Contact CapMetro Customer Service

Why should I report an Issue with CapMetro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Capital Metropolitan Transportation Authority to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But of course the scanners on the bus only work about 75% of the time.They redid the whole app, but it still has the same issue where when you activate a pass for the day, it only stays on the "Active" tab for a short period of time, and then it goes back to the "Available" tab where it gets lost among your other previously purchased passes... even though it was already activated! I don't know why they can't get that to work correctly.

2. But there are a few annoying quirks such as: the incessant confirmation/expiration notice when I open my weekly fare and the forced update & reload when I least expect it like when the bus is literally in front of me... It also needs a rate-the-driver feature because some of the drivers suck so hard.

3. I been riding with yall since 2014!Ever since the new update, it crashes frequently when trying to open.

4. I just hope it starts working faster and stops crashing in the middle of trying to use it at the bus.Horrendous. Very slow overall, but especially when loading passes, which also glitch in various ways.

5. Then when I re-open, my monthly pass has a data error & I can't access it so I always end up buying a single or day pass moments before my bus arrives.

6. Frustrating at best, dangerous when someone is at a stop at a late hour unable to get information.For the last few months, this app has been absolute garbage.

7. It allows you to track CapMetro's unreliable (late) and infrequent service (30 minute routes) in real time.

8. The app knows the pass is active because it displays an expiration date, it's just in the wrong tab so it's hard to find.

9. Currently experiencing a bug preventing me from displaying passes but unsure if that's not a phone issue with memory.

10. If your screen times out when you have your pass open, it crashes the app.

11. Bought a pass, could not access it, then it disappeared entirely after visiting the store for assistance.

1. Fix CapMetro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CapMetro: Restarting the app will resolve most errors.
2. Update the CapMetro App. Here is how:
   1. On Android goto PlayStore » Search for "CapMetro" » Open CapMetro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CapMetro » click "UPDATE".
3. Clear CapMetro app cache: Clearing cached data will force your app to retrieve the latest data directly from CapMetro servers.
   1. On Android, goto Settings » Apps » Select "CapMetro" » click Storage » click "Clear Cache".
4. Check CapMetro app permissions. If any of these permissions required to use your device's features are disenabled, CapMetro might not work.
5. Uninstall and reinstall CapMetro. If nothing else has worked, completely uninstall CapMetro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CapMetro not working

2. Fix CapMetro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CapMetro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CapMetro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CapMetro may not be able to connect to the Internet when running in the background.