Contact Start 2 Run Customer Service

Why should I report an Issue with Start 2 Run?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ENERGY NV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I do understand the subscription model and totally understand it for new tracks that you don't own yet, but not for the ones I already previously bought... Would really like my track back.Where is the music IN the app?? What I really liked about the original podcasts was the good music mix, up-tempo when running, down-tempo when walking.

2. Think well before getting a subscription.Keeps crashing during sessions, sessions only start again from the beginning, they do not start again from where crashed, nor is it possible to skip to another start in a session.

3. So, question; can some audio feedback be given when the app discovers GPS issues since when running the screen is not checked.Some sessions have bugs which is very annoying.

4. The reason it isn't 5 stars are that I'd prefer a 5 minute warm up and cool down included in the training programme and sometimes it glitches and tells me I'm finished half way through a run.Deleted this app as it was totally inaccurate with the distance.

5. When I want to quit the app when it's bugging the app keeps running in the background en sometimes Starts again so two sessions are playing.

6. Very disappointing.Great training programme, unfortunately, I had some bugs while running.

7. Also you don't get points for example if you run on a treadmill...I suddenly lost access to my paid program, your first 5km? It is giving me a subscription page instead, while I purchased this program in the past.

8. I almost completed the training sessions, my last week starts with the next run, and I love the app.

9. What gives EnergyLab? Update: after having a chat with the support their answer came down to "we've decided to change our subscription model.

10. It's frustrating because this way I lose a good training session.Used this app a while back.

11. * Once the app started, the intro was given and the 'start now' but after that it stopped in the Init and never started counting.

1. Fix Start 2 Run Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Start 2 Run: Restarting the app will resolve most errors.
2. Update the Start 2 Run App. Here is how:
   1. On Android goto PlayStore » Search for "Start 2 Run" » Open Start 2 Run » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Start 2 Run » click "UPDATE".
3. Clear Start 2 Run app cache: Clearing cached data will force your app to retrieve the latest data directly from Start 2 Run servers.
   1. On Android, goto Settings » Apps » Select "Start 2 Run" » click Storage » click "Clear Cache".
4. Check Start 2 Run app permissions. If any of these permissions required to use your device's features are disenabled, Start 2 Run might not work.
5. Uninstall and reinstall Start 2 Run. If nothing else has worked, completely uninstall Start 2 Run then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Start 2 Run not working

2. Fix Start 2 Run Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Start 2 Run be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Start 2 Run not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Start 2 Run may not be able to connect to the Internet when running in the background.