Contact SilverCloud Customer Service

Why should I report an Issue with SilverCloud?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LandAirSea System to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The SilverCloud location management software app will allow owners and users of the SilverCloud and SilverCloud Sync real-time GPS tracking systems, the ability to view and monitor the precise location of their assets or vehicles, whether it's a single vehicle or an entire fleet of vehicles, from anywhere conveniently from their phone.

2. Since the SilverCloud software utilizes Maps, users will have the option of viewing the map in Standard View, Satellite View or a Hybrid of both. ***To be used in conjunction with the SilverCloud and SilverCloud Sync GPS tracking devices. LandAirSea Systems, Inc. has been a leading manufacturer of GPS tracking systems since 1994.

3. Since its inception, LandAirSea has been pioneering the manufacturing and development of both historical and real-time GPS-based surveillance technology, supplying vehicle tracking systems for law enforcement agencies, fleet management services and personal vehicle tracking.

4. All of the GPS tracking devices offered by LandAirSea undergo extensive predevelopment research and testing to ensure that our customers are receiving quality products guaranteed to deliver real, measurable results.

5. Users will be able to monitor the speed of each vehicle and the battery life of each device simply by tapping on the vehicle icon located on the map - accurate to within 2. 5 meters (6 feet) of the device.

6. Vehicle updates will be based on user's data plan - 3 minutes, 1 minute, 30 seconds, 10 seconds, 5 seconds, or as fast as 3 second continuous updates.

7. The location also updates automatically, showing the real-time GPS location of the user's vehicles.

8. LandAirSea is committed to designing and manufacturing GPS products that provide precision, simplicity and durability.

1. Now I don't receive notifications when it leaves the insta fenceThis has been a good learning experience ! I rated this GPS and service shortly after I had started using it, I was paying $20 a month for the service.

2. It was so slow but that was because I was only paying $20 a month the more I paid the faster it went which was much better and the battery life last for much longer than two weeks mine has lasted as much as a month of course the faster it updates the more the battery goes.

3. I was hoping it can show the detail areas it travelling throughWhen I first received the device I refused the software upgrade, it worked perfectly.

4. The device itself is supposed to last 30 days without recharging the battery.

5. Other than that device/ hardware and battery work great.Easy to set up and easy to use.

6. The energy saver mode doesn't give you the locations that the device traveled in between pings/updates.

7. Shows vehicle location almost real-time and you can set various alert locations.

8. They emailed some instructions for a fix and unit was up and running in minutes.It's a great tool for tracking equipment.

9. You can't force the device to wake up and give you a location.

10. Now that I have it synced, it does not start recording in the morning once motion should have been detected.

11. Bought a second device and installed it last night.

1. Fix SilverCloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SilverCloud: Restarting the app will resolve most errors.
2. Update the SilverCloud App. Here is how:
   1. On Android goto PlayStore » Search for "SilverCloud" » Open SilverCloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SilverCloud » click "UPDATE".
3. Clear SilverCloud app cache: Clearing cached data will force your app to retrieve the latest data directly from SilverCloud servers.
   1. On Android, goto Settings » Apps » Select "SilverCloud" » click Storage » click "Clear Cache".
4. Check SilverCloud app permissions. If any of these permissions required to use your device's features are disenabled, SilverCloud might not work.
5. Uninstall and reinstall SilverCloud. If nothing else has worked, completely uninstall SilverCloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SilverCloud not working

2. Fix SilverCloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SilverCloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SilverCloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SilverCloud may not be able to connect to the Internet when running in the background.