Contact Taipei Metro Go Customer Service

Why should I report an Issue with Taipei Metro Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Taiwan Innovation App to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The graphical interface presentation, click on the station that is out Menu.

2. Planning a route least interchange station, the route is only for reference.

3. Each export information inquiry, YouBike location query.

1. Shows a video ad on any of the information pages, thanks for using up all my data.Fare Prices are inaccurate/lowOk請問語言選項在哪？(最近版本)介面乾淨，有多種語言，但：1)定位有點不准 [在台大體育館邊的女巫店，明明離台電大樓站比較近，卻定位在公館站] 2)設定起終點與票價顯示的方式有點麻煩 [請參考Taipei Metro Route Map] 3)有一些翻譯的很奇怪 [出口資訊 翻 export imformation，exit會比export合適]點進去桃園捷運時刻表顯示空白頁This times for arrival on this app are not accurate.

2. Also it tells you to take really dumb routes, such as transferring 4 times from the green line to red to orange to brown and then back to green to get somewhere instead of just staying on the green line, which is significantly slower.

3. It also tells you how many stops there are until Taipei main station while your phone is lockedGood performance.

4. If you have an iPhone get the other metro app it's super goodThis is the best taipei metro app.

5. Unfortunately this seems to be the only decent metro app that still works on Android.

6. It tells you which station you are on at the moment.

1. Fix Taipei Metro Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Taipei Metro Go: Restarting the app will resolve most errors.
2. Update the Taipei Metro Go App. Here is how:
   1. On Android goto PlayStore » Search for "Taipei Metro Go" » Open Taipei Metro Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Taipei Metro Go » click "UPDATE".
3. Clear Taipei Metro Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Taipei Metro Go servers.
   1. On Android, goto Settings » Apps » Select "Taipei Metro Go" » click Storage » click "Clear Cache".
4. Check Taipei Metro Go app permissions. If any of these permissions required to use your device's features are disenabled, Taipei Metro Go might not work.
5. Uninstall and reinstall Taipei Metro Go. If nothing else has worked, completely uninstall Taipei Metro Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Taipei Metro Go not working

2. Fix Taipei Metro Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Taipei Metro Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Taipei Metro Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Taipei Metro Go may not be able to connect to the Internet when running in the background.