco Secure Client-AnyConnect: Restarting the app will resolve most errors.
2. Update the Cisco Secure Client-AnyConnect App. Here is how:
   1. On Android goto PlayStore » Search for "Cisco Secure Client-AnyConnect" » Open Cisco Secure Client-AnyConnect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cisco Secure Client-AnyConnect » click "UPDATE".
3. Clear Cisco Secure Client-AnyConnect app cache: Clearing cached data will force your app to retrieve the latest data directly from Cisco Secure Client-AnyConnect servers.
   1. On Android, goto Settings » Apps » Select "Cisco Secure Client-AnyConnect" » click Storage » click "Clear Cache".
4. Check Cisco Secure Client-AnyConnect app permissions. If any of these permissions required to use your device's features are disenabled, Cisco Secure Client-AnyConnect might not work.
5. Uninstall and reinstall Cisco Secure Client-AnyConnect. If nothing else has worked, completely uninstall Cisco Secure Client-AnyConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cisco Secure Client-AnyConnect not working

2. Fix Cisco Secure Client-AnyConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cisco Secure Client-AnyConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cisco Secure Client-AnyConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cisco Secure Client-AnyConnect may not be able to connect to the Internet when running in the background.