Contact Paris Metro Customer Service

Why should I report an Issue with Paris Metro – Map and Routes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mapway to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Luckily, this app works 100% offline and made my stay in Paris enjoyable and comfortable! It's incredibly easy to use, has a clean user interface and makes getting around the city a piece of cake.Downloaded this cause I knew the metro in paris was difficult to navigate from being there previously.

2. As a result connecting bus lines to trains could not be determined and because most of our time was spent outside the coverage area any sort of route planning was incomplete as the nearest RER stations were available in the app.I came across this app when looking at transport options for my city break.

3. Best feature i would say allows you to enter your start location (place or station) then enter your destination, it then gives you clear and easy to follow instructions of what line to take, any change overs, tells you total no of stops, and approx time.

4. Still, a great app; 5 stars!This app saved our trip to Paris because it allowed me to set up travel plans to tourist sites and saved them as Favorites, so each day we had a different itinerary that I picked from my list.

5. It clearly presented all of my route options and told me how many stops to my destination and/or connecting stations, plus estimated trip duration.

6. however, it does not include bus lines and any trains outside of Paris are incomplete.

7. It shows station to station train connections, and at the end of the day I tapped the reverse arrow and it showed me the correct trains to catch back home.

8. Which as you will find out in Paris it's very confusing especially at stops with multiple lines.

9. For instance, the 9 Line was closed one entire day for maintenance work but the app's route plan didn't take that into account.

10. (They aren't necessarily the reverse order of the outbound trip; I didn't see that coming.)Terrible! I am using the paid option for the than 25hs.

11. This is an excellent app if you only plan to use the Metro/RER within Paris proper.

1. Fix Paris Metro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Paris Metro: Restarting the app will resolve most errors.
2. Update the Paris Metro App. Here is how:
   1. On Android goto PlayStore » Search for "Paris Metro" » Open Paris Metro – Map and Routes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paris Metro » click "UPDATE".
3. Clear Paris Metro – Map and Routes app cache: Clearing cached data will force your app to retrieve the latest data directly from Paris Metro servers.
   1. On Android, goto Settings » Apps » Select "Paris Metro – Map and Routes" » click Storage » click "Clear Cache".
4. Check Paris Metro app permissions. If any of these permissions required to use your device's features are disenabled, Paris Metro might not work.
5. Uninstall and reinstall Paris Metro. If nothing else has worked, completely uninstall Paris Metro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Paris Metro not working

2. Fix Paris Metro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Paris Metro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Paris Metro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Paris Metro may not be able to connect to the Internet when running in the background.