Published by Children's Healthcare of Atlanta on Sep 18, 2024

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Why should I report an Issue with Children's Healthcare of ATL?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Children's Healthcare of Atlanta to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Children's Healthcare of ATL

1. The Children’s Healthcare of Atlanta app is designed to give families easy access to the things they need most from Children’s. • Find and navigate to a hospital or neighborhood location. • Find the nearest Emergency Department and see wait times. • Find the nearest Urgent Care Center, see wait times and save your spot in the line. • Locate a department, patient room or amenity from inside the hospital.

Children's Healthcare of ATL Customer Insights

1. DOES NOT WORK.Keeps saying not supported after I had to uninstall and install again because I couldn't get logged inIts saying I need to update it but the Google store won't let me.Our youngest was life flighted with a skull fracture.

2. But I guess the VP pocketing 2.8 million a year is more important that a bunch of special needs kids.Useless after update.

3. App won't open even after uninstall and reinstall.When you open it says update required.

4. Says update required but I've already updated.

5. I could just as easily go to the website.Well if CHOA wasnt closing all of the therapy centers this might be a good app.

6. Got to app store no update available.

7. instead of the app containing its own info or login, its all sourced out.

8. CHOA gets 5 stars all the way around.

9. it's basically an app full of links.

Steps to Troubleshoot & Fix Children's Healthcare of ATL Issues

1. Fix Children's Healthcare of ATL Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Children's Healthcare of ATL: Restarting the app will resolve most errors.
  2. Update the Children's Healthcare of ATL App. Here is how:
    1. On Android goto PlayStore » Search for "Children's Healthcare of ATL" » Open Children's Healthcare of ATL » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Children's Healthcare of ATL » click "UPDATE".
  3. Clear Children's Healthcare of ATL app cache: Clearing cached data will force your app to retrieve the latest data directly from Children's Healthcare of ATL servers.
    1. On Android, goto Settings » Apps » Select "Children's Healthcare of ATL" » click Storage » click "Clear Cache".
  4. Check Children's Healthcare of ATL app permissions. If any of these permissions required to use your device's features are disenabled, Children's Healthcare of ATL might not work.
  5. Uninstall and reinstall Children's Healthcare of ATL. If nothing else has worked, completely uninstall Children's Healthcare of ATL then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Children's Healthcare of ATL not working


2. Fix Children's Healthcare of ATL Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Children's Healthcare of ATL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Children's Healthcare of ATL not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Children's Healthcare of ATL may not be able to connect to the Internet when running in the background.

Reported Issues