Published by ZhangHao on Jan 5, 2024

Report an issue with RXCamView.
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contact RXCamView image 1 contact RXCamView image 2

About RXCamView

1. The RXCamView app is designed to work with NVR, DVR, IPC and other surveillance camera.

2. With the video playback feature, you can conveniently view what happened in the past period. 5. 7.

RXCamView Customer Insights

1. What's the point of a security system that can't be seen unless your phone is home or connected to wifi? Additionally, the set up is less than "user friendly," email set up is a joke, and the video log on notifications will only do 24 hour time; even though 12 hour has been selected.Once the application was upgraded to version 1.4.0 I lost connection with one of the 16 DVRs that I have connected.

2. Only the time it was "connected" got shorter eacth time.Little buggy sometimes but it works great!!!! Absolutely love it and has amazing quality on the video.

3. I've put in IP addresses which allow some of them to connect temporarily, but every time the service provider changes the IP address of the router, I have to go in and resetup their software to connect.

4. There's no reverse play.It has high quality video; adjustable zones for motion; and a variety of playback settings.

5. Mostly, I've found it difficult to jump to a certain time stamp especially if you only need to leap either forwards or backwards a few minutes.

6. If this isn't fixed soon this is going to cost me thousands of dollars to replace the dvr's or an enormous amount of work to set up ddns connections for all of the remote systems and set it up on each one of my clients devices.

7. every day, whether i use it or not.As mentioned, the newest update gave me the "closed connect" error and I could not view anything.

8. Also, the other issue about not going back to video review page appears to be fixed.

9. If you needed to turn over footage for any reason, I haven't figured out how to go in the settings and change the storage location.

10. Fix this now!Constantly goes offline and can't view cams.

11. I am still trying to figure out how to save the 7 days of recorded video to a flash drive or something.

Steps to Troubleshoot & Fix RXCamView Issues

1. Fix RXCamView Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart RXCamView: Restarting the app will resolve most errors.
  2. Update the RXCamView App. Here is how:
    1. On Android goto PlayStore » Search for "RXCamView" » Open RXCamView » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RXCamView » click "UPDATE".
  3. Clear RXCamView app cache: Clearing cached data will force your app to retrieve the latest data directly from RXCamView servers.
    1. On Android, goto Settings » Apps » Select "RXCamView" » click Storage » click "Clear Cache".
  4. Check RXCamView app permissions. If any of these permissions required to use your device's features are disenabled, RXCamView might not work.
  5. Uninstall and reinstall RXCamView. If nothing else has worked, completely uninstall RXCamView then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing RXCamView not working


2. Fix RXCamView Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make RXCamView be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to RXCamView not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, RXCamView may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello i'v been using this app for more tgan 4 years for dvr camira bm rosh. I know how to add camera i'v been doing that all the time. Recently this app stop working. I try to add me camera and it keeps saying faield. Plese i need help

    — by Christina kasis 1 month ago

  • Hi when viewing playback video there is no activations shown on the timeline bar just completely blue bar

    — by Terry Coan 3 months ago

  • My facility caretaker can get his phone to connect to our cameras using RX Camview but I have lost the ability to Connect. I have checked all settings. I was able to connect a week ago and now I ltbtimeouts

    — by Ron Baksa 5 months ago

  • I have tried everything, and I cannot view remotely, the app connects for a few brief seconds, and then just turns red saying connecting. What is wrong? My Wi-Fi and Internet are fine for everything else.

    — by Lynn 5 months ago

  • An ex changed the password to my equipment and I can’t reset my password to prevent him from seeing my security how can I reset to factory settings on my equipment?

    — by Sandra Munoz 6 months ago

  • I have a 8-channel cobra security system which I bought from Harbor Freight it's item number 63890 every time I download the RX cam view app and put in the information it comes up and says that this app has a bug in it and the app automatically shuts off I need a solution to this problem so that I can watch my monitors on my cell phone when I'm not at home otherwise the system is useless to me please help me resolve this issue I have changed my Wi-Fi carrier twice I now have spark light which is hardwired into my house and it's still is saying the app has a bug in it please help

    — by Andrew Clark 6 months ago

  • Rx cam is showing connect closed

    — by Noah 6 months ago

  • Hello.
    I use RaySharp ip system and using RXCamView. When i try to enable push notifications in the app it trigers RS Push init Error. I use Huawei P60 Pro. I did the same to my lifes Samsung Galaxy S22 Ultra with no problem. What can be the problem for this error?

