Contact iDenfy Identity Verification Customer Service

Why should I report an Issue with iDenfy Identity Verification?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of iDenfy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. IDenfy goal is to turn your customer’s smart-phone (iOS and Android) or computer into an ID scanning terminal that makes it fast and easy to capture and verify their ID and other credentials to meet KYC requirements.

2. Real-time ID scanning and verification is applied on websites and mobile applications helping reduce risk and minimize fraud for online transactions.

3. This enables customers to perform daily operations from their home instead of going to service centers, where company needs many cost ineffective employees.

4. Right away the document has been scanned and validated you and your customers receive feedback in few moments.

5. Also, it avoids the costly and time-consuming process of manual documentation required for submission and verification.

1. Doesn't work - nobody at iDenfy thought that the user might want to identify with a document issued in another country.

2. Really looks like the button to change the country issuing the document didn't work.Rubbish, after several attempts AI step worked and then the manual dude just failed me.

3. Do they expect your ID to be the exact beard? Exact hair? These are 10 yearly renewed documents.This app is useless even if we upload the valid data and valid image it shows no data.

4. It just refused to do the job.I do not want to use any abusive language for you.. But you deserve lots of abuse.. very very bad appStupid app you need no star because I just wasted my efforts and sub ok what about people who don't have the web browser how are they going to sign in the app .

5. And this company doesn't have any info when searching online, must be mining user data by doing this.

6. Nonsense app so frustratingIs easy to use and clear guidluneThey are trying to match our ID's face with current captured face by our phone.

7. If it was Hetzner restricting document issuer country to IP address, then sorry iDenfy, but you don't inform about it in the app.

8. Kindly please shut down the app and try any alternative works.. due to this poor service wasted 1 day time.

9. I think the android team forgot to work on android 11 and android 12 devices.

10. I personally feel maybe for harassing us.No matter what you do, even if your verification is successful, it gets denied few minutes later.

11. Even your qr code scanner doesn't work.

1. Fix iDenfy Identity Verification Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iDenfy Identity Verification: Restarting the app will resolve most errors.
2. Update the iDenfy Identity Verification App. Here is how:
   1. On Android goto PlayStore » Search for "iDenfy Identity Verification" » Open iDenfy Identity Verification » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iDenfy Identity Verification » click "UPDATE".
3. Clear iDenfy Identity Verification app cache: Clearing cached data will force your app to retrieve the latest data directly from iDenfy Identity Verification servers.
   1. On Android, goto Settings » Apps » Select "iDenfy Identity Verification" » click Storage » click "Clear Cache".
4. Check iDenfy Identity Verification app permissions. If any of these permissions required to use your device's features are disenabled, iDenfy Identity Verification might not work.
5. Uninstall and reinstall iDenfy Identity Verification. If nothing else has worked, completely uninstall iDenfy Identity Verification then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iDenfy Identity Verification not working

2. Fix iDenfy Identity Verification Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iDenfy Identity Verification be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iDenfy Identity Verification not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iDenfy Identity Verification may not be able to connect to the Internet when running in the background.