Published by Flex Finance on Nov 12, 2024

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Why should I report an Issue with Flex Finance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Flex Finance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Flex Finance

1. Flex Finance is a leading Spend Management And Corporate Card solution for Businesses in Africa.

2. It helps businesses manage spending across mobile, web, and corporate cards.

3. So you can be productive and take control of your finances.

Flex Finance Customer Insights

1. That's not a good sign for a business account.This app, oh my! Life saver! Its been so so easy for me to plan my business spending, i can now budget for each of my business expenses, and get alerts before i exceed my budget, it has helped me stay disciplined to stick with my budget.

2. True there is an account with your business name on it, but it is suffixed with "Flex Finance/Sparkle/" something like that... Before your company name shows And sometimes when trying to send money to the wallet, the error message of "cannot retrieve account name" comes up.

3. Really awesome, great work.Flex has made it easy to track my expenses, make transfer seamlessly to more than one person at a time.

4. I recommend this Application for every business owner/person as you can easily track your inflow/ outflow/ budget.

5. I downloaded the app because of a mail sent to me saying that they give you a business account for free.

6. Its making my job difficult because of the time constraints of always going back and forth..pls help see to thatYes, I am giving them 2 star until they fix their KYC photo upload error.

7. Just a click! You have it.Mehn! This app is really a business saver, the best part is how fast the sign-up takes, not to mention the ease in expense input and tracking.

8. The concept is splendid; simple and straight to the point, now I can properly track my expenses down to the exact amount I spend on airtime and data in a month 🥳.

9. This app is super amazing😍! The on-boarding is stress free and very easy to understand, the UI is fantabulous 😊.

10. Kudos to the team, you guys have done well!The app UI looks familiar and at the same time too complicated to understand.

11. Other than that, the app is cool so I am giving it 3 starts.I would have given the app a 5 star rating, but for one reason.

Steps to Troubleshoot & Fix Flex Finance Issues

1. Fix Flex Finance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Flex Finance: Restarting the app will resolve most errors.
  2. Update the Flex Finance App. Here is how:
    1. On Android goto PlayStore » Search for "Flex Finance" » Open Flex Finance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Flex Finance » click "UPDATE".
  3. Clear Flex Finance app cache: Clearing cached data will force your app to retrieve the latest data directly from Flex Finance servers.
    1. On Android, goto Settings » Apps » Select "Flex Finance" » click Storage » click "Clear Cache".
  4. Check Flex Finance app permissions. If any of these permissions required to use your device's features are disenabled, Flex Finance might not work.
  5. Uninstall and reinstall Flex Finance. If nothing else has worked, completely uninstall Flex Finance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Flex Finance not working


2. Fix Flex Finance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Flex Finance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Flex Finance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Flex Finance may not be able to connect to the Internet when running in the background.

Reported Issues