Contact Children's Health Customer Service

Why should I report an Issue with Children's Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Children’s Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Welcome to a streamlined approach to your child’s health care.

2. Get the best of Children’s Health right at your fingertips.

3. With on-the-go access to Children’s Health providers, hospital amenities and so much more, the new Children’s Health Mobile App places the power to manage your child’s care and connect with Children’s Health resources right where it should be – in your hands. - We’ve simplified our feedback form and made a few other small improvements.

1. Would give it a 5 star because it can be very helpful but just downloaded the app and this happensWhat is the point of an app with options to pick if it just takes you to other apps to download!? Some of us only have so much space for downloads!Doesn't work.

2. I entered my username, so why the error?!It keeps saying app has stopped fix the issue please keeps kicking me out also it is not sending the email with my infoThere is no purpose for this app.

3. Let me say, it is awesome! It takes the place of My Chart and Virtual Visit, so no need for multiple apps! I LOVE the map feature that guides you to where you are going and shows a pic of the destination.

4. The only thing it doesn't do is order food!It keeps kicking me out and telling me the app has a bug.

5. Just keeps giving an eye saying "username cannot be empty".

6. I found this app as I was looking on Children's website for family laundry facilities - it was a banner click on a page.

1. Fix Children's Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Children's Health: Restarting the app will resolve most errors.
2. Update the Children's Health App. Here is how:
   1. On Android goto PlayStore » Search for "Children's Health" » Open Children's Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Children's Health » click "UPDATE".
3. Clear Children's Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Children's Health servers.
   1. On Android, goto Settings » Apps » Select "Children's Health" » click Storage » click "Clear Cache".
4. Check Children's Health app permissions. If any of these permissions required to use your device's features are disenabled, Children's Health might not work.
5. Uninstall and reinstall Children's Health. If nothing else has worked, completely uninstall Children's Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Children's Health not working

2. Fix Children's Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Children's Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Children's Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Children's Health may not be able to connect to the Internet when running in the background.