Contact MTR Customer Service

Why should I report an Issue with MTR Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MTR Corporation Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Introducing the brand new “MTR Points” on MTR Mobile, which allows you to easily earn points from daily travel, or while spending in MTR Malls and Station Shops, buying any MTR souvenirs or tickets via MTR Mobile.

2. The upgraded MTR Mobile not only offers you a more personalised and informative journey, it also provides information on MTR Malls and MTR Shops to suit your daily needs.

3. The upgraded MTR Mobile is an integrated information platform that enriches your daily life by providing a variety of content, including lifestyle, technology and tasty treats, along with a variety of different discount offers and benefits.

4. Simply click on the “Malls” page and you can check all the latest news on shopping and dining, promotions and parking services at MTR Malls.

5. What’s more, you can earn “MTR Points” from daily travel, shopping and dining, and redeem for free rides and other rewards.

6. As before, simply click on the “Transport” page and MTR Mobile can instantly provide complete information for you to better plan your journey.

7. What’s more, you can ask our “Chatbot” Macy to check information on route suggestions, MTR Malls or details about MTR Points!

8. MTR Mobile can also provide personalised promotions and updates based on your preferred settings.

9. Accumulated points can be redeemed for free rides and other rewards.

10. Simply click on the "Station Shops" page and check on the wide range of convenient retail outlets available in MTR stations to serve your daily needs, and allowing you to take advantage of all the latest privileges.

1. Now it's just loaded with tons and tons of feature that does not really help the user in their everyday travel needs.easy to check the duration of different trip! keep it up!Select station in route map has bug, always moved to center of the mapPlease, PLEASE add "real time" in next train function.

2. HORRENDOUS!! Review from last post: all in all, the app is great but the in-game app is very buggy, that makes the user experience really terrible.Service status is useless, currently major delays on east rail line and have been for an hour or so, get service status says no problems...application unstable.

3. (3) The hotline promised to reply to the complaint within a few working days, but it never called back within the said limit, breaking its promise.Till the moment I rewrite this review, there has NOT been any significant improvement made to the app.

4. The app unnecessarily asks for permanent camera permission instead, raising fears of privacy breach .

5. Firstly, it was convenient to use and didn't take much time as I didn't have to wait for a phone operator like in the olden days.

6. Turned out the app was actually requesting the camera permission and the error message was wrong.

7. Now 1/4 of the screen is covered with adds!!! Don't the MTR Corp make enough $ without having to shove adds down you throat too? Navigation sucks as well now, touch the screen and it zooms to where you are.

8. I even got to see the control room!My experience is that it is plainly slow... I use the app just to check map and route suggestion.

9. (2) Kept requesting the location permission when it's already permittted.

10. (1) One-off camera permission is denied.

11. Secondly, they found my phone after one night, when I went to collect, the staff were extremely kind and helpful.

1. Fix MTR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MTR: Restarting the app will resolve most errors.
2. Update the MTR App. Here is how:
   1. On Android goto PlayStore » Search for "MTR" » Open MTR Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MTR » click "UPDATE".
3. Clear MTR Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from MTR servers.
   1. On Android, goto Settings » Apps » Select "MTR Mobile" » click Storage » click "Clear Cache".
4. Check MTR app permissions. If any of these permissions required to use your device's features are disenabled, MTR might not work.
5. Uninstall and reinstall MTR. If nothing else has worked, completely uninstall MTR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MTR not working

2. Fix MTR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MTR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MTR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MTR may not be able to connect to the Internet when running in the background.