Published by MobiSystems on Feb 6, 2024

Report an issue with File Commander Manager & Vault.
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Why should I report an Issue with File Commander Manager & Vault?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MobiSystems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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File Commander Manager & Vault Customer Insights

1. I got tired of killing it in the app list to escape evey time I was done with it, so found a way nicer file manager by doing a search at "alternativeto" dot net.I like the app but it would be nice to not have to delete a dozen garbage tracks every time I use it, and when you use song shuffle it would make sense to actually shuffle your list rather than repeating the same songs over and over.

2. The app has other useful features though that I've used once or twice, like converting file formats... Not sure if this is available for free or not but I do not have any complaints since getting the subscription & will continue to subscribe.UPDATE: After dev's reply, I stick by my words.

3. Half of the most annoying ads are for upgrading to the paid version! Being this obnoxious makes me way less likely to want to financially support the developers, since they're already shoving 5 ads in my face every time I want to check a recent download.Lies to you to get you to pay $14.99, like a phishing scam.

4. If you try and use certain features like Convert File or Storage Analyzer the only button to click on is "try for free" then it tries to charge your account for $14.99 or $29.98. There is no other option.

5. I do not need yet another cloud storage.I want a way in the premium version to turn off all references except one place in the main menu to turn off subscription references.

6. Still have a dozen useless tracks on file every time I use the app.This app is really great, but the last few updates have completely saturated it with ads, to the point that it's hard to use.

7. This app is just adware, and doesn't offer anymore functionality than the free Google Files app, unless you want to pay almost $30 every year.

8. I cannot find an easy way to connect file commander to my google drive.

9. Use to work fine but now when I go to login with my Google Account it just gives an error message saying login not supported on this device.

10. Every single launch, you'll have to get past an ad before you can do anything, and (unless it's part of the factory bloatware your device came with) when you try to exit, you'll get trapped in a game they want you to buy.

11. Still, I am probably going to replace the app with another one because of one fatal flaw: it does not seem able to learn to open files with a program other than one proprietary to this app.Still among the best.

Steps to Troubleshoot & Fix File Commander Manager & Vault Issues

1. Fix File Commander Manager & Vault Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart File Commander Manager & Vault: Restarting the app will resolve most errors.
  2. Update the File Commander Manager & Vault App. Here is how:
    1. On Android goto PlayStore » Search for "File Commander Manager & Vault" » Open File Commander Manager & Vault » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Commander Manager & Vault » click "UPDATE".
  3. Clear File Commander Manager & Vault app cache: Clearing cached data will force your app to retrieve the latest data directly from File Commander Manager & Vault servers.
    1. On Android, goto Settings » Apps » Select "File Commander Manager & Vault" » click Storage » click "Clear Cache".
  4. Check File Commander Manager & Vault app permissions. If any of these permissions required to use your device's features are disenabled, File Commander Manager & Vault might not work.
  5. Uninstall and reinstall File Commander Manager & Vault. If nothing else has worked, completely uninstall File Commander Manager & Vault then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing File Commander Manager & Vault not working


2. Fix File Commander Manager & Vault Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make File Commander Manager & Vault be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to File Commander Manager & Vault not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, File Commander Manager & Vault may not be able to connect to the Internet when running in the background.

Reported Issues