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Why should I report an Issue with Mobile Passport by Airside?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Airside Mobile Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Airside and Expedited Travel partnered to create a combined service offering of the Mobile Passport App and RushMyPassport online passport application services with the U. S. Department of State.

2. To prepare for future trips, travelers can find a direct link to RushMyPassport on the home screen of the Mobile Passport App, and complete the administrative work, digitally, without an in-person visit to a passport office or enrollment center.

3. CBP) to streamline the international customs process at most major U. S. airports and cruise ports. A record 10M U. S. and Canadian passport holders trusted the app for quickly entering the United States.

4. This app also provides a link to the Airside Digital ID App for new mobile ID services when traveling with American Airlines, renting your dream apartment, showing your health pass and more.

5. The award-winning Mobile Passport App by Airside was launched in 2014 as the first app authorized by U. S.

6. Effective February 1, 2022, this app provides a redirect to the CBP MPC App for the submission of passport and travel entry information to U. S.

7. The Mobile Passport App by Airside was just the beginning.

8. Store your verified passports and driver’s licenses and other ID documents for free.

9. Customs and Border Protection (CBP).

10. Customs and Border Protection (U. S.

11. Save time with your digital ID.

1. Took me 2 minutes to enter passport and travel information in the app and then went through the (extremely) short passport control line for mobile app users.

2. When I have a connecting flight, instead of stressing out on a line for thirty minutes or more, I literally swan past the hundreds of people waiting for the kiosks and go directly to a customs agent, who scans the bar code and I'm out! It's been a life saver at big international airports like JFK, EWR, MIA, and FLL.Rarely you see the government try to be efficient and provide tools to help citizens, for free.

3. The app itself is great.I had the app on my phone but hadn't set anything up, but I did so in a couple minutes after I landed and I went straight through the checkpoint while everyone else was waiting in line! The only part I had trouble with was figuring out how to scan my passport.

4. I did zip through the passport check in a matter of less than 10 minute, but than was waiting for my luggage for 45 minutes with everyone else so overall I left the airport at the same time as everyone else that didn't use the app, but that's a different problem.

5. Can no longer scan passport, and must enter data within 4 hours of passing through customs.

6. After retrieving our luggage, Customs allowed anybody and everybody to use the Mobile Passport line.

7. If the instructions had simply stated (or had a more helpful diagram) that I had to line up the blue rectangle with the two lines of computer text along the bottom of the picture page, I'd have been done in 30 secondsWorked for us at Chicago.

8. Only certain lines were designed for Mobile Passport, but the app didn't say which, and there wasn't clear signage at the airport to let me know.

9. The only minor issue I had was that the readers for the barcode was having issues and it was hard for it to read the barcode from my phone, after more than a couple of scans went through.The app was convenient and saved time returning home to Denver.

10. On the plane on the way back we deleted and recreated our profiles and passport info then the rest of it on the free version.

11. And to top it off, it took longer for me to get cleared as the agent went through the motions of scanning and checking off the boxes on his screen than it took for people with paper forms.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Passport by Airside » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Passport by Airside app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Passport by Airside" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.