Published by Bill.com Inc. on Dec 13, 2024

Report an issue with BILL AP & AR Business Payments.
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Why should I report an Issue with BILL AP & AR Business Payments?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bill.com Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BILL AP & AR Business Payments image 1 contact BILL AP & AR Business Payments image 2

About BILL AP & AR Business Payments

1. Whether you’re focused on accounts payable, accounts receivable, or just looking for an easy way to collect payments from a customer, BILL AP & AR streamlines tedious, manual processes—saving you 50% of the time spent paying and approving bills and helping you get paid 2x faster.

2. See important action items—like pending approvals and payments—on one simple overview screen, so you’re always up to speed and on track. *Initial vendor setup from your desktop is required before sending international payments using the mobile app.

3. Choose from a wide variety of payment options including ACH, international wires in USD or local currency*, virtual card, credit card, or check.

4. The BILL AP & AR app simplifies business payments and receivables for companies of all sizes.

5. Get detailed information and real-time notifications about bills including payment status.

6. Streamline your processes to spend less time on payments in and out.

7. Say goodbye to manual payment approvals and hello to approvals anytime, from anywhere.

8. If you're looking to manage spend and expense on the go with BILL, please download the BILL Spend & Expense app.

BILL AP & AR Business Payments Customer Insights

1. I already attempted to utilize the support system and was extremely let down... Seems pointless to try again.Its really a wonderful app because it male invoices so simple and easy; you put info and it saves your customers and vendors, the only problem with it is too slow sometimes to open the invoice, and when you leave to another app to get info for billing you came back and it logged you off.

2. and please be advised that even if you send invoices to your customers many times they don't receive them, be ure you add your email as BB to get copy.This is the worst service that I have had the misfortune to use.

3. However, strangely enough, the app doesn't support uploading PDFs, only taking 'pictures' of invoices.

4. It times out super quick, (If the phone screen goes dark, the app closes and you lose the daya you have entered.) I dont know if you can send attachments.

5. I used the chat support and even chat support in the app is broken.

6. The offer to contact support is trivial at this point.

7. The support agent requested a screenshot but there was no way to upload.

8. Endless navigation of webpages trying to find the customer request email and hopefully it will get answered.

9. Quickbooks is a better program and much more user friendly with support.

10. Support staff is non-existent.

11. The support provided is even worse and virtually non-existent.

Steps to Troubleshoot & Fix BILL AP & AR Business Payments Issues

1. Fix BILL AP & AR Business Payments Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BILL AP & AR Business Payments: Restarting the app will resolve most errors.
  2. Update the BILL AP & AR Business Payments App. Here is how:
    1. On Android goto PlayStore » Search for "BILL AP & AR Business Payments" » Open BILL AP & AR Business Payments » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BILL AP & AR Business Payments » click "UPDATE".
  3. Clear BILL AP & AR Business Payments app cache: Clearing cached data will force your app to retrieve the latest data directly from BILL AP & AR Business Payments servers.
    1. On Android, goto Settings » Apps » Select "BILL AP & AR Business Payments" » click Storage » click "Clear Cache".
  4. Check BILL AP & AR Business Payments app permissions. If any of these permissions required to use your device's features are disenabled, BILL AP & AR Business Payments might not work.
  5. Uninstall and reinstall BILL AP & AR Business Payments. If nothing else has worked, completely uninstall BILL AP & AR Business Payments then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BILL AP & AR Business Payments not working


2. Fix BILL AP & AR Business Payments Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BILL AP & AR Business Payments be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BILL AP & AR Business Payments not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BILL AP & AR Business Payments may not be able to connect to the Internet when running in the background.

Reported Issues