Contact Smart Home Manager Customer Service

Why should I report an Issue with Smart Home Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AT&T Services, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sign in with your AT&T Internet User ID and password to get started! • Check your network health, get notified of issues and service outages, restart your Wi-Fi gateway, and more!

2. AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway.

3. The AT&T Smart Home Manager app will guide you through a simple self-setup process for your new service.

4. Feature availability based on Wi-Fi gateway model.

5. It also provides all the tools you need to manage your network in one intuitive, user-friendly interface.

6. Limited to home Wi-Fi network.

1. I only have this app installed in case I really need it, because it is very annoying to use.Pretty easy to use and straightforward app for managing your router, it's nice because it can give you a list of all the devices connected to your internet.

2. Side note, I feel in this day and age, internet should either be free or if a fee is charged, it should be like 10 bucks a month, maybe 20 for the faster service.Can't see the connected devices since the last update.

3. They sent me a new router in 2 days, so far everything is up and running.Why is there a sign in page that does not require sign in? Every single time it opens you have to click on the sign in button (literally, no need to enter credentials), then wait for it to sign each time which can take a while.

4. Update 2/13/23: Still unable to view/edit wifi devices connected to the network.

5. When setting up smart home devices that don't support 5 GHz networks, you usually have to temporarily turn off the 5 GHz network to make them connect.

6. Being able to do this from the app would be a huge improvementIt's almost comical that an app designed to manage your home internet doesn't actually allow you to do so.

7. For example, I can't set a connected device to have different schedules of internet access during the week vs weekend.

8. Since that's how you validate devices and see what's going on with your network it's now useless.

9. So setting up schedules for kids entertainment devices becomes impossible.

10. Was having issues with my router not syncing with some of my electronics and they helped me to find out the problem.

11. Each time I logged back into the app, it told me to start the process again.Helps manage you wi-fi, reset your modem, see who is on your wi-fi, etc.

1. Fix Smart Home Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Home Manager: Restarting the app will resolve most errors.
2. Update the Smart Home Manager App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Home Manager" » Open Smart Home Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Home Manager » click "UPDATE".
3. Clear Smart Home Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Home Manager servers.
   1. On Android, goto Settings » Apps » Select "Smart Home Manager" » click Storage » click "Clear Cache".
4. Check Smart Home Manager app permissions. If any of these permissions required to use your device's features are disenabled, Smart Home Manager might not work.
5. Uninstall and reinstall Smart Home Manager. If nothing else has worked, completely uninstall Smart Home Manager then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Home Manager not working

2. Fix Smart Home Manager Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Home Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Home Manager not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Home Manager may not be able to connect to the Internet when running in the background.