Published by futures.io on Aug 22, 2023

Report an issue with NexusFi.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with NexusFi: Find Your Edge?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of futures.io to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact NexusFi: Find Your Edge image 1 contact NexusFi: Find Your Edge image 2

About NexusFi: Find Your Edge

1. Read and participate in market analysis with your fellow traders, primarily focused on trading the S&P 500 e-mini index futures, as well as the Dow Jones, Nasdaq, Russell, and Eurex futures.

2. NexusFi is a social futures trading community for day trading, platform discussion, indicator downloads, and vendor reviews.

3. Many traders also specialize in commodity futures such as Gold and Oil, or trade bonds such as the 5-year, 10-year and 30-year.

4. Our community has over 100,000 members and is very strictly moderated so that we focus on quality content to help other traders.

5. The most popular trading platforms on our site are NinjaTrader, ThinkOrSwim, TradeStation, MarketDelta, CQG, CTS, and Trading Technologies.

6. Please note: Some discussion threads are only available to Elite Members, visit our website at for details.

7. We have groups for everyone from the beginner trader to the expert trader.

8. If you receive an access denied error in the app, this is why.

9. If you have any issue with this app, please contact us at info@futures. io to allow us to resolve it prior to leaving a negative review.

NexusFi Customer Insights

1. Did u guys block Russia in any way? Currently living here, says network error.Any trading product by Big Mike is awesome because it helps and it is useful and built with integrity.

2. Thanks Mike!New user, says I can't post images in a 1 sentence post.

3. I spent money on it, got almost no use out of it... Update: Hey thank you for your reply.

4. Hope this site stays up.

5. No way of telling you except through here lolSubscribed a long long time ago.

6. Does not work for me.

Steps to Troubleshoot & Fix NexusFi Issues

1. Fix NexusFi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NexusFi: Restarting the app will resolve most errors.
  2. Update the NexusFi App. Here is how:
    1. On Android goto PlayStore » Search for "NexusFi" » Open NexusFi: Find Your Edge » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NexusFi » click "UPDATE".
  3. Clear NexusFi: Find Your Edge app cache: Clearing cached data will force your app to retrieve the latest data directly from NexusFi servers.
    1. On Android, goto Settings » Apps » Select "NexusFi: Find Your Edge" » click Storage » click "Clear Cache".
  4. Check NexusFi app permissions. If any of these permissions required to use your device's features are disenabled, NexusFi might not work.
  5. Uninstall and reinstall NexusFi. If nothing else has worked, completely uninstall NexusFi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NexusFi not working


2. Fix NexusFi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NexusFi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NexusFi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NexusFi may not be able to connect to the Internet when running in the background.

Reported Issues