Contact Tube Map Customer Service

Why should I report an Issue with Tube Map - London Underground?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mapway to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app used to be amazing and easy to use but now you can't even type in a station without having to watch 2 minutes worth of ads, which really isn't helpful when you're in a rush and trying to find out what tube you need to get on! Really disappointed.What the actual... Really? Had typed out a long message & needed to check the Tube Map to list info in my message but was inundated by adverts causing me to select one accidently, which then took me away from my message in the web page & I lost everything.

2. The adverts aren't an issue, you get two pages when you first open the app, after that I closed & opened it multiple times, trying to resolve the above issue and didn't receive another adConstantly stopping to show a pop up add.

3. The distain the developers show to users in the free app makes me wonder who would ever pay for this app.I have tried 4 Tube apps ... found this one to be the most useful.

4. the stations drop down shows for a millisecond before disappearing, & without the exact start & end, the app won't show the route The UI looks nicer, but that's irrelevant if the app doesn't perform as required.

5. Good: provides accurate Tube connections and routes, good geographic map in addition to Tube map, shows step-by-step connections.

6. 10/10 stars everytime for this app!The addition of intrusive adverts and an extortionate increase in the price to remove them has ruined this app.

7. It's a shame because otherwise this app is the well designed and works great but I can't recommend it in this state.Noticeably slower & less responsive since the update.

8. The last thing you want to deal when rushing for a train is a pop-up full screen video advert.

9. A deeply intricate message outlining some serious & complext issues that took me a while to type out.

10. Sure, the ad is skippable after 5 seconds but let's hope you manage to hit the little x in the without accidentally clicking on the advert itself.

11. I tell everyone about this app because even without service/data it will give you an offline route so you have something to go off of if you lose signal in the tubes.

1. Fix Tube Map Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tube Map: Restarting the app will resolve most errors.
2. Update the Tube Map App. Here is how:
   1. On Android goto PlayStore » Search for "Tube Map" » Open Tube Map - London Underground » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tube Map » click "UPDATE".
3. Clear Tube Map - London Underground app cache: Clearing cached data will force your app to retrieve the latest data directly from Tube Map servers.
   1. On Android, goto Settings » Apps » Select "Tube Map - London Underground" » click Storage » click "Clear Cache".
4. Check Tube Map app permissions. If any of these permissions required to use your device's features are disenabled, Tube Map might not work.
5. Uninstall and reinstall Tube Map. If nothing else has worked, completely uninstall Tube Map then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tube Map not working

2. Fix Tube Map Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tube Map be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tube Map not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tube Map may not be able to connect to the Internet when running in the background.