Contact Amex GBT Customer Service

Why should I report an Issue with Amex GBT Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GBT US LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel. - Access booking features directly from the home screen of the mobile app. - Updated itineraries and timeline view allow for easy access to all of your travel. - New action oriented trips and segments, with contextual options based on where you are in your journey. - Add trips booked anywhere using our new import feature. - Our improved timeline view allows you to see all your trips in one feed. - Our Messenger feature allows you to connect with a travel counselor for assistance. - Modify or change existing trips booked with American Express GBT. - Book new trips, flights, hotels or other travel with a live agent.

2. Never miss a beat, with trip updates and messages. - Receive important travel updates and notifications in real time. - Stay safe while on the road, with Expert Care and Proactive Traveler Care. - In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager).

3. Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing.

4. We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest).

5. You will then need to enter your company email address and complete a few registration steps. - Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish.

1. I have not found the option to remain logged-in.I am not able to signin with my corporate email, whenever I am trying to signin I am seeing this error "there was a server , please try again later".Since the latest upgrade, the chat function crashes the app...It was not helpful at all, I needed actually support during my travel but I have to try 3 time because the people on the other side were closing the chat in the middle of conversation, taking too long to reply for an urgent situation, the third one was better.

2. This is very inconvenient.Not even possible to login using SSO, clicking on SSO leads to a screen with a email field and continue button, that leads back to the normal loginEvery time you need to use the app it requires update.

3. The worst part is there's not even a proper support email address to report any issues regarding this buggy app.I login with username and password and I get prompt everytime that 30 day login is expired.

4. Update in response to developer feedback: So I need two different logins (and therefore two attack vectors for hackers) in order to access a single set of info on the back end? Here's an ingenious idea... let users log in with the same credentials.

5. And for that, my review remains at one star.Can't even login now! In the past this app had issues with saved credentials and required to login on each occasion.

6. Says I cannot use an email address for a user name when I just registered using one and can log into the website with it just fine.

7. Password reset works bad.Any travel app is impractical in case you need to log-in each use.

8. In addition to other problems mentioned in the review, adding flights to my calendar also has problems.

9. Now with the latest update we can't even login.

10. It's some sort of syncing error, but with all the problems there's almost no point in using the appWon't let me log in.

11. Then I have to redo the login step.

1. Fix Amex GBT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amex GBT: Restarting the app will resolve most errors.
2. Update the Amex GBT App. Here is how:
   1. On Android goto PlayStore » Search for "Amex GBT" » Open Amex GBT Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amex GBT » click "UPDATE".
3. Clear Amex GBT Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Amex GBT servers.
   1. On Android, goto Settings » Apps » Select "Amex GBT Mobile" » click Storage » click "Clear Cache".
4. Check Amex GBT app permissions. If any of these permissions required to use your device's features are disenabled, Amex GBT might not work.
5. Uninstall and reinstall Amex GBT. If nothing else has worked, completely uninstall Amex GBT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amex GBT not working

2. Fix Amex GBT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amex GBT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amex GBT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amex GBT may not be able to connect to the Internet when running in the background.