    — by Nikislav Ivanov 6 months ago

  • Hello, I am setting up my RXCAMVIEW security cameras and I have forgot the password. What are my next steps?

    — by Andres 7 months ago

  • Hello,
    I am trying to figure out email configuration for our system. Do you have documents I can use for Gmail?

    — by Joe 7 months ago

  • Forgot password can not access account. There is no option in the app

    — by Donnie Brown 7 months ago

  • The app keeping crashing . Is there a fix or update . Thank u

    — by Kathy Herman 8 months ago

  • Having trouble with connect clothes message coming up on my RX cam view with the Cobra camera system from harbor freight

    — by Jacob 8 months ago

  • Hi, we currently have an RXcamview system installed at our business but my boss doesn’t have access to the system login. A previous person that worked with us might have that information. Can you please help me out?

    — by Carla Cisneros 8 months ago

  • I am the president of our Hoa.(castle peak community Nampa Idaho. I want to set up our security cameras. No one can remember the pass word. They said someone came and set it up for them. The camera is GW securities. The # on it is IP 192168.0123dhcp
    Serial# y2020112500001
    Can you please contact me will directions on how to connect the camer
    Thank you,
    Susann Krans
    2483428441
    10383 McKinley St
    Nampa Idaho 83687

    — by Susann 8 months ago

  • I load rxcamveiw on my s22 ultra android and the phone shuts down the app as having detected a bug. It will not let me open after that. I have reloaded/install MANY times with no change

    — by Wally vanzant 8 months ago

  • Hi I'm having trouble viewing my cameras through the app and can't get tech support from swann, YouTube video have been unsuccessful
    Could you please send me a step by step set up please?
    Regards Sean Denyer

    — by Sean Denyer 9 months ago

  • Can not view cameras online thru phones, need help restoring

    — by Briantel K Broadway 10 months ago

  • The flood lights never turned off please email me a tutorial on how to turn off the camera flood lights

    — by Greg 10 months ago

  • Can't seem to get notifications on my phone from swann cameras model no PVR8-4575 Through this app

    — by Julie-Anne 11 months ago

  • Difgiculty in entering power cable plug into batterry not complaint do I need newccable and can you supply Thanks Callan

    — by Callan 11 months ago

  • Can't get the app to come up on phone cause it keeps crashing

    — by Nathan gardner 11 months ago

  • Couldn‘t Record any video

    — by melody 11 months ago

  • My android app is telling me that to download the system and use it on my cameras. You have a bug in your system and need to be cleared out before I can operate my Cobra cameras.

    — by jihad m kassem 1 year ago

  • I am not able to use the RXCamView app on my mobile device for Cobra security camera system. The app does not connect on all of the mobile devices that I have tested. I was able to use for a few months then it stopped working.

    — by Nereida Torres 1 year ago

  • App want let me connect

    — by Jaquavious 1 year ago

  • Hello

    — by Kevin 1 year ago

  • App login in

    — by Kevin 1 year ago

  • Can't get the cameras to show on my phone ,forgot password and user name and the and it just shows device exit

    — by Mary Saenz 1 year ago

  • Your app still is not working and you have not answering me back about fixing it

    — by Derrick 1 year ago

  • My app says connect closed and the cameras show offline, how can I fix this

    — by Michelle Frye 1 year ago

  • Can I please get a customer service number to help me with my rx cam app please my cell is 318 447 7511

    — by Crystal Nugent 1 year ago

  • My system worked great after setting it up, got a new phone and installed the app on my new phone, when I try to open the app, it says connect close, tried contacting the harbor freight support folks and they said it's an issue with the app, the system works in my shop fine, I've reinstalled the app on the phone and gone through the entire setup again and defaulted the system,
    the base still works perfectly, but not on my phone, what can I do to get the app working on my android phone again ?

    — by Kenneth Lawson 1 year ago

  • My cameras wasn't playing back video so I contacted Kobra they made me Uninstaller your rz camera view app I reinstalled and now is telling me the app has a bug .. are yall having problems with app currently I have a android phone .. no other problems with any of my other apps ..

    — by Crystal Nugent 1 year ago

  • App is only working sometimes like one day a week need it fixed so can see cameras when not at home

    — by Derrick 1 year ago

  • I can not play back on rx viewcam, it said no video found but I can play it back on my cobra camera systems. I removed the rx cam app and reinstalled. It not help.

    — by Ricky Anderson 1 year ago

  • I need to know how to retrieve or reset my log in information for my system as I cannot remember the log in information.

