Contact My Cloud Home Customer Service

Why should I report an Issue with My Cloud Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Western Digital Technologies, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The My Cloud Home app keeps you connected to all the photos, videos and files centralized on your My Cloud Home device from wherever you are.

2. With the My Cloud Home app, all your content is under your control wherever, whenever you have an internet connection.

3. Automatically back up all the photos and videos from your phone so that you can make room for more.

4. Quickly find and share your favorite memories with friends and family.

5. Smoothly stream videos on the go.

6. Quickly search through your content by name or location.

7. Access and share it from anywhere.

8. Store it all in one place.

9. Note: The My Cloud Home app requires a My Cloud Home or My Cloud Home Duo product to work (sold separately).

1. This means fingerprint doesn't work at all and if you have PIN enabled and open the app, and start typing your PIN, the UI reloads and you have to type it again.My only issue would be that you can't copy folders over, you have to open each folder individually and copy the contents over.

2. Downloading a file from the storage is slow, and the download progress is all hosted in the app which tells you the progress every 20 seconds, instead of showing a progress bar or hosting the download in the notification bar.

3. I've noticed that this app uses more battery than the other apps on my phone.The app is draining my battery despite all my photos and videos being already backed up on the cloud.

4. I can copy anything to a device from app but not the other way around.I'm not sure what happened, but now any video I attempt to save to the device, saves the file with a .jpg extension.

5. Very disappointing product.Unfortunately, this app and the My Home Cloud unit have stopped working completely, and this has prevented me from accessing my files, crippling my business - it all seems to be useless.

6. It's fine if you only have a file in it, but a pain when you want to copy a folder that has sub folders in it.

7. I left a download for 30 minutes just to find when I returned it hadn't made progress, but then began to progress when the app was opened.

8. In fact, In order to get a video I must open the phones browser and download it from online that way.

9. No one is able to help me when I call technical support; a great idea total access and control of my data from virtually anywhere and everywhere has turned into an enormous nightmare.

10. I did initially but now I want to change to just scan a few folders (download and camera) but it wont let me change what it looks at after the initial setup.

11. This shouldn't happen, given that every photo/video on my phone is already in the cloud, nevertheless the app keeps trying to re syncing again and again without reason.

1. Fix My Cloud Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Cloud Home: Restarting the app will resolve most errors.
2. Update the My Cloud Home App. Here is how:
   1. On Android goto PlayStore » Search for "My Cloud Home" » Open My Cloud Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Cloud Home » click "UPDATE".
3. Clear My Cloud Home app cache: Clearing cached data will force your app to retrieve the latest data directly from My Cloud Home servers.
   1. On Android, goto Settings » Apps » Select "My Cloud Home" » click Storage » click "Clear Cache".
4. Check My Cloud Home app permissions. If any of these permissions required to use your device's features are disenabled, My Cloud Home might not work.
5. Uninstall and reinstall My Cloud Home. If nothing else has worked, completely uninstall My Cloud Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Cloud Home not working

2. Fix My Cloud Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Cloud Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Cloud Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Cloud Home may not be able to connect to the Internet when running in the background.