Contact Viewer Customer Service

Why should I report an Issue with Viewer for Wanscam IP cameras?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cam Viewer Mobi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've attempted to contact the developers of this app! Your app caused problems to my main camera feed! Either you keep in regular contact with me or refund my purchase?I can't remove the ad that is stuck in the top of screen, the company has closed and there is no support for updates of the app.this app does work for a few of my cams but many are not in the list even though they are all wanscam cameras, just newer camsHave tried a few and this has been the best...+++ just wish they would add more wanscam models as I have 10 cams but can only use 4??? Not the apps fault, wanscam China programs don't work for there own products.... after contact I can now use 8 cameras keep up good work!!UninstallTo be honest, it's the only app I could find on the market that actually worked with my cameras.

2. One issue is that at some point it loses the possibility to adjust the position of the camera.

3. I am using a first generation moto g.Has some warts but works pretty wellKeeps me from worrying about my home and pet while I'm not there.

4. Love it.Adv just blocked part of the view, meaningless as cannot view all.

5. The control buttons dissappear from the interface.

6. And they aren't there at all on some phones.

1. Fix Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Viewer: Restarting the app will resolve most errors.
2. Update the Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "Viewer" » Open Viewer for Wanscam IP cameras » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Viewer » click "UPDATE".
3. Clear Viewer for Wanscam IP cameras app cache: Clearing cached data will force your app to retrieve the latest data directly from Viewer servers.
   1. On Android, goto Settings » Apps » Select "Viewer for Wanscam IP cameras" » click Storage » click "Clear Cache".
4. Check Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Viewer might not work.
5. Uninstall and reinstall Viewer. If nothing else has worked, completely uninstall Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Viewer not working

2. Fix Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Viewer may not be able to connect to the Internet when running in the background.