Contact São Paulo Metro Customer Service

Why should I report an Issue with São Paulo Metro - Official?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Companhia do Metropolitano de São Paulo - Metrô to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The “São Paulo Metro - Official” application is the quickest way to map and plan your route to appointments and engagement around São Paulo using the Metro system.

2. The application is an initiative of the São Paulo Metropolitan Rail Company - METRO.

3. A step-by-step simulation of the fastest route between two stations, including estimated time and cost, neighborhood maps, etc.

4. View all Metro lines and stations.

5. Real-time tracking of each line’s operational status.

6. Consult operating hours, locations, etc.

7. View fares, assistance telephone numbers, and service hours for individual stations.

1. Mais de uma vez eu perguntava ou olhava os mapas dentro das próprias estações e encontrava opções mais curtas e rápidas.Excelente, utilizo há muito tempo e nunca tive problemas.Me ajudou bastante, mas às vezes mostra caminhos mais longos do que o necessário.como faço pra mudar a língua de inglês pra português?o app nao abre, erro: (apresenta falhas continuamente .)Kouotinao funciona.

2. (Motorola E32, Android 11)Não mostra mais situação de momento das linhas do metrôO aplicativo poderia deixar colocar o endereço e sugerir a melhor estação a embarcar.

3. Selecionar a estação da qual você vai sair e a qual deseja chegar não é muito útil se desconheço o trajeto até meu destino..Útil mas desatualizado.

4. O app me mostra caminhos mais longo do que o necessário entre estações.

5. aplicativo abre e fecha.

6. O app nem sequer abre.

7. Da erro.

8. infelizmente.

1. Fix São Paulo Metro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart São Paulo Metro: Restarting the app will resolve most errors.
2. Update the São Paulo Metro App. Here is how:
   1. On Android goto PlayStore » Search for "São Paulo Metro" » Open São Paulo Metro - Official » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for São Paulo Metro » click "UPDATE".
3. Clear São Paulo Metro - Official app cache: Clearing cached data will force your app to retrieve the latest data directly from São Paulo Metro servers.
   1. On Android, goto Settings » Apps » Select "São Paulo Metro - Official" » click Storage » click "Clear Cache".
4. Check São Paulo Metro app permissions. If any of these permissions required to use your device's features are disenabled, São Paulo Metro might not work.
5. Uninstall and reinstall São Paulo Metro. If nothing else has worked, completely uninstall São Paulo Metro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing São Paulo Metro not working

2. Fix São Paulo Metro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make São Paulo Metro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to São Paulo Metro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, São Paulo Metro may not be able to connect to the Internet when running in the background.