    — by Javier Giron 1 year ago

  • I have rxcamview app for cameras. The app will not open keeps saying there is a bug in app. Please help. Thank yoy

    — by Bruce 1 year ago

  • Your app keeps saying it has a bug in your system.

    — by Clark Hildred 1 year ago

  • My Wi-Fi password changed!! Now my app on my iPhone does not work, it has a offline screen on my iPad also

    — by Lawanda Lock 1 year ago

  • I have a stand alone IP camera not connected to an NVR. How do I add this camera to the RXCAMVIEW app? I have tried everything I can think of but it will not add. I am 100% sure I am entering the correct IP address. Also, I can successfully connect to the camera using the IP address directly so I know that is not the issue. Thanks

    — by jeff 1 year ago

  • The app keeps crashing, trying to setup for phone.

    — by leonard Nelson 1 year ago

  • I need help changing my password and I am not able to, I would like to speak to someone by phone if possible. Need Password Reset Instructions.

    — by Jesse Brooks 1 year ago

  • I am tryen to figure out how to set up my rxcam. I downloaded the rxcam app on my mobile phone. It tells me I need a user name an password. I have tryed a 100 different passwords. I get a little message on the screen that says password must be between 000-00 .

    — by Ruth 1 year ago

  • I got a new phone and need to connect it via RXCAMVIEW. I go into the Device Manager and entered the IP Address, etc.. but it doesn't give me the option to save.

    — by Carmen Khelawan 1 year ago

  • My partner forgot the password, need to reset it.

    — by Volodymyr Bidulka 1 year ago

  • My Rxcam view has a bug

    — by Elsa mora 1 year ago

  • I need help forget my password

    — by Jose Avalos 1 year ago

  • I can't get my cameras to connect to my wifi or my phone.

    — by Cory Robert Crank 1 year ago

  • Saying there's a bug in the system, thus crashing my app.

    — by Seth 1 year ago

  • I’m trying to hook my phone to my cameras, I forgot my password word to my Security device. When trying to reset it says the email parameters you set is incomplete. The system is not allowing me to set the cameras to my phone

    — by Kelly Parker 1 year ago

  • I get motion notifications but when i click to view them it comes up no video file found.

    — by Andrew 1 year ago

  • Cannot get my android phone to view cameras

    — by John Loughrie 1 year ago

  • I cannot get my RXCamView app to work outside my local WiFi Network. I tried using the QR Code on the DVR to set it up and also use the IP address. I can get the local WiFi to work with the IP address but not the QR Code but neither works outside my network.
    Any help getting this fixed would be appreciated.

    — by Mike Campo 1 year ago

  • I can’t connect to my cobra 4k nvr

    — by Chase Talton 1 year ago

  • It's there anyway for me to view lossed days of camera footage?

    — by Antoinette M Balcita 1 year ago

  • Hello, my issue with the app is that when I go into remote settings and into video cover it will not let me save any of the chances I make. it doesn’t let me exit out of video cover. I checked this out on another device to see if the problem was also happening on another phone but the device had the green menu at the top where you could save changes that you made. And mine does not. I have tried re downloading the app and i’m not sure what’s causing this. Please get back with me when you have the time! Thank you so much!

    — by Nasreen 1 year ago

  • Where can I get someone to set up my remote view in pompano beach florida

    — by Brigite Grossman 1 year ago

  • I accidentally "unchecked my P2P" and I can't view the videos again ... Message "connect close" and "xNew Device." Please assist.

    — by Daniel 1 year ago

  • App does not send notifications to my phone

    — by Rachel Strek 1 year ago

  • Hello. I switched phones and the IP configuration in my app on new phone needs to be setup. Can I get some help filling fields out so that I can access on my new phone

    — by Kristin Briggs 1 year ago

  • I used the app years ago with my system and no longer know details to get on my phone please help

    — by tracy lanzon 1 year ago

  • One of my camera says, “ Record no data”

    — by Elena Lopez-Bowlan 1 year ago

  • I have been trying to set up my rxcamview on my android phone and I keep getting the error connect close no matter what I do

    — by Alie 1 year ago

  • How can I reset password??? Help

    — by Lindsey Gillett 1 year ago

  • App wont connect to NVR all its say connect close

    — by Imam 1 year ago

  • I am putting in the correct password and it still says connect close. Please help with this problem

    — by Tylwr 1 year ago

  • push notifications was working on my phone when movement was detected just fine until my android phone took an update now i dont get notifications of movement anymore went threw settings nothing changed there this is a new system just got everything up and working 9-25 any help be much apperciated

    — by Bill 1 year ago

  • I can't login on my phone my phone broke and I had to get another phone I installed the app but can't remember the password how can I get in or change it

    — by Juanita Perez 1 year ago

  • Will not play back motion detection says no file found, I recieve notification but can't play them back

    — by arlene hall 1 year ago

  • I need help setting up this security system it’s not seeming to work

    — by David roth 1 year ago

  • This is the second time that my notifications and playback have stopped working. They continue to try and load the playback video but nothing happens. Last time it somehow fixed itself but it took a while. I'm wondering if there's something I can do to fix the problem. It's still recording and notifying me of motion but I can't view it.

