Published by RATP

contact Next Stop Paris - RATP Chat with our AI-based Next Stop Paris Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Next Stop Paris?



characters left:

Why chat with our AI Next Stop Paris Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Next Stop Paris.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Next Stop Paris - RATP image 1   contact Next Stop Paris - RATP image 2


What users are saying

1. The route planner for the trains / metro to get to various attractions was brilliant - particularly when I remembered to click on the fastest route / fewest changes option!! Highly recommendedExcellent app! It was my major app during our week trip in Paris (first time) that helped us to get to the point of interest via shortest route, read information about main sights, find new points around us.

2. When filtering the map of Paris, if you enter any of the listed attractions, when you exit back to thr map again the filters you selected will still be highlighted but all icons would have reappeared on the map, effectively ignoring the filters.Right now I'm only giving it a 2 because it's not updated! The metro is a mess right now and some lines not running! (M6).....u need to keep it updated according to the construction and closers! Plus it misguided me, took me to a place where I could not get a connection! I found another App that was more updated!!!We loved this app.

3. EN: dont bother installing this application, you will not be able to buy tickets in it.Great app! Really helpful for getting around Paris and being able to use it offline means it's perfect for touristsInaccurate results--The 4 train didn't start until 10am Sunday and the app didn't know that.

4. For instance, during the strikes, it showed no signs of closed metro or RER linesVery helpful app to commute in Paris.

5. My one suggestion would be to emphasize on bus transportation as one can see the beautiful city via a bus journey, not underground metro.En 2020 on peut pas payer son ticket de bus via cette application.

6. I highly recommend this app for you visit to Paris! I will certainly use this app during our trip.The app is not upto date with the latest info on the routes.

7. Most of what you need to navigate public transportation in Paris is here, including NO advertising.Fantastic app.

8. A fine source for the Paris metro map.

9. For most travelers, they start each trip usually from their hotel and the app does not let you save a default starting station.

10. It was really useful to find our way around Paris.

11. Shows connecting Metro routes.

Steps to Troubleshoot & Fix Next Stop Paris Issues

1. Fix Next Stop Paris Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Next Stop Paris: Restarting the app will resolve most errors.
  2. Update the Next Stop Paris App. Here is how:
    1. On Android goto PlayStore » Search for "Next Stop Paris" » Open Next Stop Paris - RATP » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Next Stop Paris » click "UPDATE".
  3. Clear Next Stop Paris - RATP app cache: Clearing cached data will force your app to retrieve the latest data directly from Next Stop Paris servers.
    1. On Android, goto Settings » Apps » Select "Next Stop Paris - RATP" » click Storage » click "Clear Cache".
  4. Check Next Stop Paris app permissions. If any of these permissions required to use your device's features are disenabled, Next Stop Paris might not work.
  5. Uninstall and reinstall Next Stop Paris. If nothing else has worked, completely uninstall Next Stop Paris then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Next Stop Paris not working


2. Fix Next Stop Paris Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Next Stop Paris be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Next Stop Paris not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Next Stop Paris may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

More from the developer