Published by QNB on Oct 29, 2024

Report an issue with QNB Egypt m-Token.
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Why should I report an Issue with QNB Egypt m-Token?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of QNB to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact QNB Egypt m-Token image 1 contact QNB Egypt m-Token image 2

About QNB Egypt m-Token

1. QNB mobile Token is a convenient and secure solution for generating One Time Password (OTP) needed to securely authorize some of QNB online banking transactions without the need to carry a physical token device.

2. This application needs first to be activated following simple steps reflected on the application help.

3. No internet access is required to use the application after its activation.

QNB Egypt m-Token Customer Insights

1. Hire a better team.After using new mobile with android version (9) I can't even open the app and I am receiving the following message "This app was built for an older version of Android and my not work properly.

2. It sucks!After using new mobile with android version (9) I can't even open the app and I am receiving the following message "This app was built for an older version of Android and my not work properly.

3. It is just waste of time.Not working very bad, Mobil Huawei nova 11i not good it is not enable to download qbn application m tokwnCrashes it was working fine before the last update now its just a trashThis application is never about security.

4. Kindly advise.Terrible..was working good since April 2023 ican't use it again...not even starting.Not working, also the bank app not working since monthsEverytime I type in the OTP into the internet banking service, I get an error.

5. Very bad user experience.The application is not working on my Oppo A93.

6. Try checking for updates or contact the developer" with no updates available.

7. Try checking for updates or contact the developer" with no updates available.

8. It has the latest version of Android 11.

9. Every time I remove a SIM card, I just have to go through the same process of applying for a new activation number.

10. It is not working properly.

11. Even the manual activation does not accept the first otp.

Steps to Troubleshoot & Fix QNB Egypt m-Token Issues

1. Fix QNB Egypt m-Token Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart QNB Egypt m-Token: Restarting the app will resolve most errors.
  2. Update the QNB Egypt m-Token App. Here is how:
    1. On Android goto PlayStore » Search for "QNB Egypt m-Token" » Open QNB Egypt m-Token » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QNB Egypt m-Token » click "UPDATE".
  3. Clear QNB Egypt m-Token app cache: Clearing cached data will force your app to retrieve the latest data directly from QNB Egypt m-Token servers.
    1. On Android, goto Settings » Apps » Select "QNB Egypt m-Token" » click Storage » click "Clear Cache".
  4. Check QNB Egypt m-Token app permissions. If any of these permissions required to use your device's features are disenabled, QNB Egypt m-Token might not work.
  5. Uninstall and reinstall QNB Egypt m-Token. If nothing else has worked, completely uninstall QNB Egypt m-Token then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing QNB Egypt m-Token not working


2. Fix QNB Egypt m-Token Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make QNB Egypt m-Token be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to QNB Egypt m-Token not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, QNB Egypt m-Token may not be able to connect to the Internet when running in the background.

Reported Issues