    — by Jaclyn Smith 1 year ago

  • Hi, I have forgotten my passwrd and cannot get to change it through the App. Also can't find app for new Mac.

    help
    Thanks

    — by Charles Cooper 1 year ago

  • App wont connect to NVR all it says is connect close

    — by Blake Walls 1 year ago

  • Is this website even real? This issue is not going away and it is infuriating.

    — by Kristyn Swingle 1 year ago

  • I would like to be able to use my computer to monitor my Cobra Security System. It did not come with a disk or any instructions about how to check the system with any devices except for my phone or tablet. I cannot find the app in the microsoft store to download it to my PC.

    — by Karen Kramer 1 year ago

  • I need to look at video recording from 8 days ago and the app won’t allow it. How do I do this as a matter of urgency

    — by Joanne Ashkar 1 year ago

  • I bought a second set of Cobra security cameras and install in a different location. I have the RXCamView app already installed on my iPhone. How can I watch on my iPhone Live view from second set of cameras?

    — by Mohan Manraj 1 year ago

  • I can’t install my cameras to my PC

    — by Mneus 1 year ago

  • Try to set my wife phome to home camera system can you call me 2526408698

    — by Walter & Sylvia Best 1 year ago

  • How do I disconnect my soon to be ex husband phone from watching my cameras

    — by Tawnya 1 year ago

  • My system went offline, Username and password are wrong, Can’t login to fix anything.

    — by Don Dames 1 year ago

  • After I launch the app and entered username &Password the app said under device - user name or password error.

    — by Robert straw 1 year ago

  • Cameras are not working on app

    — by Kristyn Swingle 1 year ago

  • It wont record any motions. i get the notifications but no back log for recordings

    — by Abagail l Bogar 1 year ago

  • I cannot connect my device. It keeps saying "connect close". I don't know what to do

    — by Melissa Devore 1 year ago

  • Hello ; I’m trying to record from a rXCam view to my app or iCloud trough the video recorder or direct from the app and is not working
    It only works if I press the record button ; and will stop immediately I exit the app

    Please can I have any help in this regards

    Thank you
    Kind regards
    Dorel

    — by Dorel Popovici 1 year ago

  • Cobra system work fine viewer wont connect can see it in the network but just says connecting or connection close

    — by Blake Walls 1 year ago

  • My app is not notifying me of motion it stopped this afternoon at like 1:30 pm.

    — by Cyndi LABAR 1 year ago

  • Set up the system and added the RxCamview app on my android and it says offline. It worked at first but then it just quit.

    — by Lisa Griffin 1 year ago

  • Hello,

    I need help changing my password and i am not able to, I would like to speak to someone on the phone if possivble.

    — by Nuria Mendoza 1 year ago

  • Notification: Record no data

    — by FRANK J AZNAR SR 1 year ago

  • Hello, I changed the content provider of the home internet, and since then I have not been able to view the cameras on my computer or mobile phone. I would appreciate your help.

    — by Avi Rozen 1 year ago

  • I always have to be doing the process if I want to be connected... it lasts an hour and then it disconnects. It doesn't work how do I get my money back

    — by Judith 1 year ago

  • Im having a few problems 1. When i go to play back recordings it plays slow, the speed doesnt change when i use the fast forward button either and my second problem is the app detects nuisance alarms but not actual people or vehicles.

    — by Logan 1 year ago

  • I've been trying to set my Cobra system to my phone through the Rccamveiw app. I type in the ip address 192.168.001.100. Says connecting then I get connect close

    — by Darrell Williamson 1 year ago

  • I cannot get any sound to be able to talk through the cameras on my app?

    — by Karen Barber 1 year ago

  • It keeps saying connect close

    — by Kevin 1 year ago

  • I lost your last msg I am having trouble reinstalling the rxcview app could you please help

    — by Michael Long 1 year ago

  • I disconnect Uninstaller the review came app but when I tried to reconnect it all said was pending & I can't get it back to reinstall app

    — by Michael Long 1 year ago