Published by AT&T Services, Inc.

contact AT&T ProTech Chat with our AI-based AT&T ProTech Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with AT&T ProTech?



characters left:

Why chat with our AI AT&T ProTech Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of AT&T ProTech.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact AT&T ProTech image 1   contact AT&T ProTech image 2


What users are saying

1. I am very thankful and impressed with Protec services.I can always depend on the most solid help to solve my issues and the techs are usually very knowledgeable and can understand the problem and know how to resolve it, that puts my mind at ease.

2. You can contact them via phone or chat, and they're able to securely remote access into your phone for troubleshooting or just general how do I so this help.

3. We are here to help! Help and support for your technology is just a tap away! AT&T ProTech provides premium benefits with your enrollment in AT&T Protect Advantage.

4. We can help you set up a new phone, get connected to your Wi-Fi, Bluetooth, apps, speakers, smart devices, car, and so much more.

5. They couldn't direct me to anyone I need to call At&t to get help.I'm sorry but your apps really are terrible.

6. I mentioned this to the next tech I got and he assured me he would pass this on to the app development team.Reach out to a ProTech expert today.

7. The answers to your biggest tech questions are right iCould be better! I like the app and hope for better options to choose from when it comes to your issue.

8. It's not a major issue because the next tech was able to pick up where I left off with the previous one but it definitely added to my frustrations a bit.

9. Then you have to start over with a new tech and explain it all again.My only complaint is the End conversation button doesn't verify you definitely want to end the conversation.

10. * With the AT&T ProTech app, you will enjoy virtually unlimited access to our team of trained support experts.

11. Well worth it for the not-so-savvy phone user, and I wouldn't be surprised if the savvy would find benefit in their timely notices and suggestions.

Steps to Troubleshoot & Fix AT&T ProTech Issues

1. Fix AT&T ProTech Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AT&T ProTech: Restarting the app will resolve most errors.
  2. Update the AT&T ProTech App. Here is how:
    1. On Android goto PlayStore » Search for "AT&T ProTech" » Open AT&T ProTech » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT&T ProTech » click "UPDATE".
  3. Clear AT&T ProTech app cache: Clearing cached data will force your app to retrieve the latest data directly from AT&T ProTech servers.
    1. On Android, goto Settings » Apps » Select "AT&T ProTech" » click Storage » click "Clear Cache".
  4. Check AT&T ProTech app permissions. If any of these permissions required to use your device's features are disenabled, AT&T ProTech might not work.
  5. Uninstall and reinstall AT&T ProTech. If nothing else has worked, completely uninstall AT&T ProTech then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AT&T ProTech not working


2. Fix AT&T ProTech Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AT&T ProTech be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AT&T ProTech not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AT&T ProTech may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Ronald Ellis

Cancel my subscription for AT&T ProTech app for iPhone 12. The penalty for non-compliance with this cancellation request under the California Consumer Privacy Act is a $7,500 fine. Thank you.