1. CIB OTP Token allows you to generate a One Time Passcode needed to authorize 3rd party transactions outside own accounts on the Online Banking platform for the Commercial International Bank (CIB) Egypt.
1. Actually same issue was reported by other users here too.Very very bad application and service - i try to make online transfer and enter all detials then when i enter OTP number always mentioned it is not correct although i'm very sure i enter 6 digit correct and i try to contact customer servicers and talk to them 6 times with the same answer of uninstall software then reactivate and that always not work - this was very hard and delay imoprtant transfers and cause damages to me - at the end may i will be forced to close my account in CIB soon.a disappointing application, u can imagine every time I need to make a money transfer transaction, I have to call cib customer service and ask for RESETTING application for installing again!! it is very annoying.
2. Reinstalled the app and called the customer service many times for activation, they unlock the app, change the application counter and ask me to set the time zone to Automatice which is already done, but still locks again! Update October 2019, still not working after contactingthe customerservice and resettingthe app many times.
3. solutions should be based on root cause analysis, Not trial and error methods.Amateur application with endless issues and flaws, the nice thing that you will see is related to the 5 stars ratings, most of it is coming from the bank application development team.
4. The solution in all cases is to uninstall and reinstall the application! I think something fundamental is missing here, unfortunately the support team is disconnected and not listening to the issues.
5. I have been trying to transfer money and enter the OTP but each time the message incorrect OTP appears.
6. Customer service team doesn't understand the issue / doesn't know the solution.
7. My feedback on the experience is good.OTP number has many issues such as giving error messages of incorrect number while the number is correct, plus the expiry is very fast in 1 minute.
8. Very frustrating experienceDoesn't allow me to copy codes from SMS.It resets the form every time I switch to SMS to copy the codes.
9. The app is functional but not user friendly and buggy.To those who say that the page reset when they activate token, Please split the screen between CIB app and your messaging app and just use copy and paste options.
10. I called the customer service line multiple times and they tried to help but I do not think the issue is from their side at all!Extremely unprofessional app.
11. Could not copy any info in step 2, whenever I go to another screen to copy the code and get back to the app, it resets to step 1 again, same happens if the screen gets locked.