Contact CoolCloud HVAC Customer Service

Why should I report an Issue with CoolCloud HVAC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Goodman Manufacturing Company L.P. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The CoolCloud HVAC application allows contractors to connect and communicate wirelessly via Bluetooth with Goodman and Amana premium air handler and furnace control boards.

2. This provides a more efficient means for servicing and maintaining equipment, making configuration adjustments, gaining equipment status, performing diagnostics, viewing fault code history and ultimately simplifying the technician’s ability to ensure energy-efficiency and reliable performance.

1. I've changed my rating because it does have it's uses and the potential to be a great app.Since last update, I haven't been able to use the app.

2. Considering the unit isn't in an easily reachable location and a code needs to be viewed on the unit to re-pair, it's a pain.Great concept poorly implemented.

3. Can't even get the basics of an app correct.The app worked fine when I first used it a year ago, occasional loss of Bluetooth connection but overall not bad.

4. It also regularly required an update that you could not postpone at the least opportune times (ie, when trying to troubleshoot or set up a furnace).2ND Review no response on the first.

5. It is a great Idea but hard to setup without internet connectivity and takes long to update furnace.

6. The app crashes quite often, and the Bluetooth signal is weak and drops off which again crashes the app.

7. Once the update finally went through I am now unable to connect to my equipment via bluetooth.

8. However, latest Android phones don't ask for the correct permissions, and this causes repeated force stops.

9. But the the bluetooth is weak in signal strength and loses pairing easily and frequently.

10. I have never been able to use this app on a Google Pixel phone! It just crashes, closes the app, or locks up.

11. The app was very useful but very buggy and requires a stronger internet than is usually available in basements, or crawl spaces where app is most often required.

1. Fix CoolCloud HVAC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CoolCloud HVAC: Restarting the app will resolve most errors.
2. Update the CoolCloud HVAC App. Here is how:
   1. On Android goto PlayStore » Search for "CoolCloud HVAC" » Open CoolCloud HVAC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoolCloud HVAC » click "UPDATE".
3. Clear CoolCloud HVAC app cache: Clearing cached data will force your app to retrieve the latest data directly from CoolCloud HVAC servers.
   1. On Android, goto Settings » Apps » Select "CoolCloud HVAC" » click Storage » click "Clear Cache".
4. Check CoolCloud HVAC app permissions. If any of these permissions required to use your device's features are disenabled, CoolCloud HVAC might not work.
5. Uninstall and reinstall CoolCloud HVAC. If nothing else has worked, completely uninstall CoolCloud HVAC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CoolCloud HVAC not working

2. Fix CoolCloud HVAC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CoolCloud HVAC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CoolCloud HVAC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CoolCloud HVAC may not be able to connect to the Internet when running in the background.