Published by Arton Media on Mar 28, 2024

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Why should I report an Issue with Passport Index: Visa Checker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Arton Media to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Passport Index: Visa Checker

1. A must-have pocket guide to intelligent travel. Sleek interface. Simple to use.

2. See where your passport can take you.

3. Dream where you can go next.

4. Visa Checker is a streamlined tool from Passport Index, the most celebrated global mobility intelligence platform which also features a real-time global ranking of the world’s passports.

Passport Index Customer Insights

1. The App needs a lot of improvements by collecting accurate information.Very useful to let you know your passport category and where you can go with your passport.Quick advisory and detailed information regarding world passports and traveler's info.The app is excellent, put a search function the I will give you five stars.Uninstalled the app after 45 seconds.

2. I like the whole idea the app is well made but I enjoyed it more when it used the world map design (if I can still use that interface I would like to know how) I gave it 2/5 stars just because it's more time consuming to find out where u have access with a passport and what type of accessDefinitely needs to be upgraded to reflect the quality of the iOS app...preferably even better.

3. Seriously give Crapple a run for it's money guys as they shouldn't have to surpass Galaxy most of the time.

4. This is an app that's certainly worthy of it!The information in the App is not correct for Saudi Arabia.

Steps to Troubleshoot & Fix Passport Index Issues

1. Fix Passport Index Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Passport Index: Restarting the app will resolve most errors.
  2. Update the Passport Index App. Here is how:
    1. On Android goto PlayStore » Search for "Passport Index" » Open Passport Index: Visa Checker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Passport Index » click "UPDATE".
  3. Clear Passport Index: Visa Checker app cache: Clearing cached data will force your app to retrieve the latest data directly from Passport Index servers.
    1. On Android, goto Settings » Apps » Select "Passport Index: Visa Checker" » click Storage » click "Clear Cache".
  4. Check Passport Index app permissions. If any of these permissions required to use your device's features are disenabled, Passport Index might not work.
  5. Uninstall and reinstall Passport Index. If nothing else has worked, completely uninstall Passport Index then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Passport Index not working


2. Fix Passport Index Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Passport Index be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Passport Index not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Passport Index may not be able to connect to the Internet when running in the background.

Reported Issues